Middleton Ford

Not impressed There was confusion with my appointment time, but did work in vehicle. Just took some time. Tires were not rotated even though part of service. There was confusion with my appointment time, but did work in vehicle. Just took some time. Tires were not rotated even though part of service. More

Service As usual my experience was the best. Beautiful aquarium. I enjoy going to see Troy and Kevin. Kevin was most kind in helping me remove my car seat fro As usual my experience was the best. Beautiful aquarium. I enjoy going to see Troy and Kevin. Kevin was most kind in helping me remove my car seat from the car. More

Behind the Scenes I did not rate rate the above service questions since your service center had almost no interaction at this point. Steve Statz was wonderful to work w I did not rate rate the above service questions since your service center had almost no interaction at this point. Steve Statz was wonderful to work with during the sales process. Since I ran a few different business operations, I do have a few recommendations for improvement. Your telephone system does not provide a link for important information other than voicemail. I believe all 3 voicemails were not retrieved ( two different people). Frustrating! Also extended warranty at end of sale is a joke. Discuss up front with detailed info. This needs attention along with realistic pricing. Your current process may negate me from recommending Middleton Ford. More

Only 1 needed. Horrible customer service Had to come in multiple times because the planners can not plan. Also had billing all messed up was not able to take my car right away because service Had to come in multiple times because the planners can not plan. Also had billing all messed up was not able to take my car right away because service guy did not write the bill up right. Then when they contacted him he had no idea of what I was talking about. We only talked about it days prior. It was real nice bringing in my car when they guy doing it was not even there. If you were on top of it I would think you would of knew that prior to the day and called. But I guess your not. But it looked good all except the part that was missed. At that point I felt like a hostage and just wanted to go More

Follow up review I have been struggling with issues for a year with my truck, after digging into the details with a tech we figured out the issue was related to work I have been struggling with issues for a year with my truck, after digging into the details with a tech we figured out the issue was related to work done by another dealer. E we're able to fix the long standing problem! More

Detailing/Jeep work Super helpful, goes well beyond what’s needed, you are lucky to have her as an employee. She’s probably due for a raise... very knowledgeable on all Super helpful, goes well beyond what’s needed, you are lucky to have her as an employee. She’s probably due for a raise... very knowledgeable on all options and service. More

A decent job, but nothing extra I currently drive five vehicles: an Audi, a Lexus, a Porsche, a Tesla, and an F150. This gives me a window on five different approaches to service. I currently drive five vehicles: an Audi, a Lexus, a Porsche, a Tesla, and an F150. This gives me a window on five different approaches to service. Middleton Ford is a "good enough" experience. The staff are "friendly enough." The service is "good enough," the assistance is "good enough," the wrenches are "trustworthy enough." That sort of thing. More

They work hard to resolve any and all issues! I had issues with my Ford Explorer maintaining sync with my phone. Kyle and Chuck worked hard to resolve those issues all while keeping me informed a I had issues with my Ford Explorer maintaining sync with my phone. Kyle and Chuck worked hard to resolve those issues all while keeping me informed along the way. My Explorer is fixed and working wonderfully! More

Long wait but got it done I like the service and know I can feel safe when I drive off. I suggest more subtle hints when tires or brakes wearing out and not alarm bells going I like the service and know I can feel safe when I drive off. I suggest more subtle hints when tires or brakes wearing out and not alarm bells going off so I have to worry. Was told a year ago rear brakes needed replacement before winter and they are still fine. More

Service was done on time. Friendly service both checking in and at the time of pickup. I left my car there to be serviced and had no rush for getting it back. The service depar Friendly service both checking in and at the time of pickup. I left my car there to be serviced and had no rush for getting it back. The service department was done before the day I needed it back. The service was done and everything is in tip top shape. More