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Michael's Subaru of Bellevue
Bellevue, WA
253 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 253 reviews
August 20, 2020
Michael's has friendly environment. That is most important to me. Making a good deal was quick and painless. I'm a repeat customer. First car purchases 20 years ago :) important to me. Making a good deal was quick and painless. I'm a repeat customer. First car purchases 20 years ago :) More
by PeteS
Employees Worked With
All
August 05, 2020
Good People Making Ethical, Respectful Sales Ben was straightforward and sincere. He gave off the feeling that he is genuinely putting customers first. Even when I'm clearly trying to bargain wit Ben was straightforward and sincere. He gave off the feeling that he is genuinely putting customers first. Even when I'm clearly trying to bargain with him, he did not act like he was dealing with someone who was bargaining, but someone he is trying hard to satisfy, eagerly rather than out of necessity. I don't meet sales reps like that often, and I wish that more are like him. He gets my A++. Connie was also quick, through, and precise. She give me all I needed to know, and made through the final signing process so cleanly. I'd been waiting awhile for my turn but when it was my time, time did fly by. More
by Mark
Employees Worked With
Ben, Connie
July 23, 2020
Another great shopping experience #4 The sales department worked together to make this an excellent experience. I went in with a specific list of the vehicle and the accessories I wanted. The sales department worked together to make this an excellent experience. I went in with a specific list of the vehicle and the accessories I wanted. There wasn't one on the lot and nothing which was close so... Tim Hunley went above and beyond to find my perfect car!! More
by Rebecca
Employees Worked With
Tim Hunley
June 25, 2020
Holden my Service Advisor, was amazing! Efficient and gave me the information needed for this service and my upcoming one. Awesome experience! Took extra precautions to adhere to the COVID-19 guidelines. gave me the information needed for this service and my upcoming one. Awesome experience! Took extra precautions to adhere to the COVID-19 guidelines. More
by jenniferalord7
Employees Worked With
Holden
March 07, 2020
My service included an oil and filter change. Everyone was personable and my appointment was on time! They gave me an estimate for how long it would take and they were finished earlier than expected. Too was personable and my appointment was on time! They gave me an estimate for how long it would take and they were finished earlier than expected. Too, I was not ambushed with extra service needs. Instead, when she reviewed what the technician had noted, it came across as being proactive and sincere and not as aggressive sale pitch. Much appreciated and a very nice change of pace. More
by blissvj
Employees Worked With
NA
March 07, 2020
Prompt and professional service. My service was completed sooner than estimated and there were no surprises. I believe Subaru service is best for a new Subaru vehicle and Michael's p My service was completed sooner than estimated and there were no surprises. I believe Subaru service is best for a new Subaru vehicle and Michael's provides a top quality experience. More
by John R
Employees Worked With
I don't remember.
February 12, 2020
Have bought two Subaru's In the last five months from Michael’s. No pressure and got the car so I want to cross track and Impreza sport. I would highly recommend as I was treated like VIP from the get go Michael’s. No pressure and got the car so I want to cross track and Impreza sport. I would highly recommend as I was treated like VIP from the get go. They take care of their customers. More
by Heather R
Employees Worked With
John, Kristin, Josh for the follow up intro.
February 12, 2020
I have never had an easier experience buying a car. Their website made it easy to find the car I wanted and everything from test drive through finance was so simple. The coffee and cookies aren’t bad either. website made it easy to find the car I wanted and everything from test drive through finance was so simple. The coffee and cookies aren’t bad either. More
by Toaf
Employees Worked With
John Frackenpohl
January 25, 2020
Purchased a Subaru Forester 2013. Came in fir 13 month service following the service guidelines instructed in. Took 2 months to get written assessment of engine damages and recommended repair; I wanted a service following the service guidelines instructed in. Took 2 months to get written assessment of engine damages and recommended repair; I wanted a written document outlining their assessment for 2nd opinion. Their recommendation was $8k initial cost to assess engine damages. In addition, an oil change. After 2 months, With their written report, I did get a 2nd opinion; I drove my car over to this 2nd mechanic. No pings, drove well. He explained to me that my 2013 Subaru Forster is high oil consumer, needs 3,000 mile oil change rather than 5-7.5k mile interval. He suggested a plan that hopefully will keep my car in optimal performance for many miles and years to come. Since that initial assessment, my car continues to drive well. I am very grateful to my 2nd opinion mechanic fir his time and thoughtfulness in taking the time to educate me as to the proper care of my vehicle. Thumbs down to Michael Subaru for the anguish, worry and poor customer service I experienced in these last two months. What a change from Michaels Toyota, such a stark contrast of my last 10 years of best service with my toyota. Hope Michaels Subaru gets their act together. Subaru has such a good reputation. More
by kd
Employees Worked With
Nick
December 03, 2018
Terrible service department This place is the absolute worst. We had our oil changed there a few months ago. When I went to change my oil myself, the bolt was torqued on there This place is the absolute worst. We had our oil changed there a few months ago. When I went to change my oil myself, the bolt was torqued on there so tight that it was impossible to get off. The bolt was stripped because it was on there so tight. I had to tow my vehicle to another dealership to have them get the bolt off and change my oil. Michael's Subaru refused to take any responsibility and had the audacity to use the excuse "that they do not know if they were the last one's to change the oil" in spite of us having a receipt pf their work and the fact that is was just a few months ago. This is not the 1st time they have damaged our vehicle when we brought it in for work. They refused to take responsibility then as well. This place has absolutely no consideration for their customers. I would highly recommend that you avoid this places at all cost! More
by jperlewitz
Employees Worked With
I don't know
