Michaud Mitsubishi

Right up front, the "Why" I have given the rating I did is because Michaud Mitsubishi is "the BEST dealership" I have ever had dealings with! I went in to see Al Berman (my daughter is his rating I did is because Michaud Mitsubishi is "the BEST dealership" I have ever had dealings with! I went in to see Al Berman (my daughter is his daughter's best friend) and she said, "Go see my dad...he's been in the business forever!!!" I didn't know that...So, I went over, alone...just to "look"...Al recognized me, said, "Give me a few minutes...I'm finishing up with someone"...I said, "No problem"...and then the "Friendliness" of Michaud Mitsubishi went into full swing...without knowing me, the "new guy" asked me if I would like a soda, water, hot dog or hamburger...(I was at another dealership the previous day as a REPEAT customer and was there for 4 hours and never even offered a sip of water!!!)...I work in the "service industry" and friendliness and making people feel "good" are a priority with me... this said volumes to me!!! So, Al finished with his people, came to get me (the "new guy" had been keeping me company)...I told him my "sad" story of my "dead" car and how the dealership where we bought it offered us an insulting amount of money for a trade-in...Kevin Michaud came by Al's desk, introduced himself and, what a small world, he recognized me from living in my complex...we started chatting, he offered twice what the other dealership offered me for our broken car, then Al crunched the numbers and came up with the "verdict"...leasing would be the best route for me to go...I took a test drive of the Mitsubishi Outlander, LOVED it (and I am not a "car" person...if I won the lottery, I would buy a limo and driver, so for me to LOVE a car is saying a lot!!!) I texted a picture of the car to my husband who loved the style and looks of it, the financing was approved and within a couple of hours, I was the proud "leaser" of a 2014 car...then, as if this wasn't enough, Kevin came out with a beautiful red rose for me! Again, another "nice touch"! I have told EVERYONE (and I know many people!!!) what a fabulous experience I had leasing a car! I just can't say enough...then, when we went to pick up the car two days later, David Laurie couldn't have been nicer...he took the time to explain all the features of our new car and even set the radio stations and hooked up my phone to Blue Tooth! Like I said, I just can't say enough about my experience...attention to detail and GREAT customer service is Michaud Mitsubishi's "claim to fame"...thank you to all who were involved! Mary and Billy Caico More

I am a seasoned sales person who travels extensively for a medical device company. In my best interest, I have found it responsible to purchase a used car with miles under 50k due to the 30k+ miles I drive a medical device company. In my best interest, I have found it responsible to purchase a used car with miles under 50k due to the 30k+ miles I drive per year for work and I will keep it only for a couple of years. Because my office is my car, I require comfort, dependability, performance and style. This has led me to driving luxury vehicles over the past 20+ years. I explained all this to Zack Michaud, the consultant at Mitsubishi Motors that worked with me to deliver exactly what I was looking for: a 2011 Infiniti G25X. Because I live in a sales related industry, I appreciate someone that listens to what I want and does not try to deviate me from my objective. Zack was 'the man' and made my first time buying experience at his dealership very pleasant. In fact, every person that I met in the process of purchasing my car at Michaud Mitsubishi made me feel very comfortable and genuinely appreciated me for choosing them to satisfy my needs. This was weird for me, because the past few dealerships I have purchased cars from made me feel like I was doing them a favor for buying a car...shame on them, for making feel like nobody. Many of us review testimonials of 'who treats you well' when doing business, so I hope this short message resonates my true satisfaction for the purchase of my car. If any New Englander reading this knows me, call me and I would be happy to elaborate on me experience. I will be buying my next 'used car' from Mitsubishi Motors:) Paul Patella. More

This January, I was looking to buy a reasonably priced This January, I was looking to buy a reasonably priced used vehicle that was reliable. After a few reccomendations from family, I decided on Mic This January, I was looking to buy a reasonably priced used vehicle that was reliable. After a few reccomendations from family, I decided on Michaud Mitsubishi and purchased a 2011 Nissan Versa hatchback with a total care warranty. It appeared to be in good condition, minus a few rust spots, yellow median paint splattered on the rims and wheel wells, and some discoloration on one of the bumpers, and the heating fan needed to me fixed, because everytime I turned on the hear or a/c, it sounded like a helecopter. Ambrose Delaney, my dealer, agreed that the dealerphip would fix the problems and to come in the following Thursday to leave the car at the dealership for a few days to fix the problems. A few days later, I recieve a call from Ambrose that my car is ready to be picked up, upon inspection of my vehicle, the rust spots on the hood and the yellow median paint had not been taken care of. I told Ambrose that this wasn't satisfactory, and he had agreed to fix it, so he came out with a can of black spray paint and painted over the yellow median paint in the wheel wells and told me that the color paint that was needed to repair the rust spots has to be ordered from Nissan. He assured me that he had a connection to someone at Nissan that he could get the paint from them, and to come by a few days later to have the rust spots fixed. I went in as requested, and waited in the lobby for 30+ minutes to see if the automotive technician had gotten the paint from Nissan, he hadn't, and I was sent home. Ambrose told me to again check back in a few more days to see if the paint had come in, this time, I waited even longer because the automotive tech was running late and hadn't arrived to work yet. Upon his arrival, the tech said that he still didn't have the paint and the color had been discontinued. I was furious that the dealer hadn't even followed up with the tech between times that he had asked me to come in, to update me on the status of the paint, as a courtesy, instead of wasting my time on three seperate occasions. I was furious, started yelling that the place was a joke and a waste of time. I called the general manager of the dealership, explained what had happened, and that I was really angry about the customer service at the dealership. He assured me that this was a problem to him as well and he would have ambrose call me within 5 minutes to apologize, and to set up a time that Ambrose would pick up the car from my house himself to get fixed. I never recieved even a call from Abrose, nor the dealership. So, I decided to go by the dealership myself, along with my Dad and boyfriend as support. My Dad noticed that my rear brake light was out, how did that get overlooked when my car was inspected by the gas station Michaud brings all of their vehicles to???. The manager said to leave the car and he would make sure what I had asked for was fixed, along with the brake light. I picked up my car about a week later, it looed like they had put a brand new hood on the car, I was happy about the job they did. Just a note: the manager if the dealership is great, he went out of his way to get everything done that was promised to me. About a month later, I started noticing that my engine would sound like it was clanging in a way an engine with no oil would. Oil levels were fine, and I brushed it off. My power outlet suddenly stopped working and I noticed that every time my fuel gauge would go below a half a tank, the needle would down to empty immediately, and the service engine soon light would go on and didn't shut off. I replace the fuse to the power outlet, and the fuel sensor problem seemed to have disappeared. Now, the low pressure sensor for my tires were going off at least once a week, i would fill them with air and it still didn't go off. Then, as of labor day, it was very obvious that I had a problem with the muffler, it was loud! and it sounded like a fan blade was rattling against metal when my car was idling. So, today, 9/3/2013, I took it into the dealer to have it looked at. He automotive tech informed me that the exhaust pipe connecting to the muffler had comepletely eroded enough to seperate from the muffler, my "total care warranty: did not cover the cost of the repair because corrosion and rust damage isn't covered!! They estimated that it would probably cost me $200-$250 out of pocket to fix it. As i was driving out of the dealership, I noticed a clunking and dragging metal-on-metal sound that hadn't been there befor I dropped it off at the dealership. The tech I spoke to reccomended that I go to Bay State Muffler on route 1S and they might give me a better deal. I followed his advice, they installed a new stainless steel pipe with an hour of my arrival, for a total cost of $90 (including labor). Bay State Muffler save the day! Overall, don't buy a car from Muchaud Mitsubishi, it's a waste of your time, money, and will only leave you frustrated and paying to get thigs fixed that should be covered under a warranty! They sell terrible cars that have nothing but problems as soon as you sign the papers, customer service has been nothing but disappointing and frustrating since I shook their hand to purchase from them More

I would highly recommend buying your next car at Michaud Mitubishi - especially with the salesperson Joe! My husband bought a new car (Lancer) with Dave last month, and he was also very helpful. All of the Mitubishi - especially with the salesperson Joe! My husband bought a new car (Lancer) with Dave last month, and he was also very helpful. All of the staff are extremely friendly and can't do enough for you - constantly offering beverages and ensuring you have a good experience. I leased my car last week, and Joe did not hesitate to show me every car I was interested in as well as provide me with all of my options. Once I chose my vehicle (Outlander Sport) I was taught everything there is to know about the car. There are a lot of features in new cars that I was not used to, and Joe ensured I felt comfortable with using all of them before leaving the dealership - from Sirius radio to Bluetooth to the paddle shifters. Kevin Michaud even gave me a rose while I was car shopping! I was given excellent service, and offered accurate information to make an informed decision about my next car. Great financing options even to those relatively new to credit and very reasonable prices. No regrets or complaints! More

Between my wife and I we have purchased 3 brand new cars, Between my wife and I we have purchased 3 brand new cars, 4 used. So its sufficient to say we have been to countless dealerships, dealt with countles Between my wife and I we have purchased 3 brand new cars, 4 used. So its sufficient to say we have been to countless dealerships, dealt with countless sharks, swindlers and con-artists. The last two vehicles we have purchased have been from Michaud Mitsubishi. Buying a new or used car can and usually is an extremely stressful situation. Not here! The first purchase we made went so well we left the dealership feeling excited and happy with our new car, a COMPLETE and utter new feeling to every other car purchase we have ever made. So naturally when looking to upgrade my car last week we gave them first "dibs" so to speak. Customer Service: This last trip was not without some hiccups. We had some issues with the first salesman we were speaking with, but after one phone call everything was completely resolved 110%. Taking those issues and turning it into a deep discount on the car we wanted to purchase and adding additional money on our trade allowance without us even asking! You tell me what other dealership would sacrifice at-least $2000 just to keep you 110% satisfied! Also the owner of the dealership, Kevin Michaud, has NO problem coming out and assisting with ANY and ALL issues or concerns you have! He has even come into the dealership from home just to help move things along so we could make our other appointments! This guy is amazing! Our 4 year old son was with us on this trip and they actually paid more attention to him than us at some points! This may sound like a negative but believe me its not! My son liked them so much he was walking around the dealership pretending to sell cars! Made the entire trip so much more relaxed. David Laurie, Salesman: What can I say about my man Dave. After our issues with the first salesman Dave swooped right in after my call and was nothing short of amazing. Within 5 minutes of us speaking he had given us his personal cell number with instructions to call or text him day or night with any and all questions we had. Another first for us. This gentleman is a major asset to Michaud and believe me, next year on my wife's upgrade I'm asking for HIM personally! Brian, Finance: Brian has an innate ability to explain even the most complicated of finance terms to where anyone can understand. This guy called the bank and literally fought on the phone in front of us for ONLY a 0.67% decrease on the rate they wanted to give us. Only 0.67% and this guy acted like it was 10%! It would have had zero bearing on our decision to buy if he was unsuccessful but that didn't stop him from trying to save us money. In closing I can in good faith encourage ANYONE looking for a new or used car to go to Michaud first! You wont regret it! And remember if you have any issues at any time during the entire process just call or let them know, they will truly do anything it takes to make you happy! Thank you michaud mitsubishi for being so family friendly, courteous, and willing to go that extra mile. We will be back! More

My son was looking for his first car and Al B in sales and Brian in finance went above and beyond to get my son the best deal on a great car. I would recommend Michaud to anyone looking for a dealership and Brian in finance went above and beyond to get my son the best deal on a great car. I would recommend Michaud to anyone looking for a dealership that actually puts the customer first. More

I have never had such a positive experience than I did here. The entire staff was super friendly, welcoming and extremely helpful in getting me into a car. I appreciate EVERYTHING you all did for me!! Tha here. The entire staff was super friendly, welcoming and extremely helpful in getting me into a car. I appreciate EVERYTHING you all did for me!! Thank you all so much for all your efforts! And I LOVE MY NEW CAR! :D More

I went to Michaud Mitsubishi with the hopes of purchasing a used vehicle, knowing that my credit situation left a lot to be desired, and not fully confident that I would be approved for anything. Not only di a used vehicle, knowing that my credit situation left a lot to be desired, and not fully confident that I would be approved for anything. Not only did I walk out with an amazing brand new car, it was very well priced and during the whole experience I felt comforted and reassured by the entire staff. I cannot properly put into words how happy I am that I went to Michaud Mitsubishi. Everyone there is professional, knowledgable, and extremely personable. They have most certainly raised the bar in what it means to purchase a vehicle. Since buying my car, I have told everyone that will listen how amazing they are. I cannot stress enough how positive my experience was and I hope more people get to see this first hand. These guys are awesome! More

I had a great experience with this dealership. I had almost given up on car shopping all together after being told it would not work out with three other dealerships. I had received a notice in the mail almost given up on car shopping all together after being told it would not work out with three other dealerships. I had received a notice in the mail from Michaud Mitsubishi and decided to give it one last shot. I visited their website and saw that they had the exact car I was looking for a white Mazda 3. Upon my visit to the dealership, I met salesman Steve Bausemer. He was very friendly and welcoming. He ran some numbers and told me he had 90 percent certainty that I would be driving home in the car I wanted. I was very skeptical at first after being told the same from other dealers only to have the end result not work out in my favor. A couple days went by and I got the good news that I was approved. The payments were still a bit high and I would need a cosigner but I was still pleased with the end result. Little did I know I was in store for better news. During my second visit to Michaud, I was greeted by Finance director Brian Philo who told me that he was able to get me a great deal on payments and even managed to make me the sole owner of the car. I was beyond surprised. He also got me a low interest rate and a great deal on insurance. I cant speak highly enough about this dealership. In the past, I have always frowned upon the methods that most car dealerships use when someone is looking for a car. The process usually includes test driving a car first without even seeing what you qualify for. I would always be set up for disappointment, fall in love with a car and then be told sorry its not going to happen. The employees at Michaud were always very straightforward and willing to help me out in whatever way they could. I am very appreciative for all of their hard work in getting me my car. Big thanks to Brian Philo, Stephen Bausmer and owner Kevin Michaud. I will be recommending you to friends and family and will always speak of you with the highest regards. More

My fiance' & I went in to see if we could do a trade. We weren't expecting anything good. We actually thought we'd get turned down. We both have issues with our credit. So when Michael Simon & Bri trade. We weren't expecting anything good. We actually thought we'd get turned down. We both have issues with our credit. So when Michael Simon & Brian Philo were able to make something work for us we were shocked and amazed. This dealership works very hard to help you out regardless of your financial situation. Dealing with Michael was great. I didn't feel pressured or bad about my financial status. He made us feel like anyone else and never let us think it was impossible. Brian worked all kinds of magic in making a deal work for us. He found a way to allow us to get a car and to help us build our credit. I'd definitely recommend this dealership to anyone, in fact I did. I sent my mom in to trade in her car and she also has credit issues. They were able to work a deal that day. Lastly, the owner Kevin Michaud was a very nice man he came out to great all of us and my mom and I both got roses. He made us feel very welcome and part of the "family" so to speak. More