Michael's Subaru of Bellevue

From the time of our new car purchase through all the service visits, customer service has been awesome. service visits, customer service has been awesome. More

Service is generally great. Has one wrinkle with a recent service appt. Called to schedule 5 yr 60K mile service. I got a confirm that said 6000 mile service. I immediately r Has one wrinkle with a recent service appt. Called to schedule 5 yr 60K mile service. I got a confirm that said 6000 mile service. I immediately replied in the included link with the correction because I assumed it would make a difference in scheduling and asked for a confirmation. The morning of the appt. I realized no one had confirmed but too late. Went in and was told instead of being a couple of hours that I could wait for, it would be all day. My service rep told me that no one looks at those messages but he was able to get me a loaner, which still meant two trips instead of one, both at rush hour. Having a communication method that goes to a black hole is worse than no method at all. If it's not used, it should be shut down. I would have called and sorted it out in advance if I had known the online communication was worthless. More

They always try to accommodate you, especially when it is an emergency! Staff do friendly! an emergency! Staff do friendly! More

This dealership would not honor my maintenance plan that was bought from a dealer in Oregon one state down. They caused me a huge deal of stress that I can’t believe would happen at a Subaru dealer. Service was bought from a dealer in Oregon one state down. They caused me a huge deal of stress that I can’t believe would happen at a Subaru dealer. Service was sub par and not helpful More

They were very understanding with someone who is new to getting a car, they do try shoving things down your throat, which is usual for deal ships, but they are kind about it and are always willing to get y getting a car, they do try shoving things down your throat, which is usual for deal ships, but they are kind about it and are always willing to get you a better offer/deal! More

Great service specialists. Very easy to schedule appointments. Love that you can follow the progress of your service. Very easy to schedule appointments. Love that you can follow the progress of your service. More

Wonderful service for an anxious person new to this area. Had the correct battery and was able to help me immediately. Comfortable waiting room for me and my service dog! Had the correct battery and was able to help me immediately. Comfortable waiting room for me and my service dog! More

Kevin in Service was very helpful when we had our 2017 Subaru Outback towed to get the transmission checked. He kept in touch as the check was done. We had scheduled an oil change for the next week so he Subaru Outback towed to get the transmission checked. He kept in touch as the check was done. We had scheduled an oil change for the next week so he went ahead had had the oil change done early while the car was there. That was much more convenient for us. More

We had a great visit. Were able to communicate easily prior to the visit to make our experience there to lease a car quick and painless. Were able to communicate easily prior to the visit to make our experience there to lease a car quick and painless. More

Ali has always been wonderful. Professional and courteous. Services and the waiting room are wonderful. Thank you so much. Professional and courteous. Services and the waiting room are wonderful. Thank you so much. More