Miami Lakes Automall - Chevrolet Kia Dodge Chrysler Jeep Ram Mitsubishi

The professional, and at the same time familiar way one is treated as soon as arrived in the Dealership , with no pressure to sale you a car, buy looking in your eyes and explaining the different options f is treated as soon as arrived in the Dealership , with no pressure to sale you a car, buy looking in your eyes and explaining the different options for buying your desired car, makes you feel comfortable all the way through. More

Excelente atención del personal, desde que entré fueron muy amables y supieron ayudarme desde el principio! muy amables y supieron ayudarme desde el principio! More

DO NOT buy a vehicle from this dealer. I purchased a 2024 Kia K5 GT Line in December for my daughter, a replacement to a Kia she totaled in an accident. A few days after we left my daugh I purchased a 2024 Kia K5 GT Line in December for my daughter, a replacement to a Kia she totaled in an accident. A few days after we left my daughter noticed tire pressure was low so put air in. This went on for a couple weeks before she told me. I looked and didn't see any nails but took to a Goodyear dealer by my house. They took off the tire inspected and said they found no nails and maybe the bead was broken, and also replaced the stem valve. The tire was still losing air. So I took to back to the dealer. They stated the tire was defective. I asked them to replace under the tire warranty, they refused and said I needed to pay for a new tire. Even though they claimed the tire was defective. I reached out to the General manager and the sales manager, ZERO response, no return calls, no answer to emails nothing. This is a dealer that once the paperwork is signed you are on your own. They couldn't care any longer. I looked up the tire warranty (as they never included it in the new car) and it stated if defective the dealer will work with Pirelli to correct it. Not this dealer. They flat our refused and told me I needed to contact the tire manufacturer. Which I did, and guess what? ZERO response from them too. I ended up at Tire King and was out $250 for a new tire. SO I repeat STAY AWAY FROM MIAMI LAKEA AUTO MALL. They do not stand behind your purchase. More

Very good service and excellent sale personal this is my 4th jeep in the Miami lakes dealer 4th jeep in the Miami lakes dealer More

Outstanding customer service . Very attentive , they made sure to tackle all my needs and take care of me in the best way possible. Very attentive , they made sure to tackle all my needs and take care of me in the best way possible. More

Excelente trato, el vendedor Javier me ayudó mucho en mi compra y estuvo muy al tanto de lo que yo quería. Estoy segura que seré una clienta de uds para toda la vida. compra y estuvo muy al tanto de lo que yo quería. Estoy segura que seré una clienta de uds para toda la vida. More

Sales team: Sales team was OK. The sales person worked with us to get the car that best fit our needs. Leased a Kia. Downsides: I felt they were not very thorough on looking for The sales person worked with us to get the car that best fit our needs. Leased a Kia. Downsides: I felt they were not very thorough on looking for good offers when negotiating the pricing. Also, there was a LOT of waiting around. I was in the dealership for almost 7 hours (including everything). Finance team: My experience with the Finance Department was a bit unsettling. They kept all the paperwork inside a folder not visible to me, and when I asked to see it, the person got defensive. They also wanted me to sign everything very quickly and they got a little frustrated if I wanted to read what I was signing. There were 3 additional services (total amount more than 1000 dollars) that they added to my contract, and the contract clearly stated were OPTIONAL. When I said I didn't want them, the finance guy told me they were mandatory, and that if I didn't want them he couldn't sell me the car. He also said that the contract was an old version and they were going to update it, and that's why it stated those were optional. Everywhere in the paperwork it said these services were OPTIONAL, so the whole thing was kind of unsettling. The next day I got a call from customer service, and I explained the situation. The lady explained that 2 of those services were in fact mandatory (even though the contract states they are optional), and the third one was in fact optional and told me I could go and talk to the Finance Manager to sort it out. It is very unsettling that the contract states (more than once) that these services are OPTIONAL, and the dealership is telling me they are mandatory. This makes them looks dishonest and I would not feel comfortable making business with them again. They should either fix their contract or tell the truth to the customer. (the sales person name does not appear in the selection menu so I had to pick someone else) More

Nice salespeople, but mistakes create major problems for this buyer. Miami Lakes Kia sent in the wrong VIN number for my new Telluride. I have spent hours on the phone with Florida DMV, my insurance compa this buyer. Miami Lakes Kia sent in the wrong VIN number for my new Telluride. I have spent hours on the phone with Florida DMV, my insurance company, Miami Lakes Kia, and NSD Appearance Protection. The LoJack was eventually activated almost three weeks after purchase. I am still attempting to obtain the NSD coverage that I involuntarily purchased for $599.00 (plus sales tax). I have purchased many new vehicles from established dealers but have never seen this ineptitude or lack of an apologetic demeanor. I would advise to steer clear of this particular dealership. More

They have bad attention, they always promise you something and they never fulfill for making the sale, they deceive you. The managers have little word and the cars don't show them when it comes to s something and they never fulfill for making the sale, they deceive you. The managers have little word and the cars don't show them when it comes to selling you More

Less than 24 hours after leasing a Kia I wanted to stop that deal and lease a more expensive Jeep. There was zero cooperation between Kia or Jeep and all refused to help or make this happen. I was even wil that deal and lease a more expensive Jeep. There was zero cooperation between Kia or Jeep and all refused to help or make this happen. I was even willing to lose my entire payment I had made. More