Miami Lakes Automall - Chevrolet Kia Dodge Chrysler Jeep Ram Mitsubishi

Do not use this dealership! On 4/25 after doing a credit application over the phone with Adrian Amauris Quinones, I arrived to test drive a vehicle and finish paperwork. The veh On 4/25 after doing a credit application over the phone with Adrian Amauris Quinones, I arrived to test drive a vehicle and finish paperwork. The vehicle had a dead battery, ok no problem. Let’s look for another vehicle. After I look at at least another 8 vehicles and found what I thought was the perfect one, we returned to the office to complete paperwork. Adrian asked that I went ahead and paid my deposit and insured the vehicle to speed up the process. He stated while I insured the vehicle he would bring it around so I could test drive it. Lo and behold at the very end of the deal, Adrian tells me “the service tech took the keys home with him, I’ll have to drive it you you” mind you I live 3 hours away. I immediately said cancel the deal, how could I possible finish paper work on a vehicle I never get to test drive??? Well they stated they reversed everything except somehow they refused to return my money after Adrian said it would be instantly refunded. We are going on almost a month now, everybody drops my phone calls. And in the state of Florida it is the law that insurance cannot be cancelled less than 60 days of commencement, I asked for a letter stating I never got the vehicle and they refused to send that as well. So now I am insuring a vehicle I never got to drive or buy and I am out thousands of dollars that this dealership has pocketed. PLEASE BEWARE AND TAKE YOUR BUSINESS ELSEWHERE More

The part for my vehicle is still unavailable. When asked about the status of the part the answer is always backordered. No one could also figure out the issue with MitsubishiConnect feature. I'm When asked about the status of the part the answer is always backordered. No one could also figure out the issue with MitsubishiConnect feature. I'm paying for a feature which can't be fixed to use. Not recommedning family or friends to shop at this location. More

Excelente servicio y profesionalismo de parte Kevin vigniero y Robert mattos Altamente recomendado por muestra familia vigniero y Robert mattos Altamente recomendado por muestra familia More

Our visit to this Dealer was very unpleasant. My opinion on this matter is that the directives of this Dealership and/or Dealer should give more training to the people who work beyond how they sh My opinion on this matter is that the directives of this Dealership and/or Dealer should give more training to the people who work beyond how they should express themselves or speak to us as customers and I am not talking about the salesman Ethan because this man was very friendly and very calm when giving us all this information. I am referring to the person who was behind the counter called: Financier, this man was very poorly educated when my husband and I went to ask for information about the numbers and financing, we were really very surprised by that Bad attitude and rude way of talking to customers. I do want to tell you that this type of behavior does not leave a good impression or a good image for your dealer. How unfortunate this visit was for us today, apart from the fact that we were accompanied by our 16-year-old daughter who left this place scared. I wish you and your work team good luck and I hope that you can take action on this behavior with your finance team. More

Very quick to meet my needs. The sales person was very friendly and courteous, helpful The sales person was very friendly and courteous, helpful More

Johnathan is a great service advisor! 10/10 and I wouldn’t trust anyone else with my service needs. 10/10 and I wouldn’t trust anyone else with my service needs. More

Very unprofessional sold me a car that was not maintenance don’t come to this dealer they lie and sell messed up cars maintenance don’t come to this dealer they lie and sell messed up cars More

This dealer went to extremes in the extra payments on top of the payments related to the price of the car and taxes. However, the seller was very patient and trying to help me. of the payments related to the price of the car and taxes. However, the seller was very patient and trying to help me. More

quick , patient, and tries to get best offer to benefit your situation but more importantly willing to help out customers having great service your situation but more importantly willing to help out customers having great service More

This was the easiest dealership I have worked with. Alejandro was efficient but also made sure that everything was covered at the best price in town. I recommended anyone to go see Miami Lakes Automall Alejandro was efficient but also made sure that everything was covered at the best price in town. I recommended anyone to go see Miami Lakes Automall More