Michael Bates Chevrolet

Dont buy here. The finance manager was rude and demeaning. Credit was approved yet the finance manager wouldn't accept my moms proof of income because he wanted that current date on the award lette demeaning. Credit was approved yet the finance manager wouldn't accept my moms proof of income because he wanted that current date on the award letters. He said the YEARLY VA and social security award letters were not valid because they didnt have that current date on them. I explained that he also had bank statements to prove where the income comes from with direct deposit in his hand. He stated my dads name being on the statement with my moms name means it could be my dads income and laughed when I told him my dad had renently passed. Can't believe he is in management. He is an arrogant person. Never buy from this place. My mom went to Taylor Ford and leased a new SUV with the same documents with no issue. More

Absolutely great customer service! Kelly helped me get the vehicle I want at the price I want! Definitely would recommend friends and family to talk to Kelly! the vehicle I want at the price I want! Definitely would recommend friends and family to talk to Kelly! More

Everything was great. I plan on returning for my next lease. Especially for the team there. I also received a gas card with my lease lease. Especially for the team there. I also received a gas card with my lease More

Went to Bates for some collision repair on my pick up. Read reviews mostly positive. Pulled into garage sat in truck for a short period and nobody approached me. Decided to get out and sit in a chair agai Read reviews mostly positive. Pulled into garage sat in truck for a short period and nobody approached me. Decided to get out and sit in a chair against the wall. Seen 2 employees seated at desk and one standing. Was never greeted or even acknowledged. Sat for 25 min. Finally a women came out from the inside and asked if I've been helped. Told her no. asked what i came in for and I told her for some body work. She said she would get the bodyshop manager to help me.....waited a short period and she came back out and said he was with a customer. Finally another 10 min later he came out. Never introduced himself but did give me an estimate. Would have liked to give Michael Bates some business but this experience totally discourages me from going to this dealership for any purpose. Went to Moran...HUGE difference! Moran is currently fixing my truck. More

Horrible service! Had an oil change done today and the girl asked me for my phone number so I gave her my cell phone. She asked me if I was going to wait and I said yes I would be in the waiting room. 2 girl asked me for my phone number so I gave her my cell phone. She asked me if I was going to wait and I said yes I would be in the waiting room. 2 HOURS LATER I walked back to the service dept and asked why it was taking so long. She said she called me. I showed her my cell and I had no calls from her. Turned out she called my house! That phone number was somewhere in her records of me since I lease a car from them. No one came to the waiting room to get me even though they did that for other customers. Not only did I tell her I would be waiting there but she also walked through the waiting room at one point and saw me sitting there!! At at no time they did they even say they were sorry!! Very poor customer service. More

Car sat for 2 days only to be told nothing was wrong! Really? I explained the noise I was was hearing in the front end comes from driving it, not sitting for 2 days. So they drive it around the parking l Really? I explained the noise I was was hearing in the front end comes from driving it, not sitting for 2 days. So they drive it around the parking lot. They still didn't hear the noise. $180 later car not fixed, car sat in their garage for 2 days, AND I heard the noise the whole drive home. UNBELIEVABLE! Won't be going back! More

Very expensive service Newer car wouldn't run. Received call with quote from service dept. Presented with a bill $75 higher than what I was quoted, when I returned to pick u Newer car wouldn't run. Received call with quote from service dept. Presented with a bill $75 higher than what I was quoted, when I returned to pick up vehicle. The service dept. did not tell me they were giving a partial quote, not including labor and tax. Depressing that customers are treated this way. More

Randy is and has always been outstanding! My father has also bought numerous vehicles from him. He is definitely an asset for the your dealership! also bought numerous vehicles from him. He is definitely an asset for the your dealership! More

Thank you for correcting the problem the vehicle had for several months. Went to another dealership and car sat for 10 days and was never looked at several months. Went to another dealership and car sat for 10 days and was never looked at More

Enjoyable experience. The employees are friendly but professional. I have never been to this dealership before but will definitely recommend this car dealer to others. professional. I have never been to this dealership before but will definitely recommend this car dealer to others. More