Miami Lakes Automall - Chevrolet Kia Dodge Chrysler Jeep Ram Mitsubishi - Service Center

it was pleasant and fast, good service, I'll be back soon, i might need to do the services for car over 50,000 miles but is too expendiven and fast, good service, I'll be back soon, i might need to do the services for car over 50,000 miles but is too expendiven More

My 2015 Silverado I purchased a new Silverado High Country at this dealership. When I picked it up I noticed a scratch on the center console and another on the steering I purchased a new Silverado High Country at this dealership. When I picked it up I noticed a scratch on the center console and another on the steering wheel airbag cover. They gave me an I owe you paper and said they would call me once everything came in. Months past, still no word. I decided to go in and speak with a service manager and that's when I met Diango. Diango apologized for what had happen, and promised to take care of it, and boy did he! Within 2 days everything was in, he called me and told me to come in today and he would personally make sure everything got done as it should. Within 2 1/2 hours he had the parts replaced, my oil changed, my truck washed and pointed out a foggy fog lights that I hadn't noticed and told me it had been ordered and would call me as soon as he had it. Now that is excellent customer service. I am very happy with my experience. THANK YOU DIANGO! More

Not GOOD!!! The wait was way too long. My car wasn't finished in the promised time. When I was told it was being worked on,it was still parked in the lot just sit The wait was way too long. My car wasn't finished in the promised time. When I was told it was being worked on,it was still parked in the lot just sitting. It was ONLY after I complained,they took it in for the work to be done.???????? More

AC check up with Recall on Vehicle Service employee was very helpful and friendly the only problem was the recall item was not able to be fix at this time but will be back to this deale Service employee was very helpful and friendly the only problem was the recall item was not able to be fix at this time but will be back to this dealer. More

Car sat for two weeks untouched until we decided to take it My vehicle was brought to this service center three times after they failed to fix one issue which ultimately left me stranded on the road each time. My vehicle was brought to this service center three times after they failed to fix one issue which ultimately left me stranded on the road each time. That was 8 months ago, it was brought there again 3 weeks ago and last Monday I was asked to authorize the expense of tearing down my engine to diagnose a camshaft error code and engine light. They assured us it was in process several times when we even managed to get in touch. Greg apparently avoids returning phone calls as much as he avoids working. Today when we called to check in we were told the vehicle hasn't even been touched. For two weeks my car had sat there and for two weeks I've been lied to daily. It's bad enough that my vehicle has been at this dealership for over 6 weeks in the year that I've owned it, but add this most recent issue and I've opened a claim with the FTC and BBB. Worst customer service experience I've ever had. More

Making things right. I can always feel confident that repairs were done correctly and that I will not have to go back again. Cost were explained before they were done. I can always feel confident that repairs were done correctly and that I will not have to go back again. Cost were explained before they were done. More

Oil Change The company advertise express oil change, took 2 hours for an oil change and I was very disappointed I didn't receive my courtesy vehicle inspection The company advertise express oil change, took 2 hours for an oil change and I was very disappointed I didn't receive my courtesy vehicle inspection print out, I was told they didn't have any paper. More

Just An Oil Change Super Fast Service thanks guys I will be in again fir my oil changes on the Malibu 2015. Very friendly atmosphere well knowledge of the issue Super Fast Service thanks guys I will be in again fir my oil changes on the Malibu 2015. Very friendly atmosphere well knowledge of the issue More

Quick and easy. I received an email about a free 21 point service check. Since I was going on a trip I scheduled it for the day before I was leaving. I was scheduled, I received an email about a free 21 point service check. Since I was going on a trip I scheduled it for the day before I was leaving. I was scheduled, came to the service department and was done in a half hour with a washed and vacuumed car. More

There are much better choices other than Miami Lakes Auto Ma Service department treats you terrible, like you are bothering them. Dirty. Worst customer service experience ever. Service Manager John Wood gives yo Service department treats you terrible, like you are bothering them. Dirty. Worst customer service experience ever. Service Manager John Wood gives you a look like he wants to fight you when toy explain issues to him. Cannot believe that management allows this bully-like person to represent them. Will never buy another car from there. Will recommend that everyone stays clear of thee. Chrysler should seek more professiomal managers and should focus more on customer service. It is no wonder why Americans are leaving the big 3 and going to BMW, Audi, etc. More