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Michaels Autos (Used Car Dealer, Quality Vehicles Orlando Florida
Orlando, FL
156 Reviews
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August 10, 2024
Their vehicles are immaculate and excellent quality. The prices are also below book and the people are great to deal with, really courteous and attentive. I was going to buy from Tesla but the experienc The prices are also below book and the people are great to deal with, really courteous and attentive. I was going to buy from Tesla but the experience was the opposite of this place (no sales staff, dirty vehicles, high prices and zero cusomer care plus you wire the money over which a lot of people do not trust inclusing me). So if you want a high quality used Tesla I would recommend you come here. More
by jkantecki
Employees Worked With
Sidney Coton, Rich Gray
January 22, 2024
Sidney Coton and Franco helped my son purchase a 2017 Tesla Model S. Both were very professional, no high pressure, answered all our questions and made the drive from Riverview, worth our while. I woul Tesla Model S. Both were very professional, no high pressure, answered all our questions and made the drive from Riverview, worth our while. I would high recommend this dealership if looking for a low mileage high quality used vehicle. More
by witchywmun5
Employees Worked With
Frank Nakhleh, Sidney Coton
October 15, 2023
Michaels Autos associate Richard Gray is a slimy and disrespectful associate, he demeaned me and my mother the whole time while we were there making slick comments. Started off wanting to get a 2020 Alf disrespectful associate, he demeaned me and my mother the whole time while we were there making slick comments. Started off wanting to get a 2020 Alfa Romero Gulia Ti and at the end we left with nothing after we had found out I needed more time to get credit history. At the very beginning this salesman treated us like we were less than and acted like we knew nothing, after saying the car is making a weird sound and the engine is visibly shaking while idling he chocked it up to it’s a luxury car with an a 4 cylinder, i drive a BMW 335i E93 twin turbo. Mr.Gray told me to get 8 credit card and put at least an $9000 down payment on the vehicle even though I could buy the car outright for its price I was looking into financing but I wouldn’t buy that car if it was free that salesman is slimy and wanting to make a quick buck on a car that has obvious problems that he wouldn’t disclose. When they say, “we will run a soft inquiry on your credit” that is a lie and will then run a hard inquiry without first letting you test drive the vehicle, so by the end my 710 credit dropped 15 points I walked with no car and was talked down too the whole time I am a United stated navy veteran and this was a complete joke of a company if you allow your salesman to treat their customers like this and also let them make shady decisions and deals. More
by Kane
Employees Worked With
Richard Gray
April 07, 2023
I am both pissed and embarrassed. I am writing the review that I wish existed before I did any business with Mike’s Auto. I wish I’d never heard of them. All I wanted to do was p I am writing the review that I wish existed before I did any business with Mike’s Auto. I wish I’d never heard of them. All I wanted to do was purchase a car and go about my business. At this point, I have a car that is undriveable, an outstanding car loan, AND a huge repair bill. There’s a lot to unpack but it’s worth 5 mins of your time before you lay down thousands of dollars of your hard-earned money. I reside in another state and purchased a car last spring. I had the car delivered to me in June 2022. While driving the car at the end of September, the engine blew. I was towed to a local BMW dealership for evaluation and repairs. They estimated repair of a blown engine at over $50K (yes fifty thousand). Their analysis concluded that at some point the car was subjected to water and sustained major damage. The local dealer couldn’t even look me in the eye when they suggested that I get the “full” vehicle history. From local dealer service tech - “Upon inspection of your BMW we found signs of water, determined by traces of rust left behind. We found this in the air inlet, the turbo charger inlet and numerous coolant passages. We found rust stains around the spark plugs. It is our opinion that this vehicle ingested water thru the air filter, which led to catastrophic damage to the interior of the engine. The piston rod came out thru the side of the block.” I come to discover through my own research tracing the “full” vehicle history back to its origin in NJ, these items that were NOT on the Carfax. 3/12/21 – Fault Performance Malfunction – Engine, Starter and Engine Replacement 9/2/21 – Water Issue – Did not Start - $29K cash insurance claim, replace air filter The car is still under the manufacturer's warranty but BMW refuses to honor given it was not a defect. Since the car has about 5000 miles and was only driven 2 times on extended road trips (600mi/each trip), I certainly have not driven the car to excess or subjected it to any water hazards. The water was introduced prior to my purchase. Mike’s Auto claimed that the “passed their inspection” and since I bought it “as-is”, they are not liable. I have pictures of the rusted assemblies and local service advisor comments as further evidence of water in the internal car systems. In my conversations with Mike’s Auto, before they offloaded me to their attorneys, they gave a ton of excuses and weak explanations. That should be enough to give you an indication of the type of dealership this is. You’ll probably have a good buying experience. You’ll even see the smiling faces of customers on Day 1 of car ownership, and I would have been one of them. My face was totally different on Day 100. This dealer’s stock line is “we’ve been in business for 25 years”. So was Charlie Ponzi and Bernie Madoff. There’s much more to the story and I cannot wait to get in front of a judge and/or jury. Don’t feel that you are trapped and have no recourse if you sign an as-is contract and something goes wrong after you leave the lot. Hopefully, you will never be in this predicament. Bottom line: I would not recommend this dealer. Consider my tale as you make your purchasing decision. At the very least, get an independent inspection. More
by ML
Employees Worked With
Sidney Coton
August 23, 2022
This was a mixed experience, at best. The positive is Michael’s carries nice cars, and we did complete a transaction to buy a good one from them. The cons: 1) When we arrived to look at t The positive is Michael’s carries nice cars, and we did complete a transaction to buy a good one from them. The cons: 1) When we arrived to look at the car, after first confirming the price on the phone, the sales rep informed us that price would be $2,000 higher unless we traded our car in and bought financing from Michaels. We protested vigorously about “bait-and-switch” until the owner came over and, after discussion, agreed to the posted price. They offered us $500 for our used car, but instead I sold it in 24 hours on Craigslist for $4420. 2) Paying for the car was a challenge, because the dealer did not want to pay a $60 wire transaction fee at his bank, and we did not have $32K in cash. 3) While we waited overnight for the wire transaction to clear, the staff balked at giving us copies of all the forms we signed! They relented after protest. 4) The car, which they had bought from a dealer in NY with 32 miles on it, only came with one key. When I asked for a second key, they gave me a business card from a local locksmith, who quoted me $300 for a duplicate key. 5) Three weeks after we paid for the car, Michaels still had not registered the car in our name in FL. I called to follow up and Michaels told me the dealer had 30 days by law, and they subsequently completed the registration and informed me when it was completed. Overall, we are happy with the car, yet the purchasing experience was a bit weird and uncomfortable. For us, it was 2.5 stars. More
by Michael
Employees Worked With
Frank Nakhleh
January 27, 2022
BUYER BEWARE. I went to the dealership looking to purchase a 2009 Cadillac CTS V. LET ME WARN YOU ALL. THEY HAVE TO RUN YOUR CREDIT AS PER THE FINANCE MANAGER BEFORE TEST DRIVES. WHY? "BECAUSE LOO purchase a 2009 Cadillac CTS V. LET ME WARN YOU ALL. THEY HAVE TO RUN YOUR CREDIT AS PER THE FINANCE MANAGER BEFORE TEST DRIVES. WHY? "BECAUSE LOOK AT THE CARS I HAVE LIKE THE HELLCATS, BMWS. Etc.... " WOW!! I'm in my 50s not a teenager. I was told its in showroom condition before getting there. NOPE!!! It's not. Scratches front and rear and a plastic welded crack dead center of the rear bumper. I have pics if I could post them. What I wanted to do was trade in my car and drive off as it has confirmed $10k equity to roll into the new car loan and drive off as the dealer is almost 2 hours away. The sales guy who was helping me seemed to be a pretty genuine good guy. The finance guy on the other hand, not so much. After running my credit and checking various banks, I get told they can't get the car financed and that it has nothing to do with me or my credit. It's the cars year even though the value is there. So now he offered me $25k for my car when I showed him others in writing offering $27k. He claims I would get it back in tax credits and it would be a wash. They also ADD $799 in dealer fees. You mean pure profit fee. Next he wanted me to give him an additional $10k making it 20k now, to bring it where the bank would finance the car. OK, Ill just pay cash I said several times. But where words can change things so drastically is finance manager proceeds to tell me he wants my trade-in now so he can make more money (his own words) after I told him I would sell it and get the full $10k in equity. He then got very upset when I declined and said I would pay cash. Well not anymore. NO SALE! Now claims its a misunderstanding. Then four days later I get a private message from the sales guy asking if I did sell my vehicle which I told him yes. Then he proceeded to tell me oh well we could've gave you $3400 more today. Sure. The car has been sitting on the for sale sites for almost 50 days and he's going to claim now he's got a buyer willing to pay a $5k premium over the price originally. Bahahaha. More
by NEWBRAMFAM2000
Employees Worked With
Isaac, Frank Nakhleh
January 27, 2021
Just bought my first car! Excellent service! Worked with my budget and didn’t play any games! Highly recommend to anybody whose trying to get a new vehicle. my budget and didn’t play any games! Highly recommend to anybody whose trying to get a new vehicle. More
by Jaiquanedge
Employees Worked With
Frank Nakhleh
October 14, 2020
Kristen was an awesome salesman he and Ken made my wife and I feel very important from the time we walked through the door. With no pressure they made our experience great. Highly recommended. and I feel very important from the time we walked through the door. With no pressure they made our experience great. Highly recommended. More
by Johnfox14
Employees Worked With
Ken M, Kristian Badillo
October 14, 2020
I bought a jeep from the dealership there everybody was great they were very accommodating and they gave me a great rate and I would recommend them to anybody who is looking for a used vehicle great they were very accommodating and they gave me a great rate and I would recommend them to anybody who is looking for a used vehicle More
by Shawkins4020
Employees Worked With
Kristian Badillo, Sidney Coton
