Middleton Ford

My husband and I had an excellent experience purchasing a Ford SUV Hybrid Escape at the Middleton Ford dealership this September. We were familiar with this dealership because we bought a Ford Focus there s Ford SUV Hybrid Escape at the Middleton Ford dealership this September. We were familiar with this dealership because we bought a Ford Focus there several years ago and have always had it serviced at the Middleton Ford dealership, which has a very professional service department. For buying a new SUV, we worked with Trevor, who followed up on all of our questions and then located our dream car, which we ended up purchasing within about two weeks of making the decision to buy a new car. Our new Escape is a fabulous vehicle - by far the best driving experience I have ever had. It's nice looking, but for me the three best things about this vehicle are: first, the features that make driving safer (the 360 degree camera for backing up, which we were skeptical about until our test drive, when we realized how much more visibility this provides) and the adaptive cruise control, which makes interstate driving much easier; second, the incredible gas mileage that comes with a hybrid; and third, the fact that this car is UAW-certified and made in the U.S.! Thank you to Trevor and Middleton Ford for making the experience of buying a new car such a positive one! More

My wife had a issue with a service rep and 5 minutes after I emailed Mike the rep took care of her problem after I emailed Mike the rep took care of her problem More

Received a recall for my Ford. I took it in, and they charged me 200.00 for running a diagnostic on the vehicle even though I received notice to have the vehicle serviced. They fai I took it in, and they charged me 200.00 for running a diagnostic on the vehicle even though I received notice to have the vehicle serviced. They failed to inform me that they would charge me for something that was supposed to be paid by Ford. More

Steve Statz has helped us out multiple times here, doing business with them is so easy. We will continue to buy our vehicles from them. business with them is so easy. We will continue to buy our vehicles from them. More

Steve Statz provided us with the best car buying experience that we have had in over 40 years, a positive experience all around. We will definitely go there for our next vehicle. experience that we have had in over 40 years, a positive experience all around. We will definitely go there for our next vehicle. More

Failure to do proper inspection, haven’t been contacted back through email about my issues with car bought 1 week prior. To cheap to fix oil leak before they sold car. xxxx poor support for customers. Will back through email about my issues with car bought 1 week prior. To cheap to fix oil leak before they sold car. xxxx poor support for customers. Will never do business with them again. More

On the week of August 14th, I called in to get work done on my Focus, in preparation to drive 1700 miles across the country, for a permanent move. When I talked to the service rep, I requested the follow on my Focus, in preparation to drive 1700 miles across the country, for a permanent move. When I talked to the service rep, I requested the following: Tune up Slow leak in one of the tires Cruise control repair Oil change and tire rotation Loud exhaust Rattling coming from the undercarriage A/C knobs were sticking After talking with him, he stated that the turnaround could be done the day after the car was delivered, from Thursday August the 18th, to Friday the 19th. Of course, this influenced my decision to go through with the repairs as they would be done so quickly, and although I was obviously happy to hear it, I was surprised at the potential timeliness. So when I was later called, and told that the turnaround would be pushed back to Tuesday or Wednesday the following week, I was understanding. During this call, the push-back call, I iterated, for clarity, that under no uncertain terms, I needed the car back by Friday the 26th, as I would begin driving to Arizona on Saturday morning. I was told that this wouldn’t be a problem. It was after this point that communication with their representative began to break down. Tuesday and Wednesday passed with no call from him. Worried, I called in on Thursday at 10:30a to ask about the status of the car. The person who picked up told me that my rep wasn’t available at the moment, but that he would call me back. Two hours went by with no call, so at 12:30p I called again. The person who picked up was obviously the same guy, as he was apologetic that I didn’t receive a call-back, and told me that the rep was probably at lunch but that he would call me back this time. I waited another two hours and at 2:30p I called again, finally getting through to him. Responding to my concerns about the status of my car, the rep stated that a “switch” which was ordered for the cruise control came in in a crushed box and was damaged. They didn’t know if they were going to be able to fix it on time. The cruise control was the priority fix, being that I had a long drive ahead of me, however, if it wasn’t possible to repair on time, then I will take the car with whatever they had done. I stressed again that I needed to have the car by tomorrow, so that I could load up my car with my valuables and begin the drive to Arizona in the morning. He said that they’d try to get the cruise fixed, but if not, they’d at least start on the exhaust. This surprised and angered me… I was originally supposed to receive the car on Friday the 19th, and now, a week later, the exhaust hadn’t even begun, much less the cruise control. I stressed again that I needed the car back on Friday. And that if they couldn’t get anything else done, I’d come by and take the car today as is. He said they’d try to fix the cruise if possible but if they couldn’t get it done in time, they’d “button it up” and he’d give me a call by 1:30p to let me know. Jump ahead to 2:30p the next day, Friday, and he hasn’t called. I call in and cannot get a hold of him. I stress, at this point, it is 2:30p, 2½ hours before the dealership closes, on the night before I have to load up my car for a 1700 mile drive, with an apartment I have to be out of, hotels booked, and work waiting for me to begin when I arrive in Arizona, with a pending car repair which has already been pushed back twice, by a representative who has serious problems returning my calls, he still hasn’t reached out with courtesy of an update. When he finally called me back to tell me that they weren’t able to fix the cruise control, I was prepared for the news. At least now, I knew I could go pick up my car. When I arrived at the dealership, he tried to impress me by telling me that he wasn’t going to charge me the $120.00 for the cruise control diagnostic, for my “trip to Tennessee”. I didn’t say anything, but I remember thinking that I would hope that I wouldn’t be charged for something which never got fixed, that I was told would be done a week ago, by a staff member who can’t keep track of who he needs to call, and when. When I finally got my car back, I saw that it was equipped with a new muffler. Unfortunately, it turns out the exhaust is still as loud and the rattling from the undercarriage, which he told me had to do with the exhaust, which they supposedly fixed, is still present. He also told me during our call that they had fixed my tire, however, when I looked at the receipt it said, “unable to find leak." When I checked the tire it was low on air. At this point, I didn’t have the time or patience to complain, as I needed to urgently load up my car before dark, and continue preparations for my drive in the morning. I went to this dealership because I expected to get my car repaired from a reliable establishment that could provide competent customer service. Instead, I received the opposite. Not only was the communication poor, but the repairs didn’t measure up either. I feel like I paid $1400 for an oil change, tire rotation, and a tune-up. Update: I sent this exact message - all of the above, via email to their service manager and never received a word back from them. More

Nice and helpful,,, listened and tries to work on your behalf. Dealership stubborn and not concerned with client satisfaction, just money behalf. Dealership stubborn and not concerned with client satisfaction, just money More

Salesperson was great. But the van I bought needed back brakes replaced 6000 miles later… 5000 of those miles being freeway miles . Van was Nissan certified, inspected at But the van I bought needed back brakes replaced 6000 miles later… 5000 of those miles being freeway miles . Van was Nissan certified, inspected at Ford before purchasing… all systems supposedly good I paid overprice, cash … Took it in for an oil change and dealership said my back brakes were bad… so I asked him why they would be? Long story short, I took it to another place and had them checked again, yep, they were really bad. I asked the dealership to pay half… $165.00 for the new brakes to put put it at Farm Fleet.( price was $200 less than at their dealership… and they said no, it must have been my driving! Both mechanics said my brakes should not have failed within 6000 miles if they were good when I purchased it. It’s not a lot to ask them to stand behind the vehicles they sell. I actually am a professional driver… it’s what I have done for a living for over 20 years. I am not hard on my vehicles… was pretty insulted that they would say that for one, and not fix their mistake as well. Won’t be referring anyone to them or buying their again. As certified and inspected doesn’t mean much More