Michael Kia

Go elsewhere! My husband and I were given different prices multiple times and had come to an agreement on deal with all fees included. When we sat to sign paperwork My husband and I were given different prices multiple times and had come to an agreement on deal with all fees included. When we sat to sign paperwork- prices had changed dramatically and not only was it not what we agreed on, they ADDED FEES ON TOP OF THE INCLUDED FEES AND THEN TOLD US THAT THEY COULD NOT SELL US THE CAR FOR THE AGREED UPON PRICE! Salesman was friendly but business office people are dishonest. We walked. After two full days (9 hours total) of sitting at the dealership and discussing prices- they failed us. Waste of time and energy- shop elsewhere! More

Unprofessional Last week my brother-in-law and I went shopping for a new 2016 Kia Soul. I presently own two Kias. A 2011 Soul and a 2013 Sportage, I am quite fami Last week my brother-in-law and I went shopping for a new 2016 Kia Soul. I presently own two Kias. A 2011 Soul and a 2013 Sportage, I am quite familiar with Kia products. I purchase a new vehicle every couple of years and interface with many dealerships. When we arrived we were greeted by salesperson Windell Hinkson. I asked Windell several questions and he randomly pulled answers out of the sky. Most of the answers were incorrect. I already knew most of the answers. If you don't know the answers, don't xxxxxxxx the new car buyer. Kindly tell him you will research the question and find the true answer. Windell needs training... Windell then asked my brother-in-law to rate his own credit score. It's none of a salesman's business especially when he was originally paying cash. He purchased a kia the next day which Michael got from another dealer. The price was substantially less. " Thank you internet." The savings was never passed on. The window sticker on this vehicle was lost, Wonder why? They paid $179.00 for window etching but it was never etched. Check the numbers (price) before you buy. Mistakes seem to happen in their favor. Again, I own two kias and none of them were bought there. More

great service as always great and understandable service thank you. Amanda and Jillian are always helpful and very friendly, they explain things very well and they as always great and understandable service thank you. Amanda and Jillian are always helpful and very friendly, they explain things very well and they are great on the phone. thank you. More

Great Sales and Service experience I bought a car around mid of last year. I recognized the service was better than most dealerships i had been too and made a mental note to give back. I bought a car around mid of last year. I recognized the service was better than most dealerships i had been too and made a mental note to give back. Better late than never. They have been good to me. Apart from the guy who pushed me too much to sign up because I had asked for a discount to signup right away because they had to make the July numbers. Cassidy was genuinely nice and patient with me. Answered the questions and was honest. I got a good offer and the car has been great. I went to them for regular services multiple times after that and experience has been good. They keep the appointment, are fast and explain everything to you before taking any decisions. More

Awsome! Needed a car. Got a car. No xx just good communication! Deondre and Cory were great along with the loan signing guy? name? Thank you and I'll be Needed a car. Got a car. No xx just good communication! Deondre and Cory were great along with the loan signing guy? name? Thank you and I'll be back!!!!!!~ More

Unproffesional scammers Ripped me off by a few grand, and their staff were very unprofessional. One even accused me of being a criminal. Avoid this place at all costs. Ripped me off by a few grand, and their staff were very unprofessional. One even accused me of being a criminal. Avoid this place at all costs. More

New Car Great Salesman, he did a wonderful job of explaining everything in the new car. He was very knowledgeable and I would and have recommended him to man Great Salesman, he did a wonderful job of explaining everything in the new car. He was very knowledgeable and I would and have recommended him to many of my associates and friends. He is an asset to Michael Kia More

takingadvatage My daughter left money on a Soul and was told she could pick it up Saturday morning ,she's young and has great credit . I went there with her that mor My daughter left money on a Soul and was told she could pick it up Saturday morning ,she's young and has great credit . I went there with her that morning and got the run around with the Sales Manager Todd I think he thought we were two very dumb people . The sales guy Jose was great I feel he lost a sale because of the manager . He lied and we tried to get her money back he told me he was the highest manager at the dealership and ripped the paperwork out of my hand and tried to muscle my daughter in the car ,I wasn't having any of that he told us that she had to go to the dealership with her card to refund her deposit , he said the money would go right back in her account . She went in and they took her card and refunded the money but didn't say it was going to take 5 to 7 days . I called and talked to a lady Sandra and she gave me the General manager I spoke with him for a long time he let me vent and told he told me he was sorry it got to that point , was wasn't this guy there Friday so we didn't have to deal.with that guy Todd we might of bought a car and Jose would of got a sale . Plus I thought Todd was the highest manager at that dealership !!!!! Dave gave me the head manager Michael and he and the GM helped my daughter out and we really do appreciate that . If you go there avoid Todd in anyway you can . Sorry Jose More