Michael's Subaru of Bellevue

We probably walked in to Michael's Subaru on one of the busiest days of the year for this dealership; on a Sunday, no less. But we were there with the purpose of purchasing a new '25 Outback, and trade busiest days of the year for this dealership; on a Sunday, no less. But we were there with the purpose of purchasing a new '25 Outback, and trade in our '16 Honda Fit. I knew they had exactly the trim and color I wanted in their inventory, so we were determined. From the moment we walked in, we met Shantel Williams, who became our sales rep and ushered us through the whole process of finding our new Outback, do the trade in, bit of negotiating, accessories... etc. We also had our pup with us, who was trooper through the long evening at Michael's, and everyone was great with him. While being super attentive and friendly, Shantel made sure that the process was really easy for us, and was clear on every step of the way. With how busy the place way, she made sure that we were attended to, giving us updates on how things were going as we went along the process. It helped too that we had no plans, and nowhere else to go except home when we completed the purchase. Our finance agent Chris was also extremely helpful in driving the deal home, and ensuring that we were happy with our decisions. All in all, the customer service at Michael's is second to none for buying a new Subaru. Sure, it's their job, but you do get the impression that everyone that works there believes in the brand, what it means, and that they're all really into these cars. Again a big shout out to Shantel and Chris for being great with us, and making a big purchase like this one an awesome experience. We love driving our new Outback! More

Michael's Subaru service team is exceptional - my last two appointments, Abby has been awesome. No matter who I work with, they are always pleasant and efficient. I wait at the dealership for my regular s two appointments, Abby has been awesome. No matter who I work with, they are always pleasant and efficient. I wait at the dealership for my regular service and it is always completed within an hour unless something unexpected is necessary - and when it is, the technicians let me know quickly and provide an update on the time estimate. More

Outstanding customer service. Service staff keep you informed the whole way through. Everyone is considerate, friendly, skilled, and knowledgeable. I always feel in good hands. Th Service staff keep you informed the whole way through. Everyone is considerate, friendly, skilled, and knowledgeable. I always feel in good hands. Thank you! More

Waiting for a part to complete the service visit. Not to happy my Subaru which is about 6 moths new needs a part. Service personnel were good but still disappointed about the need to replace a pa Not to happy my Subaru which is about 6 moths new needs a part. Service personnel were good but still disappointed about the need to replace a part on a brand new car. More

Excellent experience! Quinton was professional, friendly, and knowledgeable. He made the experience of buying a new car a fast and easy one. At no point did I ever feel li Quinton was professional, friendly, and knowledgeable. He made the experience of buying a new car a fast and easy one. At no point did I ever feel like they were trying to take advantage or sell me something just to make a sale. I highly recommend this location and I'll definitely be back the next time I need a new vehicle. More

Always taken care of my service needs quickly. Recent visit was to replace an unexpected burned out headlight Recent visit was to replace an unexpected burned out headlight More

I have been going to Michael's Subaru for a few years now and it is and will be the only place to take my vehicle. Customer service is outstanding! Kudos to Holden and Isiah!! and it is and will be the only place to take my vehicle. Customer service is outstanding! Kudos to Holden and Isiah!! More

An easy and quick service the communication was very good throughout the visit through the phone messaging throughout the visit through the phone messaging More

My service rep Holden is fantastic. He’s been great at answering my questions, explaining what’s going on with my car and working with my schedule to get my outback taken care of. I lov He’s been great at answering my questions, explaining what’s going on with my car and working with my schedule to get my outback taken care of. I love working with him and trust that he’ll get the right things done to keep my vehicle safe and reliable. More

Assistant Service Manager, Mr. Marcello Orlando made the visit perfect he is a True Professional. Represents why we will be back as loyal Customers! Mark Glass Marcello Orlando made the visit perfect he is a True Professional. Represents why we will be back as loyal Customers! Mark Glass More