Michael's Subaru of Bellevue

After finding out that Subaru was redesigning the WRX, I was super sad I wasn’t able to get the 2021 model. Matt had amazing customer service and contacted me the day the ordering opened for the 2022 model. was super sad I wasn’t able to get the 2021 model. Matt had amazing customer service and contacted me the day the ordering opened for the 2022 model. Within a few hours, I was able to order and secure my new vehicle. I found out later that all the 2022 models sold out within the month. While I was waiting for my car to be delivered Matt and Hieu answered every question I had in a timely and friendly manner. I was so impressed by the customer service they both provided. Upon picking up my car, Hieu was incredibly friendly and helpful and made sure the process was smooth and easy. I didn’t love my experience in financing as I felt I walked away with unanswered questions, however my experience with Hieu and Matt was overwhelming positive. I would absolutely recommend this dealership! More

My experience with Subaru started with deep disappointment but was quickly corrected by a customer service-oriented team at Michael’s Subaru of Bellevue. No need to name names but my initial ex disappointment but was quickly corrected by a customer service-oriented team at Michael’s Subaru of Bellevue. No need to name names but my initial experience at Renton Subaru was very sub-par and downright disheartening. I waited 3 months for my vehicle to be delivered only to be told I couldn’t use my own USAA financing just prior to vehicle arrival. This was after selling my own car to make space for a decent down. A Couple of weeks prior to my sitting down with Renton Subaru to finalize financing, I had called a few Subaru dealerships and spoke with a few sales reps in doing my diligence. After hearing I couldn’t use my own financing and with my experience going downhill quickly, I called Michael’s Bellevue Subaru and spoke with sales rep Kai. I explained the situation to Kai who listened carefully, apologized for the experience I encountered and invited me over to his Bellevue office to discuss ordering a new vehicle. I went straight to Bellevue Subaru where we went through my previous order, insured that I had what I wanted in my new order and proceeded with placing it. I could sense that Kai was very busy but didn’t miss a beat in taking care of me through the whole process. Also, not having a vehicle mark-up allowed me to get a few additional items for our family car which was huge for us. One thing that I requested of Kai was to be in communication with me throughout the process due to the previous experience. Kai went above in beyond with timely updates and fielding my questions quickly as they came up. The sales experience I had with Kai and Bellevue Subaru was phenomenal and I look forward to continued relationship for many years to come. Please send my kudos and my utmost appreciation to Kai as you should be proud to have him representing your team/Subaru! Please also extend my thanks to Jake Elliot in finance. I appreciated his knowledgeable, direct, and thorough support through the final sales steps. You have a heck of a team there! More

Appreciate Gabby’s great communication and help with fixing up the laundry list of issues that needed service on my Ascent. Also appreciate how Gabby and team went the extra mile to find me a place at t fixing up the laundry list of issues that needed service on my Ascent. Also appreciate how Gabby and team went the extra mile to find me a place at the bldg Nextdoor to take a work call from, the Lyft rides, and the persistence in trying to reproduce one of the issues. Michael’s Subaru better experience than many of the luxury car dealerships. More

Dishonest, Stated I needed a new transmission for $11,000, then changed it to a Torque Converter for $3000, then added fluid and charged me double (charged $31 but should of been $16/quart). Turned $11,000, then changed it to a Torque Converter for $3000, then added fluid and charged me double (charged $31 but should of been $16/quart). Turned out the transmission was fine once fluid was filled. Failed to call me when promised, and didn't tell the truth. HORRIBLE EXPERIENCE. More

I purchased a Crosstrek at Michael's Subaru of Bellevue. Quinton helped me. I rate Quinton at 5 and/or the highest rating you can give. He was informed about the product he was selling. He was very help Quinton helped me. I rate Quinton at 5 and/or the highest rating you can give. He was informed about the product he was selling. He was very helpful, too. I also rate the dealership at 5 and/or the highest rating you can give. Every staff member that I interacted with was courtesy, friendly, and very accommadating. Thank you! LOVE MY SUBARU CROSSTREK. Debra Wichterman More

A service consultant immediately checked me in and explained necessary tasks they would perform. He requested free rides for drop-off and pickup. No waiting in line at all. Great Services explained necessary tasks they would perform. He requested free rides for drop-off and pickup. No waiting in line at all. Great Services More

Hieu was super easy to work with. Not pushy at all, and provided excellent information about the options available and how the process would work. While I was waiting for my car to ar Not pushy at all, and provided excellent information about the options available and how the process would work. While I was waiting for my car to arrive, he kept me up to date on the order status and expected delivery date. I will definitely come back to this dealership specifically next time I am buying a Subaru. More

John Goodfellow made my experience seamless and painless. Thanks to John and Jake for providing excellent customer service. Thanks to John and Jake for providing excellent customer service. More

My wife and I went in to look at purchasing a new or used Subaru. We were helped by a young gentleman, Whitacker Ponti. He was extremely knowledgeable in all the different vehicles and features, current mark Subaru. We were helped by a young gentleman, Whitacker Ponti. He was extremely knowledgeable in all the different vehicles and features, current market conditions, etc. He was also very personable and transparent, the way it should be. We did not end up buying a vehicle that day, so Whitacker kept tabs on a few other vehicles online and would call/message me whenever there were updates. It was very refreshing experience given what car shopping often feels like, and I would summarize it as ALL AROUND EXCEPTIONAL SERVICE. My wife and I ended up finding a vehicle (different make) at another dealership, so we did not purchase through Michael's Subaru unfortunately. But I would absolutely go back, and would highly recommend this place, and Whitacker specifically, to anyone shopping for a vehicle in the Seattle/Bellevue area. More

Isaac was so very helpful in getting our car in as soon as they could, arranging for a ride home and back, and repairs were done the same day. We appreciate Michael's Subaru meeting our needs in keeping o as they could, arranging for a ride home and back, and repairs were done the same day. We appreciate Michael's Subaru meeting our needs in keeping our car in good repair. More