Miami Lakes Automall - Chevrolet Kia Dodge Chrysler Jeep Ram Mitsubishi

Service was speedy and high quality. Speaking with Eddie made me feel at ease with everything that was going to be happening with my car. He was so knowledgeable about the services being performed. We will made me feel at ease with everything that was going to be happening with my car. He was so knowledgeable about the services being performed. We will be buying a new vehicle within the next few years and will most defiantly return to Miami Lakes Automall for our purchase. More

I came in for some routine maintenance and I met Brian Stahl. Brian is bright, personable and friendly with an in depth knowledge of all things about automobiles. I felt at ease going over his explainatio Stahl. Brian is bright, personable and friendly with an in depth knowledge of all things about automobiles. I felt at ease going over his explaination of what was needed to keep my car in top condition. I felt confident that he had recommended what was strictly necessary. And my final bill came in well under his quote. Thanks, Brian. More

After a horrible customer service experience at Kendall Kia, I spoke with an internet rep at Miami Lakes Auto mall re: a Kia Optima Turbo. Dalina Prieto replied to my email as follows : - I understand Kia, I spoke with an internet rep at Miami Lakes Auto mall re: a Kia Optima Turbo. Dalina Prieto replied to my email as follows : - I understand you had a bad experience at the other dealer and I really do not want you to go through that again. Just to explain how fast they are being sold, Wednesday we had 9 of the turbo edition, but Now we have only 1. I don't want you to think I am giving you the run around but, I was speaking to Our Kia specialist (FRANK) and he let me know that we can definitely let you test drive the one available. I believe it is silver... When do you think you can come by and test drive? - I arranged for the next evening at 7pm where I was introduced to Frank as the Sales Manager. I arrived to speak with Frank (Martinez), reviewed numbers (which were still high) and asked to test drive the turbo Optima they said was still available in the email. He then had a salesman take me outside who tried to have me test drive a non-turbo model. I told him my email mentioned the TURBO model, and he informed me they had none in stock for the past 4 days (!!!!). I spoke with the Kia specialist (Frank) who had nothing to say, put his hands up in an 'I dont know what to tell you' fashion and basically told me the inventory numbers may have been off when Danila mentioned to me there was one in stock. Funny, she mentioned in the email above that she had spoken with him specifically about 1 being available.. and 'we can definitely let you test drive the (silver) one available' I am sure for car servicing, this location may be great - but as far as sales go, they over-promised and under-delivered just like Kendall Kia, only this time I wasted my gas in a trip to Miami Lakes for no car. Frank Martinez did not even bother to inform the internet rep who referred me to him, who contacted me via email a few days later to ask how things went. Coming from an industry where customer service and communication is key, this said ALOT about the location and their way of handling potential business. PS - The positive in all this was that out of frustration, I went the wrong direction home, and ended up at Potamkin Hyundai, who really turned me on to the new Sonata. Less than a week later, I was in a brand new 2011 Hyundai Sonata Limited Turbo model. Service began from the time I stepped onto the dealership and Hyundai continues to contact me to ensure the satisfaction of their vehicle as well as service. More

Mr. Mena was extremely professional and knowledgeable, courteous and friendly. He explained thoroughly what service the car needed and offer various possibilities. We appreciate greatly his patience and courteous and friendly. He explained thoroughly what service the car needed and offer various possibilities. We appreciate greatly his patience and demonstrated how you can perform a great great job as a service representative. Ana Lilia Rodriguez (MANAGUS@COMCAST.NET) (954) 593 0134 900 Colony Point Circle #120 Pembroke Pines Fl, 3306 More

The reason I have given Mr. Sommers, Johnny in Service and the Dealership as a whole, a 5 is due to the fact that both Mr. Sommers and Johnny made this an incredibly wonderful service experience. I was t and the Dealership as a whole, a 5 is due to the fact that both Mr. Sommers and Johnny made this an incredibly wonderful service experience. I was treated with total professionalism, and utmost service. I would definitely recommend this dealership to my family as well as all of my friends. The quality of the service was exceptional. The waiting time was exceptionally minimal. I will continue servicing my car at this location as I believe that I cannot receive better service anywhere else. I RECOMMEND THIS DEALERSHIP, MR. SOMMERS AND JOHNNY 200% TO EVERYONE. WHAT A TEAM EFFORT!!!!! YOU GUYS WERE THE BEST! THANK YOU FOR MAKING THIS SUCH A WONDERFUL EXPERIENCE FOR ME. SINCERELY, MAIDA C. BRIDGES 786-337-5795 More

I've been dealing with this dealership since 2005, and I am very satisfied. Coming here eases my mind because I know I will receive the type of service, as a customer, I deserve and desire. Everyone is he am very satisfied. Coming here eases my mind because I know I will receive the type of service, as a customer, I deserve and desire. Everyone is helpful and friendly. I wouldn't think of going anywhere else. Brian Stahl was most helpful and informed me quickly of my warranty issues. To deal with him again would be a pleasure. More

A SLAUGHTERHOUSE!! maybe Service is good but the new car sales department is an atrocity. After getting snared in the charming telephone team's spider's web; we were subjected to every 1970's-style hustle a sales department is an atrocity. After getting snared in the charming telephone team's spider's web; we were subjected to every 1970's-style hustle and scam. Avoid at all costs!!! Never a worst experience; during one the the grizzled salesman's many stall tactics we literally snuck away and sped off the lot -narrowly escaping a truly traumatic experience. More

As always we are happy with the service provided at Miami Lakes Service Department and this is because of Mr. Luis Cue. We have known Mr. Luis Cue as our service advisor for many years. Upon arrival, Mr. C Lakes Service Department and this is because of Mr. Luis Cue. We have known Mr. Luis Cue as our service advisor for many years. Upon arrival, Mr. Cue greets his customers like if they were family. He is very knowledgeable and when he is not sure of something he will find out. Your dealership can rest assure that Mr. Luis Cue keeps the fort in the service department. I am also very happy with the Cashier Department. I can never remember her name, but I sure can remember her beautiful smile at all times no matter what time of the day it is, she is willing to help out. She has long red hair and has been with this dealership for a very long time as well! Congrats on how to conserve good employees, I just hope you can acknowledge them accordingly. My personal quote is "You can not give me service, then I can not give you business!" We always receive service with Mr. Luis Cue and with our wonderful long red hair cashier! More

I Have been coming to this delaer for several years and have never had a complaint, the service has been always good and the guys from customer service friendly and courteuos. The last time I went I was se have never had a complaint, the service has been always good and the guys from customer service friendly and courteuos. The last time I went I was serviced immediatelly. I got an oil change, also my car was washed. I will keep coming back. More

The information that Mr. Diango gave me was very informative and helpful. He gave me an approximate time frame and kept me informed with the progress of my vehicle. His was attentive and very friend informative and helpful. He gave me an approximate time frame and kept me informed with the progress of my vehicle. His was attentive and very friendly. He made sure I was gonna have transportation home. More