Michaud Mitsubishi

From the moment we walked in, we felt at home. The owner - Kevin Michaud - walks around and introduces himself to possible customers and remembers their names. They made you feel like they truly appreciated - Kevin Michaud - walks around and introduces himself to possible customers and remembers their names. They made you feel like they truly appreciated your business and not that they were entitled to it. We had a hard time getting financing, and we were looking at cars at two separate dealerships. But Kevin required his staff to do what was necessary to get our business and it showed. They thought outside of the box, kept their promises, kept in contact with us, and in the end they got our business. My wife has the car she wanted, and we have a payment we can afford. Hats off to Michaud. More

I have to say that when I have to go and purchase a car I start to cringe. I hate the lies, the hours spent at the dealers and the mind games. Not at Michaud Mitsubushi. From the moment I walked in there, start to cringe. I hate the lies, the hours spent at the dealers and the mind games. Not at Michaud Mitsubushi. From the moment I walked in there, I felt like I knew these people for many years. I eneded up buying a used car and loved it. Four months later (on 11/5/10) I had a terrible accident and totalled the car. I was quite upset as you can imagine but the first thing I did was go back to Michaud to see what they had in stock. Of course this was totally unexpected so I could only spend what the insurance money would cover. Monty found me the perfect car for the amount I could afford. I know they lost money on it, but I feel and I'm sure they do that the gained a loyal customer. When I saw Kevin for the first time after my accident I told him I wouldn't be here if it wasn't for the Gallant since it was such a solid car. He even gave me a hug when he found out about the accident. I really feel like I have found the right dealer for me and I would recommend anyone going there to buy either a used or new car. Oh, and when you go to their service department and you go to pay, they give you a rose with a thank you note for having your car serviced there! I couldn't believe how nice everyone is. I don't know the girl who answers the phone, but she is also pleasant as well. So, as you can tell I am very happy with Michaud Mitsubushi. I just wish I could pronounce the name! More

This is my second purchase from Michaud and both times the experience was great!!They are very freindly and there was no pressure from the sales staff.The first car I bought was great no problems and a gr the experience was great!!They are very freindly and there was no pressure from the sales staff.The first car I bought was great no problems and a great price I owned it for almost 3 years I cannot judge the second car but so far pretty good. Kevin the owner made himself available throughout the whole sale process and seemed like a real stand up guy.Since when do you meet the owner of a dealership.Jim Murphy was also great no pressure and let me and my son test drive several cars before we made our decision and he had a lot of patience I have read some of the other reveiws and there are some bad ones. My theory on people who leave a reveiw are only the ones that have complaints , there are 12 reveiws 6 of them were negative, and Im sure that this dealership sells more than 12 cars a week probally 50 to 75 cars a month they have been there for almost 3 years so Im sure if there were more people with bad experences that he would have more complaints, so do yourself a favor dont pay any attention to the complainers because this dealership has probally sold more than 10,000 cars since they opened. 9,994 people cant be wrong. I have another son and he is ready for his car,and this dealership will be my first stop. More

This was by far my best experience buying a car, From the time I arrived and spoke with the sales person Tom, dealing with Jarred in Finance, and Mike and kevin the management team, I could not have asked fo time I arrived and spoke with the sales person Tom, dealing with Jarred in Finance, and Mike and kevin the management team, I could not have asked for a better salesperson, Tom was patient and understanding, and showed me 4 cars until I saw one I liked. Price was great but service was better, do yourself a favor and go in, but ask for Tom, well worth it! More

This is by no means a knock on Jim in service as he did This is by no means a knock on Jim in service as he did as much as a manager with no technical knowledge can do. I will start by saying other than This is by no means a knock on Jim in service as he did as much as a manager with no technical knowledge can do. I will start by saying other than needing tires my car was running very well. I own a 2004 Mitsubishi Lancer Evolution and I am a forty year old project manager of an extremely succesful multi million dollar a year development company in Cambridge. I brought my car in for tires, balance, allignment, oil change and oil pressure sending unit as my oil light would come on at idle (was told this is common after time). The above listed items were fixed porperly as far as I can tell not being a mechanic but trusting a Mitsubishi dealership to fix a Mitsubishi correctly. My key word here is trust as when I went to pick up my car my $260.00 Versace sunglasses were stolen from my glove box. I immediately went in to tell Jim but he was no longet there. After paying my $1115.00 bill I went back to the cashier and explained to her that my sunglasses were stolen. She related she would tell Jim and also Mr. Michaud. The next working day after the Labor Day Holiday I did not hear from anyone, so I called and spoke to Jim. He said he saw the note from the cashier and that he talked with the tech that worked on my car. The tech said he did not take anything or see any sunglasses in the shop. Jim said no one went in the glovebox as they have a universal key lock for wheels (odd to me but again I don't know for sure). I then explained to him that someone must have gone in the glove box for my wheel key lock because the lock lock went from the glove box to the center console between my bucket seats. It is obvious the person that stole my sunglasses is not a golfer as my $400.00 Callaway Upro Gps was also in the center console and I still have it. I drove the car home and it drove fine. The next day I took my three year old daughter to lunch and coming home on I95 an intercooler hose that has been on the car forever blows off and the car wont drive. The check engine light comes on and I am stuck on I95 with my three year old. I had the car towed back to Michaud Mitsubishi to see what happened and they had no explanation. I said well someone must have hit a pipe somewhere while fixing the tires as the pipe has never given me a problem in the past. I was told they will look at it. I get a call the next day the car is all set and running great, the tech took it on the highway and came back with no codes(No charge). I drove the car off the lot and once on the highway the check engine light comes on. I took the car back to Michaud Mitsubishi for the third time. I receiced a call from Jim that the car is all set running great, same old story. While still on the lot, I start the car and check engine light is on. I went in to tell Jim and he said all the techs are gone that I would have to bring the car back for a fourth time. This is after they wanted to charge me $90.00. Jim knocked it down to $40.00 but I still believe this is not correct. I was told the to drive the car by Jim with the check engine light on. While driving the car home I step on the breaks and the stearing wheel starts shaking very badly. It has never done this before tonight. I called Jim and told him what else was wrong with my car since bringing it to Michaud Mitsubishi. He said basically it has nothing to do with them because the car drove fine for the tech in the afternoon. So in the few hours the car sat still on the lot until I picked it up, it developed this new problem I encountered while driving it home after they fixed everything and the check engine light was still on. If we build, fix or finish something we stand behind our work. If something goes wrong we fix it immediately with integrity. We do not make excuses or blame someone or something else. If it costs us money to make something right we do it no matter what the cost. There are several clients of which some are; world famous, presidents of colleges, lawyers and doctors that can verify this. As of today I still have not heard from Mr. Michaud, he must be a very busy guy. It is safe to say I would rather take my car to people with integrity and knowledge than this place ever again. It is clear to me they do not know what they are doing, except how to steal and get way with it. I think my next course of action is to have the police meet me at the dealership to file a for my stolen glasses. More

Friendly service, knowlegable sales staff. Willing to assist and accomadate customer needs. Good pricing. Very positive experience. Will recomend to friends. Salesperson Rick was outstanding. Took the t assist and accomadate customer needs. Good pricing. Very positive experience. Will recomend to friends. Salesperson Rick was outstanding. Took the time to answer my questions. Gave me a lengthey test drive. Finance dept. Went out of there way to assist me with my credit issues and delivered on their word. Jared was awesome. Erik was also very helpful. The owner kevin was fantastic. More

Extremely nice people, good prices, and most importantly NO PRESSURE! I dont have exactly perfect credit but they stood behind me and worked the banks until something came out that everyone was satisfied wi NO PRESSURE! I dont have exactly perfect credit but they stood behind me and worked the banks until something came out that everyone was satisfied with. I recommend them to anyone looking for excellent customer service. Make sure you ask for Ricky eam! ;) More

Michaud Mitsubishi was by far my favorite dealership I have purchased a car with. The enviorment was friendly; everyone introduced themselves at the very beginning when I walked in. They each had a very p have purchased a car with. The enviorment was friendly; everyone introduced themselves at the very beginning when I walked in. They each had a very positive attitude and were very knowledgable of Mitsubishi cars. After using this dealership for buying my car, I have even continued to use the service department for general maintanance. There was no pressure or demand from anyone that I had talked to. If I could recommend any sales rep to use for this experience call up Rickey Eam! :D More

Was shopping for ~2 y.o. SUV. Salesperson Dan brought up ’07 Outlander and ’08 Mazda CX-7 to look at and testdrive. Testdrove both, and they both seemed to be okay deals. When I asked about accident history ’07 Outlander and ’08 Mazda CX-7 to look at and testdrive. Testdrove both, and they both seemed to be okay deals. When I asked about accident history, he was sure that Mitsubishi has not been in accidents, and “was not sure” about Mazda (yeah, I believe it now!). I finally decided to go with Mazda, but when I asked for carfax, of course it turned out that Mazda was in an accident (ran off the road, front of the car damaged). I should have walked away at that point, but being tired of car shopping, I decided to switch to Outlander. It had “rental” on carfax, but that was not a showstopper for me. We agreed on the price. I knew I was overpaying a little, but I figured buying a car from official Mitsubishi dealer was worth overpaying. That was my second mistake. The car needed some work (minor scratches here and there, broken armrest, needed new tires). Dan assured me there will be no cosmetic issues. I took his word and did not think I needed to report every little problem. I’ll skip what it took me to get the car (they were taking their time with work and registering). Long story short, when I finally came to pick up the car, it was missing a fog light cover and another cover on the bumper, both on the driver side. Of course, it turned out that there was no way to get those covers without replacing the whole bumper. They acted surprised (very good acting), but refused to do anything about it since “I did not put it on the to-do list in writing” and this “was not a safety issue”. I admit I did not notice this problem initially, but like I said, I did not expect that official dealer would be selling a 2 year old car with two major holes on the bumper. Lesson learnt: do not trust what these people tell you, doublecheck everything and put it in writing. Or, even better, shop elsewhere. More

My girlfriend went into this dealership to get an 09 lancer gts, brand new from the factory. We negotiated the price for two days and on a Sunday finalized the sale. Since it was on a Sunday, the detail lancer gts, brand new from the factory. We negotiated the price for two days and on a Sunday finalized the sale. Since it was on a Sunday, the detailing crew was not working, so they told me to bring the car back the following day so that it could be cleaned. The car was pretty dirty and there was stickers and tape marks left from where the factory had packaged the car. So me and my girlfriend drive the dirty car home and start showing it off to our family members. That is when her father realizes that there is a scratch about an 2 or 3 inches long. I was xxxxxxxx and tried calling the dealership multiple times that night, but they were already closed and for some reason didnt have a answering machine. The next day, I bring the car in for cleaning. When I get there I tell Victor about my concerns over the scratch and he brings out his "manager" Paul. They both said that the mark wasn't there when we got the car, but say that they'll take care of it. After the detailing is done I notice that the marks left by the packaging tape is still there. Paul told me not to worry and they will have it looked at when they set me up for an appointment at a nearby auto body shop. So...I'm thinking this dealership is great! THANKS! WRONG! The following day (May 19th, between 1 and 3:30) I brought the car in and had an IPOD cable installed. While they were installing that, me and Paul setup my appointment at All Star Auto Body in Peabody. Once the IPOD cable is installed, I head over to the auto body shop and meet Scott. He tries a couple of different chemicals and wet sanding which did not take either of the marks off. He informed me that I would need to leave the car for a full day and asks me to come back on Thursday. He then heads into his office and gives the dealership a call to let them know. He comes back out and tells me that Paul said that the 2-3inch scratch was on me, but they would cover the tape marks that screwed up the paint. So then I flip out and drive right back to the dealership, park in front, go inside to Victor and say, "Where the F*** is paul?!" He calms me down a little bit and argues with me saying that the scratch wasnt there when he sold me the car because he would have known. I am going to school for law and tell him fine we can take it to small claims court. After my threat, he goes inside talks to Paul who finally agrees to correct the scratch, but continues saying its my fault. Now, I am going back to the dealership because they JUST got my registration for the car. DO NOT GET A CAR FROM HERE! More