Michiana Chrysler Dodge Jeep RAM Fiat

Not the Best Experience This dealership needs some adjustments. I graduated from University of Michigan with my BBA and went to school with a lot of students who's parents ar This dealership needs some adjustments. I graduated from University of Michigan with my BBA and went to school with a lot of students who's parents are FCA employees. After speaking with a Jeep Controller, he was disappointed in the poor customer service at this dealership, and advised me to go elsewhere. On 03/14/17 Michiana had me sit for over an hour before letting me test drive any vehicles, where at Sorg Dodge (Goshen, IN) they had my vehicle ready to test drive as I pulled in the lot, before they ran my credit and talked prices. The manager and salesman were rude when I was sticker shocked at the lease quote. I ended up leasing the same vehicle for $5,000 less ($125 less per month) at Sorg, and I was willing to drive an hour away from where I live in Mishawaka just to avoid going back into Michiana again. Love my new 2017 Cherokee Trailhawk! I was able to be approved completely on my own for 380/month and without a cosigner, which is something that was important to me as this is my first vehicle. I'd like to note that my mother went with me to Goshen and is in the process of purchasing a Wrangler Unlimited with Sorg Dodge because of how impressed she was with their team and the vehicle itself. Seems like Michiana really missed out on a whole family interested in the Jeep brand. More

Typical Car Dealership They will tell you anything you want to hear to try and take your money. I visited here because of their add on the radio stating credit amnesty if yo They will tell you anything you want to hear to try and take your money. I visited here because of their add on the radio stating credit amnesty if you bring home a certain amount every week. I know i have far from perfect credit, which is what drew me in. Not only did they run my credit 15 times to try and get me approved, they then told me i needed a co-signer. Not a huge deal on the co-signer part, got one and then spent a good 4-5 hours at the dealership getting everything done and leave with a used car only to have them call 2 weeks later and say that we weren't approved and had to return the car AND they kept the downpayment. Do not buy from here unless you like headaches, being lied to and treated like garbage if you aren't "good" enough to buy one of their vehicles. More

Most awful experience I have ever had I would give this place 0 stars if I could. It's been four weeks since I have had it and I have had in into service once a week since the purchase dat I would give this place 0 stars if I could. It's been four weeks since I have had it and I have had in into service once a week since the purchase date. The accelerator got stuck on the highway, I had to rush it back because they didn't install the GPS system the bank required, and also to resign the paperwork because they had done it incorrectly. Then had ano appointment set and got told upon arrival that I had no appointment. The transmission is going out and needs fixed badly. I reported this on the 23rd and have been put off repeatedly. I had an appointment today and was supposed to given a loaner vehicle. Instead, they had me driven to Enterprise where I was supposed to pay for a loaner vehicle. Uhhh, my first car payment isn't even due yet, why in the world would I pay to rent a vehicle? Now I am sitting in the parking lot waiting for sales to get here to see if they have the loaner they previously promised me. Honestly, I would go to a buy here pay here lot before I ever ever ever did business with these people again. More

READ RIPOFF REPORTS !,!, Read ripoff reports before you buy from this dirt bag dealer! They are what gives Car dealerships a bad name.... They lie and take advantage of non Read ripoff reports before you buy from this dirt bag dealer! They are what gives Car dealerships a bad name.... They lie and take advantage of non English speaking people! More

Excellent Steve Minchew was very helpful and from as far as I know a very honest person. I was skeptical at first because my credit wasn't the best but he got m Steve Minchew was very helpful and from as far as I know a very honest person. I was skeptical at first because my credit wasn't the best but he got me into a great SUV!!! Thanks again! More

matt said we can fix your top for $125.00. I TALKED WITH MATT AND HE WROTE UP MY SERVICE ORDER TO HAVE A BAD ALTERNATOR REPLACED. DURING OUR CONVERSATION I TALKED WITH MATT ABOUT MY CONVERTI I TALKED WITH MATT AND HE WROTE UP MY SERVICE ORDER TO HAVE A BAD ALTERNATOR REPLACED. DURING OUR CONVERSATION I TALKED WITH MATT ABOUT MY CONVERTIBLE TOP NOT BEING ABLE TO GO DOWN. IT HASN'T WORKED FOR TWO YEARS .I ASKED IF THERE WOULD BE A DIGNOTIC FEE ON THE TOP AND TOLD HIM THAT IT APPEARED THAT THE PUMP FLUID SEEMED TO BE LEAKING OUT OF THE CONVERETIBLE PUMP. TOLD HIM THAT I ADDED FLUID, BUT THE FLUID SEEMS TO LEAK OUT OF THE CONVERTIBLE PUMP. TOP WILL NOT GO DOWN. I ASKED HIM TO PUT THE DIAGNOSTIC FEE ON THE ALTERNATOR, BECAUSE I KNEW THAT ITEM WAS TO BE REPLACED, AND HE SAID "DON'T WORRY, WE WILL TAKE A LOOK AT YOUR TOP.TOO. HE CALLED AROUND 4 PM AND SAID WE CAN FIX YOUR TOP FOR $125 I GAVE HIM APPROVAL AND TOLD MY WIFE, THEY ARE FIXING MY TOP FOR $125!! I PAID THE $1,000 BILL,, BECAUSE OF COLD WEATHER, I DID NOT TRY TO LOWER MY TOP. A FEW WEEKS LATER, WITH WARMER WEATHER, I TRIED TO OPERATE MY TOP, AND NOTHING! I CALLED MATT, HE SAID,WE DIDN'T KNOW THAT YOU HAD TROUBLE WITH YOUR TOP. YOU SAID YOUR TRUNK WAS LEAKING FLUIDS, SO WE CHARGED YOU $125 FOR A NEW TRUNK SEAL TO KEEP FLUIDS FROM ENTERING YOUR TRUNK! WHAT???? HE REFUSED TO DISCUSS IT SO I LOST $125.00 MORE BAD NEWS IN MY FOLLOWING REVIEW FOR MICHIANA CHRYSLER, JEEP, DODGE THAT I LOST $ 1,350.00 TO AGAIN REPAIR MY TOP AND AFTER REPLACING PARTS, THEY SAID, " WE CAN'T FIX YOUR TOP." WE DONT DO THAT. TAKE IT TO A TRIMSHOP. WHAT??? PLEASE PAY THE CASHIER ! More

The salesperson, Jacob Yoder, turned the car buying process into a horrible customer experience over a simple $80 mistake he made. We agreed to adding a package and when the car was delivered, a part process into a horrible customer experience over a simple $80 mistake he made. We agreed to adding a package and when the car was delivered, a part of the package was left out. Ignored my voicemails, wouldn't admit to the mistake, wouldn't add the part, and even offered for ME to pay for it. I had to finally engage the general manager and was sent the part over a month and a half after the purchase. Salesperson is unable to admit a mistake and isn't capable of handling conflict resolution. Instead of treating me as a valued customer, he tried to ignore the issue and hope it went away. More

Very pleasant experience! They worked with us on the price within our budget. Very friendly team of people. I would highly recommend Hall Chrysler to anyone looking for a vehicle. price within our budget. Very friendly team of people. I would highly recommend Hall Chrysler to anyone looking for a vehicle. More

When I went into the dealership one evening to look at a couple of other cars, I was waiting for a salesperson. While I was waiting, another customer who just got his car, came in and spoke to his salesper couple of other cars, I was waiting for a salesperson. While I was waiting, another customer who just got his car, came in and spoke to his salesperson. He came in and said, "I think you forgot something!" The salesperson asked what? The customer said that they forgot to fill up the car. The salesperson said, "Oh, we don't do that any more." I personally thought the salesperson was joking until another salesperson chimed in and said the same thing! I WAS SHOCKED!!!!!! I almost walked out right then and there!!! How can this be true???? The salespeople then proceeded to explain the reason that they do not do that any more. I was still in shock and disbelief!!!!! How can you spend THOUSANDS OF DOLLARS on a brand new car and the dealership can not fill up a new car with gas????? I understand everyone has been hit hard in this economy including you as car dealers and we as consumers, but why not go above and beyond and show some great customer service and fill up those tanks???!!!! That isn't that unreasonable to ask and I can guarantee it will go a LONG way in the customer service department!!! I must say that when I told this story to Ken over the phone, he did say "Well, we will be sure that doesn't happen to you." When I did go to pick up the car, Richard did fill it up as I told him about the conversation I had with Ken. To me that one little act, will go a long way in my book and with me recommending your dealership to others!! Thank you!! More

Julianna and I recently purchased a new Durango from Sean @ Hall Chrysler in Mishawaka Indiana. We usually don't write reviews regarding our purchases, however the team at their dealership went out of their @ Hall Chrysler in Mishawaka Indiana. We usually don't write reviews regarding our purchases, however the team at their dealership went out of their way to ensure we were well informed and treated like family before during and after the sale...it is not often you leave a dealership these days feeling like you just bought from genuinely nice honest people, but that's exactly how we feel. They have got SERVICE figured out!!! More