Michael's Subaru of Bellevue

I have never written a bad review, no matter how bad the service or experience was, but for this dealership I have made an exception. I am not the only one who has received a terrible experience, and if yo service or experience was, but for this dealership I have made an exception. I am not the only one who has received a terrible experience, and if you are looking for a Subaru, there are other dealerships in Seattle. While the sale was not a pleasant experience on its own, this review is in regards to the service that was provided, and after a month of trying to get this resolved, I was left with ignored calls and emails. I received a new 2023 Subaru 6 months ago from Michael's Subaru, in which I inquired about my first service/oil change, where my request was ignored by the Service Manager. I felt that getting this done at the dealership I purchased from was the right thing to do. I brought my car in with only 2000 miles on it, and was left with a car that was leaking oil. I ended up having to take my car to a mechanic to have it inspected and fixed. While getting a service as SIMPLE as an oil change was all that I needed, Michael's Subaru could not do this correctly, in which I had to pay to have my car serviced twice and my 6 month old car fixed. If you care about how your car runs, I would like to reiterate that there are other Subaru dealerships out there that may not lie to you and ignore your requests because they do not know how to handle it. Even after I found out that their service did not complete a simple oil change correctly, I did not want to write a bad review. After a month of my request to resolve the payment for an incorrect job, I find myself here with the worst customer experience I have ever had. PS - their worker stalled out in front of me while taking my car to the garage More

My husband was looking to replace his Rav4 with a new Rav4, and there were none available. I suggested that we go back to Michael's Subaru, and we did. We met DB, and told him exactly what we were look Rav4, and there were none available. I suggested that we go back to Michael's Subaru, and we did. We met DB, and told him exactly what we were looking for. He listened and understood. Our interaction with DB and finance was great. No pressure whatsoever. His follow up was great also. I would recommend all of my friends to reach out to DB when in need of a new car. More

The staff was awesome no pressure sales which is what the public wants. Management should be commended. Ryan,Matt, and Yeng were just fantastic to work with. Thanks so much the Ferguson’s. public wants. Management should be commended. Ryan,Matt, and Yeng were just fantastic to work with. Thanks so much the Ferguson’s. More

The salesman and entire purchasing experience was great. It was the guy in the finance department that was disappointing. We went in knowing we had excellent credit scores and asked to use our credit union It was the guy in the finance department that was disappointing. We went in knowing we had excellent credit scores and asked to use our credit union knowing they offered a great finance rate. The finance gentleman, Nelson Kwambai, told us that our credit score had nothing to do with getting a good interest rate. He signed us up with another credit union we had never heard of before with an interest rate 1.5% higher than what our credit union was offering. He told us our credit unions rates were higher than the bank he signed us up through. We are not first time car buyers, we are very aware of how credit score and financing work together. We called our bank immediately after leaving the dealership and had our car refinanced at a much lower rate than what was offered to us at Michael’s. We are aware that the salespeople get a “spiff” from using certain banks, but it’s unfortunate that one persons greed cost them our future business. We will never buy from this dealership again and we will make sure to warn others. More

Christian was so informative & efficient without any sales pressure. He made my buying experience actually enjoyable. Nelson was amazing as he explained all of the final financials. This will be my deal sales pressure. He made my buying experience actually enjoyable. Nelson was amazing as he explained all of the final financials. This will be my dealership for life. More

The oourtesy and friendliness of everyone working there, the comfort (and safe distancing) of waiting area, make getting the car serviced a painless experience. the comfort (and safe distancing) of waiting area, make getting the car serviced a painless experience. More

They were very patient and helpful. As a first time buyer, they helped me understand the entire process and adequately answered all my questions and concerns with the vehicle and with As a first time buyer, they helped me understand the entire process and adequately answered all my questions and concerns with the vehicle and with pricing. More

I worked with Hieu who was both efficient and competent. I am very satisfied with my overall experience. Kelly handled all the paperwork for me and he did a great job explaining everything. I highly recomm I am very satisfied with my overall experience. Kelly handled all the paperwork for me and he did a great job explaining everything. I highly recommend this dealership. More

I am very disappointed with this buying experience. The personal information I have provided to Sales Rep and Finance is correct. But when I received the documents about Subaru, I found out that my nam The personal information I have provided to Sales Rep and Finance is correct. But when I received the documents about Subaru, I found out that my name and email were wrong. I contacted the sales rep and asked him to make changes. But he said there was nothing he could do. I need to contact Subaru by myself. Your employees are not attentive. In the end it became my responsibility. I need to change the error information by myself. More

Isaac Malm provided detailed information on my 2020 Ascend. I've used this dealer for service for 10+ years. Ascend. I've used this dealer for service for 10+ years. More