Michael's Subaru of Bellevue

No pressure My wife and I went in expecting to be mobbed by the next sales rep "on deck". Instead, we were given a chance to look around a little bit and then as My wife and I went in expecting to be mobbed by the next sales rep "on deck". Instead, we were given a chance to look around a little bit and then ask for our sales rep Maddy. She was great to work with. She listened to our needs, took her time with us and helped us into the correct vehicle. At no time was there any pressure to buy a vehicle or make a decision. She wanted us to be happy and satisfied with our decision. The entire staff was very professional and comfortable to work with, and again, no pressure. I will be going with Michael's Subaru again, and especially with Maddy. More

Noel Anderman is they Guy you want to buy car He know Inside /Out about Subaru Before sale and AFTER SALE he know how to follow up I live in Dallas TX, working for BMW 10 yrs. Buying a car fo He know Inside /Out about Subaru Before sale and AFTER SALE he know how to follow up I live in Dallas TX, working for BMW 10 yrs. Buying a car for my parents Northwest state rains a lot AWD must have and resale is the best for Subaru. When we arrived car was ready for test drive for them and no haggles, It was easy. In / Out less than 90 min done deal. Thanks Noel. You are hire in my BMW DL anytime More

Bought a new Subaru Forester We just bought a Subaru Forester, Jason Takahashi was our sales manager. We knew what we wanted, having done the research and test drive beforehand. J We just bought a Subaru Forester, Jason Takahashi was our sales manager. We knew what we wanted, having done the research and test drive beforehand. Jason made the whole process easy, quick and accurate. He's easily available for questions and concerns. Highly recommended overall. More

No pressure I bought Forester from this dealership. Jason Takahashi, sales manager, gave me all the options without any pressure. I felt I was lucky to find him. I bought Forester from this dealership. Jason Takahashi, sales manager, gave me all the options without any pressure. I felt I was lucky to find him. Thank you! More

Painless. Haaken Andor is the man to see at the "new" Chaplins...now Michaels Subaru. Haaken was professional, personable and worked tirelessly to provide a ne Haaken Andor is the man to see at the "new" Chaplins...now Michaels Subaru. Haaken was professional, personable and worked tirelessly to provide a new car buying experience that was seamless and worry-free. I would recommend my friends and family to Michaels Subaru to see Haaken specifically. Thanks again Haaken! More

Great shuttle driver, poorly informed used car manager. Made repeated calls to this dealership and was informed the vehicle I had been searching for was for sale. After verifying with the sales manager of u Made repeated calls to this dealership and was informed the vehicle I had been searching for was for sale. After verifying with the sales manager of used cars that the vehicle I was looking for was there with the options I seeked I made the Trek after putting the deposit on the phone down on the vehicle to Bellevue. Imagine my surprise when the vehicle was not as described it was in great condition but didn't have any of the features I asked for particularly cruise control a must for me then the sales manager pretended to look for it like you didn't know where to find cruise control on a Ford Ranger pickup them make it for 20 years. Was very very disappointed for their sales tactics the only good thing about it I met a great guy driving the courtesy car to get me to the store his name is Don he's great! sales manager not so good. Fortunately Chaplin's is located to the best Toyota dealership in the entire Northwest Michael Toyota so I left Bellevue and a brand new Toyota Tacoma from Michael's Toyota and had the best experience of my life purchasing a vehicle. More

Excellent buying experience @ Chaplins Subaru from Jason Excellent buying experience from Jason. It was the most pleasant car buying experience I've ever had. At no time did I feel pressured or harassed. Ja Excellent buying experience from Jason. It was the most pleasant car buying experience I've ever had. At no time did I feel pressured or harassed. Jason has a high level of knowledge, customer service and professionalism. Will refer family and friends to Chaplins Subaru because of Jason Takahashi. More

I took my Subaru for service in Bellevue The worst experience I ever had in my life . They are not honest , they change a coil that I told I change it 6 moth ago. The motor still running bad The worst experience I ever had in my life . They are not honest , they change a coil that I told I change it 6 moth ago. The motor still running bad . I will not go back there ever. Thank you. Jean More

over looked a simple washer. it is convenient to have an 'express' service. although, mistakes can happen more frequently. an oil change from chaplin's left me with an oil leak a it is convenient to have an 'express' service. although, mistakes can happen more frequently. an oil change from chaplin's left me with an oil leak a few days later. not a huge puddle, but maybe a 4in square of some orangey-clearish liquid. unsure of why, i took my car to the nearest subaru dealership, at the time, where they were able to let me cut ahead of a few others who were waiting, to have my car looked at. what i had found out was that there were two washers around my car's oil drain plug and that was the cause of the leak. luckily not too much oil leaked out to cause abnormal engine wear. take the time to schedule an appt for your car and not take it to chaplin's. More

No confidence any service was actually done Purchased my Car from Chaplins almost two years ago. After having to email their GM about the poor customer service I received he asked me to come ba Purchased my Car from Chaplins almost two years ago. After having to email their GM about the poor customer service I received he asked me to come back in and I was helped by John Goodfellow who was fantastic. Today I took my car in to get serviced and can say that at this point I will not be returning for service or to purchase a new car. Scheduled 20,000 mile service on my car online. Got several messages by phone and email asking me to confirm my appointment. I confirmed, yet when I arrived still had to go through everything I wanted done with the guy. What was the point of scheduling my services then? Upon picking up my car I discovered that I had received the 7,500 mile service and not the 20,000 mile. I asked several times what was inspected and all they did was show me a sheet without the things they say they checked on it. When asked to point out the check box that said they checked my cabin air filter I was met with "Well, it's not on there but we always check it." Here are a few more issues I had. - Was given three prices when trying to pay. Guy kept telling her to take things off and that they did some stuff and not the other. - Part of the service was a tire rotation. I have never had my tires rotated. Service said they were fine and they didn't need to rotate them. (This seemed very odd to me) -Ultimately payed close to $100 to have my oil changed and my tires not rotated. On top of that I now have no confidence that anything was done to my car that I asked for and will have to take it somewhere else for service to make sure. Thanks for the $100 lesson Chaplins. More