Middleton Ford

Excellent Experience We received excellent service when purchasing our new Mustang. We found a rough spot in the paint that looked like it had been over buffed when it was We received excellent service when purchasing our new Mustang. We found a rough spot in the paint that looked like it had been over buffed when it was detailed. The person I talked to didn't think they could fit me in that day. Steve Statz was out of the office. We were leaving the next day to return to Iowa. The person from the detail shop talked to Chuck. They got me right in. They detailed the whole care and did an excellent job. More

Amazing customer Service They created me by name when I walked into their shop. And had things done as quickly as possible. They made sure I knew about my cars condition and a They created me by name when I walked into their shop. And had things done as quickly as possible. They made sure I knew about my cars condition and advised that I not drive it. They called me with an estimation that was pretty accurate. I was very delighted with my experience. More

Great service and speed I work close to the service center, I drop my car they fix it no hassles and I come back to pick up. They are good about going over important details I work close to the service center, I drop my car they fix it no hassles and I come back to pick up. They are good about going over important details and leaving out the obvious or insignificant things. I feel like they talk to me a person, not a small child. They are also very good at getting a time commitment based on their load, which is nice for busy folks like me. More

Sloppy Brought my truck in for a recall notice and an oil change. The day I got the truck back an engine light went on. Amazingly it wasn’t related to the Brought my truck in for a recall notice and an oil change. The day I got the truck back an engine light went on. Amazingly it wasn’t related to the recall....very hard to believe so I ended up paying for work that curiously started after the recall fix. The second issue was with the oil change. The oil change sticker wasn’t replaced and the oil sensor wasn’t reset. This is the second time this has happened in the past year. Simple things that I shouldn’t have to worry about. I purchased my truck at Middleton and my wife’s car as well. We had been happy with the service we’ve gotten in the past but lately I find myself asking why do I keep bringing my vehicles there for service. More

Had Recall Service Done Service work was done professionally, and timely. They also checked some other things that I thought needed serviced (Wheel Bearings). They assured m Service work was done professionally, and timely. They also checked some other things that I thought needed serviced (Wheel Bearings). They assured me that everything was great, and I didnt need further service done on the hubs and bearings. More

Quicklane Excellent and friendly service. Just wish the quicklane was actually quick. If it wasn’t for the low price I would go anywhere that can do an oil chan Excellent and friendly service. Just wish the quicklane was actually quick. If it wasn’t for the low price I would go anywhere that can do an oil change in less than an hour. More

Awesome experience So very happy with Steve. He had me driving my vehicle in 2 weeks. Another dealership had several months and did not get back to me. Awesome service. So very happy with Steve. He had me driving my vehicle in 2 weeks. Another dealership had several months and did not get back to me. Awesome service. More

Very complete service My car “died” and was towed to Middleton Ford. They evaluated it in a timely manner, and completed all repairs as agreed in 24hours. I was very satisf My car “died” and was towed to Middleton Ford. They evaluated it in a timely manner, and completed all repairs as agreed in 24hours. I was very satisfied with the explanations by the service advisor (Jake). I have been with this dealer for several years and have a high degree of confidence in them. More

The process went smoothly. I dropped off my vehicle and key with Middleton Ford, like I always do; they completed 'the works' oil change and I came back to pick my car up. Every I dropped off my vehicle and key with Middleton Ford, like I always do; they completed 'the works' oil change and I came back to pick my car up. Everything went smoothly and efficiently, as usual. This is a business that is helpful and consistent . I expect great service and always recieve said requests. More

Knowledgable and friendly I had an appointment for an oil change and 6-month inspection. They got me in right on time and completed the work in a timely manner. Customer servic I had an appointment for an oil change and 6-month inspection. They got me in right on time and completed the work in a timely manner. Customer service was excellent. More