Miami Lakes Automall - Chevrolet Kia Dodge Chrysler Jeep Ram Mitsubishi

Let me start off by saying I’ve had a lot of good and bad experience with dealerships but this one’s gotta be the worst. To start off I stopped by the Miami Lakes Chevrolet dealership yesterday to see if the experience with dealerships but this one’s gotta be the worst. To start off I stopped by the Miami Lakes Chevrolet dealership yesterday to see if they had a 2024 White Traverse Z71 available and my salesman (Ramon Rodriguez) stated that they had one available and that the vehicle was in transit and set to arrive today. So I touched base with my salesman (Ramon Rodriguez) today and he stated that the vehicle had arrived and was available. So I told my salesman (Ramon Rodriguez) that I would be leaving West Palm Beach at 1p to purchase the vehicle. So after my 2 hour drive I arrive at the Miami Lakes Chevrolet dealership where my salesman (Ramon Rodriguez) said that the vehicle was currently being purchased by someone else. The level of inconsideration and disrespect from not only the salesman but the worthless general manager (Lazaro Velez) were on another level. Stay far away from this dealership they have no respect or consideration for their customers. More

The dealership personnel treated me with respect everyone was very friendly from the insurance personnel to the warranty personnel. was very friendly from the insurance personnel to the warranty personnel. More

You can't go to this place. Specifically with the Manager of Mitsubishi. This man makes fun of people. When I bought my car, it was missing the piece that covers the rear sea Specifically with the Manager of Mitsubishi. This man makes fun of people. When I bought my car, it was missing the piece that covers the rear seat mechanism. This man promised to deliver the piece to us in a week. It's been a month since the purchase and every week when my husband goes it's always a different story to not deliver the piece. I hope no one else thinks to trust people like this. More

I bought a car from a months ago and it was very cool experience mostly papers was virtual Easy to read and easy to sign, on my experience, I encountered with Alberto Leyva and help me throughout this p experience mostly papers was virtual Easy to read and easy to sign, on my experience, I encountered with Alberto Leyva and help me throughout this process, it was really wonderful and because of Alberto I had a very positive experience and wonderful relationship. More

Didn’t keep the same professionalism and great service after purchasing the car service was terrible trying to speak to someone regarding issues after purchasing the car service was terrible trying to speak to someone regarding issues More

We did a GREAT deal. I really recommend this dealer to make a good business. I really recommend this dealer to make a good business. More

Do not use this dealership! On 4/25 after doing a credit application over the phone with Adrian Amauris Quinones, I arrived to test drive a vehicle and finish paperwork. The veh On 4/25 after doing a credit application over the phone with Adrian Amauris Quinones, I arrived to test drive a vehicle and finish paperwork. The vehicle had a dead battery, ok no problem. Let’s look for another vehicle. After I look at at least another 8 vehicles and found what I thought was the perfect one, we returned to the office to complete paperwork. Adrian asked that I went ahead and paid my deposit and insured the vehicle to speed up the process. He stated while I insured the vehicle he would bring it around so I could test drive it. Lo and behold at the very end of the deal, Adrian tells me “the service tech took the keys home with him, I’ll have to drive it you you” mind you I live 3 hours away. I immediately said cancel the deal, how could I possible finish paper work on a vehicle I never get to test drive??? Well they stated they reversed everything except somehow they refused to return my money after Adrian said it would be instantly refunded. We are going on almost a month now, everybody drops my phone calls. And in the state of Florida it is the law that insurance cannot be cancelled less than 60 days of commencement, I asked for a letter stating I never got the vehicle and they refused to send that as well. So now I am insuring a vehicle I never got to drive or buy and I am out thousands of dollars that this dealership has pocketed. PLEASE BEWARE AND TAKE YOUR BUSINESS ELSEWHERE More

The part for my vehicle is still unavailable. When asked about the status of the part the answer is always backordered. No one could also figure out the issue with MitsubishiConnect feature. I'm When asked about the status of the part the answer is always backordered. No one could also figure out the issue with MitsubishiConnect feature. I'm paying for a feature which can't be fixed to use. Not recommedning family or friends to shop at this location. More