Mid State RV Center

*** DO NOT - I REPEAT, DO NOT USE MIDSTATE RV, Byron GA *** We should have known when we were waiting on our RV to arrive and no one would return our calls. We continued with the sale and purchased our *** We should have known when we were waiting on our RV to arrive and no one would return our calls. We continued with the sale and purchased our Freedom Express. After use, we found some significant items that needed a warranty repaired. We took our RV into service on 4/13/2021. We have called weekly to get updates. NO ONE has returned our calls. They will say, "Sure, let me check on that". Silence. When we call back, there is a list of excuses. Let me give them to you so you can be prepared: We're busy helping other customers, we have to get approval, we have to get it reviewed, because of Covid, did the other department not call you, we're changing ownership, I'm new here (8 weeks later) and don't know the techs well, this is the best tech we have, the tech hasn't come to give me information yet, because of Covid, it's not on our list but oh, we're sharing a list, we were not told and so many others. After 8 weeks, I called our 'advisor', PHILLIP every day to reiterate that we were picking up our RV at 8AM on 6/12/2021. Guess what wasn't ready. The departments were clueless. Thanks, PHILLIP ROGERS for nothing. Thanks, MidState RV for encouraging service to other companies. More

i purchased a 37FT TT from them in June of 2020 and i still don't have the issues i pointed out before i purchased the unit repaired. i've been through 3 service department managers and 2 warranty advi still don't have the issues i pointed out before i purchased the unit repaired. i've been through 3 service department managers and 2 warranty advisers. 11 month later and they have it now and but i've talked to 3 people and they can't tell me when they expect to have it repaired. it took them from June2020 until Late march 2021 to actually get the parts ordered More

For anyone considering doing business with MidState: read some of the reviews and stay away from the Service Department! Find somewhere else to do business. I would leave zero stars if it were possible. S some of the reviews and stay away from the Service Department! Find somewhere else to do business. I would leave zero stars if it were possible. Since the purchase in July of 2020, I have had possession and use of our camper for approximately eight weeks. We experienced numerous issues with the camper- powder post beetles chewing out of the drywall, glass top stove exploded, damaged doors, water leaks, and our unit was there for months. Excuse after excuse from the service department, poor communication, delays, lies. The entire service department is an absolute nightmare. Save yourself time, money and lots of aggregation by avoiding this place at all costs. My stove is still missing screws, still full of glass shards, and the water leak in the bathroom- still leaking. The people at Mid State do NOT care about you, your camper, or anything except making a buck. I tried to email/call/left messages for the General Manager, owners, somebody, anybody that would help us get some decent service and satisfaction with our camper, nothing... My experience with Mid State is that no one there values the customer after the sale. I believe there has been an intentional effort to delay timely repairs by the MidState service department by failing to initiate timely requests to the warranty provider, and perform repairs. This behavior began in August of 2020. The service department manager indicated there was turnover in the department to fix this issue, well NOTHING has changed. If employees are underperforming at any level, the senior management team is ultimately responsible and culpable for their performance. More

I would never advise anyone to buy from this place. They sold us a camper that had a roof leak and was growing black mold. We found it within 8 hours of having it and they would not do anything about it. We sold us a camper that had a roof leak and was growing black mold. We found it within 8 hours of having it and they would not do anything about it. We put a hold on the down payment check until they offered to make it right, but instead they sent someone to repo it while we were in Perry at a livestock show. More

This has been the worst group of salemen that I have ever encountered. You can’t believe anything they say. Do not expect them to followup or through on anything encountered. You can’t believe anything they say. Do not expect them to followup or through on anything More

Mid State RV provides beautiful RV’s and exceptional customer service. Not only did they repair our issues in a timely manner, but we also learned a few things we weren’t aware of. The people who work h customer service. Not only did they repair our issues in a timely manner, but we also learned a few things we weren’t aware of. The people who work here go above and beyond to satisfy their customers. More

If I could give negative stars I would. I dont even know where to begin. I purchased my brand new 2020 forest river camper in May and after the first camping trip things started to break. Had a laundry list where to begin. I purchased my brand new 2020 forest river camper in May and after the first camping trip things started to break. Had a laundry list of broke things when I took it into the service department in June. They had it for FOUR months... FOUR!!! When I picked it up when they said it was "ready" the trim in the ceiling was handing out, the fridge wasnt even screwed into the wall, the slide still scrubbed the kitchen island, and three days after we got it home it started SMOKING!!! Took it down there again and they call me two weeks later and say they "think it is just a bad cell in the battery so they replaced the battery." Go to pick it up again and when we get there the battery is dead... again. And their first response was to blame it on my husband's truck. Saying it made the battery die when he plugged it up to take it home. THEN, he gets 2 miles down the road and service light, check engine light, etc. came up on his truck along with "reduced power" message. Turned around and they tell him there's a problem with his truck there's nothing they can do. Yet have pulled various other trailers with that truck with no issues and as soon as you unplug it the lights go off... Called Forest River coorperate warranty department and the manager there said there was definitely more of an issue than just a battery and is having a mobile mechanic sent to my house to fix it sent the "service department" at Mid State cant seem to figure it out. A complete joke of a service department. Do NOT even waste your time taking your unit to them. Every time they touch it, something else on my camper goes wrong and it's getting worse and worse. Buying a camper from them was the worst decision I've ever made. More

I purchased a 28' Dynamax from Mid-State RV in August 2020. The first morning after purchasing it I couldn't get the slide-out to come back in. I called Mid-State, and after a considerable amount of ef 2020. The first morning after purchasing it I couldn't get the slide-out to come back in. I called Mid-State, and after a considerable amount of effort I was finally put through to Billy, their expert. I described the situation and all he could suggest was that it must be a broken cotter pin. I told him that based on the symptoms it seemed like it might be an electrical issue, but he insisted that it was a cotter pin and said I'd need to call a mobile repair technician. So I did, but unfortunately after calling all the ones in the area, no one was available for several days. However, the assistant who answered the phone at one of the mobile services asked if I had set the parking brake, which I had not. She also suggested that I turn off the main battery switch for about 30 seconds and then and turn it back on, explaining that these slide-outs can be finicky on an older RV. I did as she suggested and it worked first time. I asked if she was also a tech, and she said that she just answers the phones, but owns an RV and knows a couple of tricks. So why didn't Billy "the expert" suggest either of these things? Billy was also the guy who was supposed to send us a few parts that were missing when we took delivery, including one that he broke right in front of us by forcing the awning open. I could clearly see that it was stuck and I shouted, "stop, you're going to break it", and he did. But what he didn't do was ever send us any of the parts that they were supposed to sent. The next issue that we discovered was that the 2006 Dynamax we purchased was in fact a 2005 according to the door sticker, and the title, but Mid-States' documentation and sales information all showed it as a 2006. After climbing the food chain at Mid-State RV, and finally arriving at Rex, the General Manager, who promised over the several very pleasant conversations that we had, that he would look into these issues and get them resolved, he did the same as Billy , nothing! He never called back despite several attempts on my part to get him to do so. So you might wonder why I gave them a 2 star rating instead of 1. The answer is Nick. He was our salesman and a very nice young man who was clearly working hard, probably to try and compensate for all of the flakes that he works with. He was doing everything he could to try to help us at the beginning, but once I got to Rex I stopped reaching out to Nick, since he obviously couldn't do anything more than the boss could. The bottom line on Mid-State RV is caveat emptor! You'll be treated like a king until you drive over the curb in your new, probably falsely marketed RV. After that, good luck getting anyone there to deliver anything more than lip service. More

DON’T DO IT!!!! Go somewhere else. They have the absolute worst service department I’ve ever dealt with anywhere in 53 yrs. They can’t keep help in service. That explains most everything. Just the absolute w worst service department I’ve ever dealt with anywhere in 53 yrs. They can’t keep help in service. That explains most everything. Just the absolute worst I’ve ever had to deal with. Bought an RV in May and it’s now the end of November. Out of 6 months they have had it 3 months and it’s still not operable!! More

by far the worst customer service I have every seen. this is a sell and move on kind of business. I had multiple issues on a my class a pusher and took numerous phone calls to even get any one to call. I had is a sell and move on kind of business. I had multiple issues on a my class a pusher and took numerous phone calls to even get any one to call. I had to contact the manufacture to get the issues solved. I would not recommend this place to my worst enemy More