Middleton Ford

I called into service and talked with the service department about an engine light that came on. I had stopped at a auto parts place for other items and they offered a free scan. I thought why not, department about an engine light that came on. I had stopped at a auto parts place for other items and they offered a free scan. I thought why not, at least they offered. When talking the service guy I said what I have done and he gave me a story about how they are not accurate and why I can't trust them. That was fine as I told him I have 31,500 miles on my F150 and that I would like to get this checked out. The interesting part is that he expressed that would be $125 just to hook up the truck to his monitor and that he would be out 9 days before they could do the scan. What is interesting is that the truck is under warranty and it shouldn't cost a thing. He kept saying it may or may not be covered under warranty. My coverage is bumper to bumper for 3 years or 36,000 miles. Why wouldn't that be covered! He kept referring to the transmission warrant. They really need to hire better people and not just a greasy person that doesn't know anything! Other dealerships are more professional in customer care! He never gave me his name. More

If you’re looking to BUY a vehicle, Middleton Ford is the place to go. We’ve purchased several vehicles from Middleton and have been extremely satisfied with their sales team. It’s a friendly, very low-press place to go. We’ve purchased several vehicles from Middleton and have been extremely satisfied with their sales team. It’s a friendly, very low-pressure environment, where they take the time to listen to exactly what you’re looking for in a vehicle. They’ll also go the extra mile to locate the exact fit if they don’t have it locally. Pricing is the best around and we always received a fair price on any trade-in vehicles. HOWEVER, service after the sale, do not believe their current ad campaign (which is what sparked me to write this review). This is the last place you want to take your Ford, as service has been going downhill ever since Jim left their service department. Long story short: take your vehicle anywhere for service that’s outside of Madison. If you do take your vehicle there for repair, be prepared to come back often, as it will usually take several visits to get the job done right. The following is about the most recent vehicle we purchased new from Middleton: It took three visits to get a factory paint defect fixed. One to get the defect confirmed, one to get the painting done, and a follow-up to ACTUALLY get the job done. After the second visit, they called to say the work was done, but upon pick-up, no work had actually taken place. They did offer a loaner vehicle for the third visit – one that was far from sanitized (happened during the beginning of COVID) … not only was the previous customer’s paperwork left in the car, there were hair ties galore. Far from a sanitized vehicle they bragged about during the height of COVID. It took three visits to get a check engine light fixed. Not only did the light come back on a couple minutes after having picked up the vehicle from being repaired, but they left the windshield wipers tangled up after they reinstalled them. The last straw was for work that wasn’t completed and a misdiagnosed suspension issue. A couple underbody shields had come loose while driving on the highway, which I temporarily fixed with some zip ties, then plastic rivets from a nearby auto parts store, so we could make it home without dragging the panels for a hundred miles. I waited an extra week to get an appointment with the regular service department and not the “Quick” Lane. Not only did the “Quick” Lane do the work, the same rivets I used were STILL THERE, despite them telling me they were all replaced and I should never have another loose panel. They claimed to replace the rear shocks, which did not fix the suspension issue. I took the vehicle a Ford dealer outside of Dane County, where they not only found the problem in under 30-minutes, (as it was a known issue/TSB: the rear lower forward control arms), but they also covered it under warranty. I attempted to reach out to Middleton’s service manager on several occasions before filling out Ford’s corporate review and got no response. When I finally did reach someone, I was informed they purposely ignored me, as I had left them a less than 5-star review in the past with Ford. Why would less than perfect work deserve a perfect review? Especially when I am wasting my time and didn’t even get an apology for THEIR mistakes? Stellar service after the sale. They’re only concerned with you when you’re buying a car or falsifying/sugarcoating reviews with Ford. Why did I ever go back you ask? Because everyone deserves a second chance, and because Middleton is the best (of the worst) Ford service departments in Madison. I won’t be making that mistake again. Neither will my company. More

Inquired about a vehicle they ha posted online arranged to purchase the truck when it went through safety checks. Got a call back 15 minutes later to tell me the advertised price was incorrect, the correct to purchase the truck when it went through safety checks. Got a call back 15 minutes later to tell me the advertised price was incorrect, the correct price was $12k more than it was advertised for. Crazy More

Sean O’Brien provided the beast service I have received in my fifty years of driving. He want above and beyond to get my car fixed. He is the professional that every dealership needs to keep the customer c in my fifty years of driving. He want above and beyond to get my car fixed. He is the professional that every dealership needs to keep the customer coming back Jerry More

We were very pleased with Dave as our salesman. He was very friendly and tried to get the best price for us. We would definitely buy there again. very friendly and tried to get the best price for us. We would definitely buy there again. More

My sales representative, Ernest Winters, was very friendly, knowledgeable, and helpful. He also did a great job following up after our purchase on some questions we had about our new 2020 Escape Spo friendly, knowledgeable, and helpful. He also did a great job following up after our purchase on some questions we had about our new 2020 Escape Sport Hybrid. More

Would recommend! Good car, good service! I would recommend this car dealership to anyone in the market for a new or used car. It was a good experience! Good car, good service! I would recommend this car dealership to anyone in the market for a new or used car. It was a good experience! More

Bobby was amazing. He was easy to work with and great at his job. He helped me get my first new vehicle. Thanks again Bobby. his job. He helped me get my first new vehicle. Thanks again Bobby. More

Middleton Ford has definitely stepped up to help me in my recent purchase of a used car. My salesman was wonderful, and afterwards I needed a little tinkering, and they really stepped up to make my purchase recent purchase of a used car. My salesman was wonderful, and afterwards I needed a little tinkering, and they really stepped up to make my purchase a great sale. I highly recommend this dealership to all of my friends and family, they will not let you down. More

In all my years of buying cars I never had the great experience of dealing with actual professionals on the business. Thank you Middleton! and Keith experience of dealing with actual professionals on the business. Thank you Middleton! and Keith More