Middleton Ford

Very knowledgeable about the product and helpful setting up my I phone as I don't navigate thru my phone very well vehicle was very clean and ready to go about the product and helpful setting up my I phone as I don't navigate thru my phone very well vehicle was very clean and ready to go More

Vehicle brake check I recommend them for Warrenty service nice clean waiting room good cookies and fresh ground coffee. Good parts service also very professional and kno I recommend them for Warrenty service nice clean waiting room good cookies and fresh ground coffee. Good parts service also very professional and know there job. More

Leaking antifreeze new car Poor overall service. Wouldn't recommend my dog to go here. Basically told that it is normal for a brand new car to leak antifreeze and that it isn' Poor overall service. Wouldn't recommend my dog to go here. Basically told that it is normal for a brand new car to leak antifreeze and that it isn't a problem. Was sold a lemon by this dealership and now am stuck with a car that is drinking down antifreeze like it's going out of style. No doubt the next thing will be the motor. xxxx poor all the way around sales service and all. Dealership should be shut down! If there was a negative star rating they would have it. More

Quicklane decline I have been coming to this Quicklane for general maintenance for years and have started seeing a big decline. I used to get quick, accurate, well done I have been coming to this Quicklane for general maintenance for years and have started seeing a big decline. I used to get quick, accurate, well done service. However, recently I have seen a decline that has me looking for another place to service my truck. On a recent visit, I scheduled an appointment for a Works oil change. I arrived on time at 5, and found that my truck wasn't even started on until almost 6. Then the service took over an hour and I didn't get out until after 7. This was only basic service, and I should have been in and out in less than an hour total. During that visit, I asked for full synthetic oil and for them to replace all the lug nuts with some new ones I brought in. This was all recorded and typed in the service report, so it should have been clear to the tech that worked on my truck. After the service was done, I found out that they didn't use synthetic oil as requested or replace the lug nuts when they rotated the tires. Also during the service they mentioned that I needed a new air filter, which I declined because I was going to change that myself. Then after they were done, I found out they had replaced the air filter anyway. After arriving home I also found oily smear marks on the paint and my truck was dripping oil on my garage floor from excess oil spilled when replacing the oil filter. Overall it was a very poor experience and I will be looking for another place to take my truck for service. The only positive was that Troy was kind enough to not charge me for the oil change. More

Repeated check engine issues. I felt the Jake had an hour best interests at heart throughout the process. He. Explained why the car was behaving the way it was and how we could cor I felt the Jake had an hour best interests at heart throughout the process. He. Explained why the car was behaving the way it was and how we could correct it in the future. More

Unexpected service was needed. I started having issues on the way to work. Was with in a mile of dealership. They got me, which was great. They made the repairs. I was told the truc I started having issues on the way to work. Was with in a mile of dealership. They got me, which was great. They made the repairs. I was told the truck was done and there was a test drive. Got no more than 300 yards and truck started acting up again. I had to limp it back to the dealership to get repaired. More

Always there for me if I have a problem. Been very satisfied with the service and especially Ernest Winter. Ernest and I have been straight forward with each other on likes and dislikes he al Been very satisfied with the service and especially Ernest Winter. Ernest and I have been straight forward with each other on likes and dislikes he also will help me make appointments if I need some help with service. More

Looking to purchase a new truck I am making plans of purchasing a new truck from Middleton Ford later this year. Working with Steve Statz who has been absolutely amazing to work with I am making plans of purchasing a new truck from Middleton Ford later this year. Working with Steve Statz who has been absolutely amazing to work with. More

Great Service No compliants. Service was good. Got car back same day. Liked receiving appoint reminders via SMS. Would reccomend your dealership to others. Thanks No compliants. Service was good. Got car back same day. Liked receiving appoint reminders via SMS. Would reccomend your dealership to others. Thanks to all More

Dishonest!! Issue #1: They quoted $500 to fix a problem that wasn't present in vehicle before dropping off. Once I declined repair stating I never had any problem Issue #1: They quoted $500 to fix a problem that wasn't present in vehicle before dropping off. Once I declined repair stating I never had any problems with that part before dropping off, they CUT a wire inside my door to validate their claims. Found the cut wire later after returning home, quick spliced it back together, and suddenly everything was back to normal. Issue #2: Keys were stuck in ignition. Staff quoted 500$ to replace. I declined repair and then fixed in parking lot by googling a 2 second fix of a simple release switch inside console. I paid $700+ in the end for the actual problem (alternator). This proud Ford owner was utterly disappointed by this lack of integrity of this service staff. No excuse for this and I will never go here again. More