Michael's Subaru of Bellevue

I have never had an easier experience buying a car. Their website made it easy to find the car I wanted and everything from test drive through finance was so simple. The coffee and cookies aren’t bad either. website made it easy to find the car I wanted and everything from test drive through finance was so simple. The coffee and cookies aren’t bad either. More

Purchased a Subaru Forester 2013. Came in fir 13 month service following the service guidelines instructed in. Took 2 months to get written assessment of engine damages and recommended repair; I wanted a service following the service guidelines instructed in. Took 2 months to get written assessment of engine damages and recommended repair; I wanted a written document outlining their assessment for 2nd opinion. Their recommendation was $8k initial cost to assess engine damages. In addition, an oil change. After 2 months, With their written report, I did get a 2nd opinion; I drove my car over to this 2nd mechanic. No pings, drove well. He explained to me that my 2013 Subaru Forster is high oil consumer, needs 3,000 mile oil change rather than 5-7.5k mile interval. He suggested a plan that hopefully will keep my car in optimal performance for many miles and years to come. Since that initial assessment, my car continues to drive well. I am very grateful to my 2nd opinion mechanic fir his time and thoughtfulness in taking the time to educate me as to the proper care of my vehicle. Thumbs down to Michael Subaru for the anguish, worry and poor customer service I experienced in these last two months. What a change from Michaels Toyota, such a stark contrast of my last 10 years of best service with my toyota. Hope Michaels Subaru gets their act together. Subaru has such a good reputation. More

Terrible service department This place is the absolute worst. We had our oil changed there a few months ago. When I went to change my oil myself, the bolt was torqued on there This place is the absolute worst. We had our oil changed there a few months ago. When I went to change my oil myself, the bolt was torqued on there so tight that it was impossible to get off. The bolt was stripped because it was on there so tight. I had to tow my vehicle to another dealership to have them get the bolt off and change my oil. Michael's Subaru refused to take any responsibility and had the audacity to use the excuse "that they do not know if they were the last one's to change the oil" in spite of us having a receipt pf their work and the fact that is was just a few months ago. This is not the 1st time they have damaged our vehicle when we brought it in for work. They refused to take responsibility then as well. This place has absolutely no consideration for their customers. I would highly recommend that you avoid this places at all cost! More

No pressure My wife and I went in expecting to be mobbed by the next sales rep "on deck". Instead, we were given a chance to look around a little bit and then as My wife and I went in expecting to be mobbed by the next sales rep "on deck". Instead, we were given a chance to look around a little bit and then ask for our sales rep Maddy. She was great to work with. She listened to our needs, took her time with us and helped us into the correct vehicle. At no time was there any pressure to buy a vehicle or make a decision. She wanted us to be happy and satisfied with our decision. The entire staff was very professional and comfortable to work with, and again, no pressure. I will be going with Michael's Subaru again, and especially with Maddy. More

Noel Anderman is they Guy you want to buy car He know Inside /Out about Subaru Before sale and AFTER SALE he know how to follow up I live in Dallas TX, working for BMW 10 yrs. Buying a car fo He know Inside /Out about Subaru Before sale and AFTER SALE he know how to follow up I live in Dallas TX, working for BMW 10 yrs. Buying a car for my parents Northwest state rains a lot AWD must have and resale is the best for Subaru. When we arrived car was ready for test drive for them and no haggles, It was easy. In / Out less than 90 min done deal. Thanks Noel. You are hire in my BMW DL anytime More

Bought a new Subaru Forester We just bought a Subaru Forester, Jason Takahashi was our sales manager. We knew what we wanted, having done the research and test drive beforehand. J We just bought a Subaru Forester, Jason Takahashi was our sales manager. We knew what we wanted, having done the research and test drive beforehand. Jason made the whole process easy, quick and accurate. He's easily available for questions and concerns. Highly recommended overall. More

No pressure I bought Forester from this dealership. Jason Takahashi, sales manager, gave me all the options without any pressure. I felt I was lucky to find him. I bought Forester from this dealership. Jason Takahashi, sales manager, gave me all the options without any pressure. I felt I was lucky to find him. Thank you! More

Painless. Haaken Andor is the man to see at the "new" Chaplins...now Michaels Subaru. Haaken was professional, personable and worked tirelessly to provide a ne Haaken Andor is the man to see at the "new" Chaplins...now Michaels Subaru. Haaken was professional, personable and worked tirelessly to provide a new car buying experience that was seamless and worry-free. I would recommend my friends and family to Michaels Subaru to see Haaken specifically. Thanks again Haaken! More

Great shuttle driver, poorly informed used car manager. Made repeated calls to this dealership and was informed the vehicle I had been searching for was for sale. After verifying with the sales manager of u Made repeated calls to this dealership and was informed the vehicle I had been searching for was for sale. After verifying with the sales manager of used cars that the vehicle I was looking for was there with the options I seeked I made the Trek after putting the deposit on the phone down on the vehicle to Bellevue. Imagine my surprise when the vehicle was not as described it was in great condition but didn't have any of the features I asked for particularly cruise control a must for me then the sales manager pretended to look for it like you didn't know where to find cruise control on a Ford Ranger pickup them make it for 20 years. Was very very disappointed for their sales tactics the only good thing about it I met a great guy driving the courtesy car to get me to the store his name is Don he's great! sales manager not so good. Fortunately Chaplin's is located to the best Toyota dealership in the entire Northwest Michael Toyota so I left Bellevue and a brand new Toyota Tacoma from Michael's Toyota and had the best experience of my life purchasing a vehicle. More

Excellent buying experience @ Chaplins Subaru from Jason Excellent buying experience from Jason. It was the most pleasant car buying experience I've ever had. At no time did I feel pressured or harassed. Ja Excellent buying experience from Jason. It was the most pleasant car buying experience I've ever had. At no time did I feel pressured or harassed. Jason has a high level of knowledge, customer service and professionalism. Will refer family and friends to Chaplins Subaru because of Jason Takahashi. More