Michael Stead Cadillac

A Very Pleasant Service Experience A very nice young man greeted me and asked if I had a service appointment. He escorted me to David Johns, who immediately checked me in. The service w A very nice young man greeted me and asked if I had a service appointment. He escorted me to David Johns, who immediately checked me in. The service work was completed in the time promised and I was able to use a discount coupon I received in the mail. The same young man came over when I was getting into my CTS Coupe to leave, and said he loved my car…it is really unique and I’ve kept it like new. All in all, a very pleasant service experience. More

Superb professional service Your salesman, Ferman, made my visit and purchase the most comfortable and enjoyable experience I have ever had in the past at other dealerships. I m Your salesman, Ferman, made my visit and purchase the most comfortable and enjoyable experience I have ever had in the past at other dealerships. I might add that in the past i’ve received excellent service from David Johns in your service dept. More

Very nice dealership The dealership is very nice and the staff is very attentive. The waiting areas are clean and the service department is excellent. David the service ad The dealership is very nice and the staff is very attentive. The waiting areas are clean and the service department is excellent. David the service adviser is the best! More

Great service dept Dave is excellent in the service dept. we have had Mercedes, Chevrolet, and Other GM vehicles, Cadillac by far give the best customer service when it Dave is excellent in the service dept. we have had Mercedes, Chevrolet, and Other GM vehicles, Cadillac by far give the best customer service when it come to serving your vehicle. More

Excellent service from start to finish! They get you in and out as fast as they can!! Even an awesome car wash!, Love, love, love this dealership! Been a customer for 7 years and will co They get you in and out as fast as they can!! Even an awesome car wash!, Love, love, love this dealership! Been a customer for 7 years and will continue supporting this group of professionals. More

Very Professional organization. From beginning to the end, it was a joy to deal with them. They kept me informed every step of the way and finished on time and they organization. From beginning to the end, it was a joy to deal with them. They kept me informed every step of the way and finished on time and they even followed up with a very professional phone call after the service to make sure all went ok. Fantastic! More

quick and efficient service We love our local Walnut Creek Cadi dealer. Services are great and dealing with new purchases easy. Our family has also shopped there and recommends We love our local Walnut Creek Cadi dealer. Services are great and dealing with new purchases easy. Our family has also shopped there and recommends it too. More

Excellent care of my vehicle and me I have had excellent customer service from all members of the Michael Stead team since I purchased my XT5 in October 2018. There were a few issu I have had excellent customer service from all members of the Michael Stead team since I purchased my XT5 in October 2018. There were a few issues which were quickly resolved/fixed so far (my most recent visit is still a bit of a mystery since of course my brakes wouldn't freeze up while there). I do not live near the dealership so an Uber is provided both ways which has been very helpful. I love getting my vehicle back clean and repaired which always makes me smile. I do recommend this dealership! More

Professional Service Larry was thorough, efficient, friendly, and professional. Kept me advised about the progress of my car while I waited for my car to be serviced. Larry was thorough, efficient, friendly, and professional. Kept me advised about the progress of my car while I waited for my car to be serviced. More

POLITE CONSIDERATE AND PROFESSIONAL BUT I NEVER GOT MY QUOTE TO PURCHASE AN EXTENDED WARRANTY. I REQUESTED A QUOTE ON THE 8TH OF AUGUST AND IT IS NOW THE 17TH AND AS OF THIS DATEI I ST BUT I NEVER GOT MY QUOTE TO PURCHASE AN EXTENDED WARRANTY. I REQUESTED A QUOTE ON THE 8TH OF AUGUST AND IT IS NOW THE 17TH AND AS OF THIS DATEI I STILL HAVE NOT GOT ONE. HOW MANY TIMES DO I HAVE TO ASK? I STILL WOULD LIKE ONE. BUT LETS SEE HOW MUCH LONGER IT WILL BE BEFORE I AM CONTACTED WITH A QUOTE. More