Middlekauff Honda

I had to write this in response to how the Service Department Manager was running things. He asked about an incoming review regarding service I’d had done there. This is the response: It will be an Department Manager was running things. He asked about an incoming review regarding service I’d had done there. This is the response: It will be anything but kind. Between Honda making a substandard product with shoddy parts and third world labor standards to service departments that display circus style contortion to abnegate repairs that are under warranty I don’t have many nice things to say. I’ve been to your service department FOUR times for the same repair. Each drive consists of roughly 5 hours round trip. I’ve provided video of the problem occurring. Your tech has duplicated the problem but it remains. The repair was refused and I was told to call Honda America for a “good will” repair rather than the one that is expressed in the warranty. If you want a car with a warranty evidently Honda isn’t it. I’ve had you tell me that it is caused by window tint when the problem was reported prior and is indicated on your paperwork. I’ve had my front license plate holder blamed although the problem was present and reported per your own paperwork prior to the installation of the item. When your department engages in such antics trust is the casualty along with customer satisfaction and any hope of future business diminishes rapidly. It is this kind of dishonesty that makes people think what they do about dealerships. Be it a reaction to Honda’s policies on remediation for warranty repairs and the profit motive or some other incentive/disincentive…this public derision is absolutely earned. I would add that these responses seem to be applied to repairs that you either find difficult or unprofitable as the physics involved for your claimed cluprits to be true under any conditions would require theoretical physicists to bend the laws of nature at significant detriment to their own credibility. So much for service. As I didn’t buy the car from your dealership I understand your displeasure in having to fix another dealers problem. It is however, covered under the blanket agreement you have with Honda and comes with the territory. A problem that has been exacerbated by your departament policies as well as Honda’s. It has absolutely made me rethink buying a Honda ever again. In the meantime I will engage in as much of an online display of my dissatisfaction as I see fit regarding this experience. Addendum, One repair that was suggested was one I would have to pay for- Window visors (external)- I was quoted 283 USD plus another 100 USD for installation. When I looked up the price online from other dealers it was 128USD, a 150 dollar markup for a product I shouldn’t need for a repair that I’m not responsible for…A bumper to bumper warranty that is worthless with additional profiteering by your dealership. I wish I was making it up. One would think that a dealership would have the know how to repair the item they sell. Guess not at this one. Dave, the service department manager didn’t have much to say on this when I called. He was upset that this review was posted and rather than fix the problem with trying to proffer off of warranty work rather than fix it or the fact that it took video of the event to get anyone to be able to reproduce it, he told me to pound sand. I’d expect many more will have this experience. Save your receipts and get ready for the next recall… Truth can be brutal and not all can handle it. More

Alek Kekerovic sold us our new blue Honda CRV Hybrid. He is so awesome! A no pressure sales approach. Alek is very friendly, polite, and knowledgeable from the test drive to the final sale. He went out o He is so awesome! A no pressure sales approach. Alek is very friendly, polite, and knowledgeable from the test drive to the final sale. He went out of his way to make sure we were pleased. Rainer Lange was very helpful from the finance department too. The interest rate is great! We would recommend Alek and Rainer when you go to visit Middlekauff Honda. Thank you so much! We appreciate your service! Tim & Rita Nutsch More

Timely service but no mask wearing by front service staff putting customers at risk, they continually push unnecessary additional services, costs are much higher than bid elsewhere. They belittle customers putting customers at risk, they continually push unnecessary additional services, costs are much higher than bid elsewhere. They belittle customers like they are uneducated about their vehicle and service needs. More

Honda service department has gotten worse. They have made lots of mistakes servicing my two vehicles. Up selling services at inflated prices. Wake up guys. lots of mistakes servicing my two vehicles. Up selling services at inflated prices. Wake up guys. More

Over charges I do appreciate Tracy Peterson who has always been helpful BUT when trying to order tires there, the price was $240 more for the set than other places I do appreciate Tracy Peterson who has always been helpful BUT when trying to order tires there, the price was $240 more for the set than other places for the same tire.. I was told a change of transmission fluid would be $260 tho the Honda sites quote a much lower price for that service. Also they wanted me to change the transmission fluid at 26,000 miles where Honda recommends 60,000 and every 30,000 thereafter. I no longer trust this service department for my car which I am bummed about because I bought my car there and assumed they would be my best service. I checked the oil when I got home to be sure it was changed and it was BUT The dip stick for the transmission fluid was just laying in there NOT where it should be. :( Why? I no longer trust them. More

Polite, Professional, Service I've been a loyal customer to Honda service for twenty years. I always enjoy the way I'm treated by the service managers and the mechanics. And I neve I've been a loyal customer to Honda service for twenty years. I always enjoy the way I'm treated by the service managers and the mechanics. And I never leave feeling like they tried to do unnecessary repairs. Kudos to service advisors Shanea Smith and Jesse's cousin, as well as Tracy the mechanic for inspecting my new used CR-V for a few minor concerns I had. I feel better driving my car now. More

Customer service was great! I was on the road traveling and needed a few things done. They got me in right away. And Shanea in the service department was really nice! Patient an I was on the road traveling and needed a few things done. They got me in right away. And Shanea in the service department was really nice! Patient and very knowledgeable, answering all my questions. They did a great job. Would highly recommend them. More

Go Elsewhere If I could leave no stars, I absolutely would. Do yourself a favor and skip Middlekauff. I have bought many cars over the years and this was far-and-a If I could leave no stars, I absolutely would. Do yourself a favor and skip Middlekauff. I have bought many cars over the years and this was far-and-away the worst process ever...they take dishonesty to an entirely new level. You know you are dealing with a bunch of crooks when, at the last minute and after they have already taken the down payment, they suddenly discover they "made a mistake in the calculation" of your payment and it is now $75/month higher than was agreed. Then unbelievably wonder whether you still want the car! Car salesman everywhere have a bad reputation...believe me, the guys at Middlekauff have earned theirs! More

Prompt, curtious and consistant We bought our vehicle here and have had all the servicing done with Middlekauff. We have never had a problem with the people or the work. 10 years of We bought our vehicle here and have had all the servicing done with Middlekauff. We have never had a problem with the people or the work. 10 years of consistency is hard to find! More

Fast service and Shanea Smith was very helpful. The staff cheked the car out very well.They furnished a vehicle for us to take care of some business while the car and Shanea Smith was very helpful. The staff cheked the car out very well.They furnished a vehicle for us to take care of some business while the car was being serviced. More