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Michaud Mitsubishi

Danvers, MA

4.5
975 Reviews
Michaud Mitsubishi in Danvers, MA, also serving Boston, MA and Lynn, MA is proud to be an automotive leader in our area. Since opening our doors, Michaud Mitsubishi has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible. If you would like financing options and you are in the market to purchase a new Mitsubishi or used car or truck, we will provide assistance to help you find financing options that fit your needs! Whether you have bad credit, no credit, or are a first time car buyer, you can trust that Michaud Mitsubishi will get you into the car or truck you choose with professionalism and attention to your needs. Michaud Mitsubishi has an experienced and reliable Service and Parts departments that are open extra hours to help fit our customers' hectic schedules, and as always, Michaud Mitsubishi offers competitive pricing for your automotive maintenance needs. Customer satisfaction is our highest priority, and our staff is committed to achieving this goal in every aspect of our business. Please feel free to reach us at (978) 774-4040 if you have any questions or comments. Michaud Mitsubishi offers a full selection of service areas including: •New Vehicle Sales •Pre-Owned Vehicle Sales •Car Loans and Financing •Certified Service Department •Full Selection of Mitsubishi Parts and Accessories
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80 Andover St

Danvers, MA

01923

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Showing 975 reviews

April 14, 2017

Michaud Mitsubishi Zach helped me buy my first financed car! Worked out very well with great price and interest rate! Very happy with my new car and how easy it was to More

by Bria34
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zack Michaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 14, 2017

Hella good dealership I had visited 5 dealerships in Maine, and 2 in New Hampshire before Michaud Mitsubishi. They are by far the best dealership that I had ever been to. A More

by Sweeney
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zack Michaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 10, 2017

Excellent Sales Rep Zach was an excellent sales rep. He's willing to go above and beyond to get the service you need. Finally found a car that I love and feature that I w More

by Mona
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zack Michaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 06, 2017

A Very Happy Customer I had bought a new car from them a year ago and I decided it was too small. I went back to them and told them my story. To be completely honest I ex More

by Beckenn41
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael T. Simon
April 04, 2017

Great job done Wayne ty very much for putting me in the expert hands of Zach Michaud. The extra effort that Zach took to help answer my questions before I was even a More

by Julie DeFranco
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zack Michaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wayne and Mr. Michaud
April 04, 2017

TERRIBLE!!! WILL NEVER DO BUSINESS WITH THIS COMPANY AGAIN! This dealership is not even worthy of one star.. I am so disappointed at the lack of customer service from this dealership along with lack of communic More

by Nothanks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Paul Dube
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Murphy, Rick Roberts
Apr 05, 2017 -

Michaud Mitsubishi responded

As a rule I typically would not respond to social media reviews. But in the case of this review, it is plagued with inaccurate information. There are always two sides to a story. Fortunately for this author, due to the privacy act as well as my ethics, I can not publicly share the facts of what really happened. It pains me to read social reviews in general because of the unfair advantage it gives the consumers. Consumers can say or write whatever they want. Businesses can not. We must maintain professionalism and remain politically correct. I have read reviews for places that I visit as a consumer and sometimes question the authors claims based on my knowledge and experience of that business. remember there is ALWAYS two sides to a story. I have worked with Mr Michaud for 34+ years, our team works diligently to please ALL of our customers. We strive for 100% customer satisfaction. However like in any business it is not always possible. Paul Dube Assistant GM Michaud Mitsubishi

Apr 05, 2017 -

Nothanks responded

Correction: there are three sides to every story, the third side being the truth... and while your lengthy paragraph, blaming the consumer for "writing whatever we want" seems to try to prove otherwise of your "100 % customer service", and while you can maintain your professionalism on social media, it doesn't seem to ring true to how you handle your customers in an actual business professional setting. I just hope that my fellow consumers reading this can read through the redderick and actually see that I am not trying to say bad things just because of my terrible experience with this company, but only that I hope that other customers don't have to go through the same thing I did. Judging by your many negative Facebook reviews I don't seem to be the only one.

Apr 05, 2017 -

Nothanks responded

Also, speaking of professionalism, a family member of the company with the Michaud last name trying to add me on Facebook isn't too professional I don't believe... Just a thought. Please do not contact me any further about this matter. Thank you.

March 24, 2017

unbelievable, amazing experience Great people. I was treated with much professionalism, caring, and honesty. MIKE, is one of the finest salesmen. I bought a car the same day, lucky More

by steven333
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Simon
March 08, 2017

Amazing I had a great experience. Everyone was great with my son and helped me get into a car. Best service I have ever experienced. Im very happy with my new More

by Dominique1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Balesteri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jared Garfield
March 07, 2017

Amazing Customer Service & Value Michaud Mitsubishi was by far the best experience my family and I have ever had at a dealership. Zack helped us every step of the way with professiona More

by Pagordon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zack Michaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 04, 2017

Friendly old-fashion service It's actually fun to go to Michaud's ..the staff is friendly and service is quick. They have a comfy waiting area, tv and coffee. I actually had a g More

by Cynthia
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mr Colpitts was the salesman two years ago
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