Miami Lakes Automall - Chevrolet Kia Dodge Chrysler Jeep Ram Mitsubishi | Page 307

Liars and Crooks I went there with wife and three small kids for my first car purchase, which was Kia Soul+, got there around 7:30PM, saw the car I liked and decided t I went there with wife and three small kids for my first car purchase, which was Kia Soul+, got there around 7:30PM, saw the car I liked and decided to buy. My trade-in was worth $3200 on KBB at its condition, they priced it as $1000, gave me 5.85% on a loan. My payment was going to be $400. Going back and forth verbally with finance manager, i got nowhere and was going to walk away when he said that he can reduce my payments. In new paper my trade-in was priced at $1500 and percentage was dropped to 5.35%. I signed and made a big mistake. It was too late(11:30PM), we were tired, hungry, frozen, etc., and just wanted to go home. They used every possible tactic on us, long delays, freezing cold AC, confusing terminology, lack of any snacks. "Sorry, but there is no popcorn left" is not acceptable when I'm making $20,000 purchase and have 3 hungry children under the age of 5 with me. There is no excuse, SHAME ON YOU! Next morning I realized that finance manager added extended warranty to my price(it was around $1400). SURPRISE! Also, the sticker price was around $19,000, however there was also some package that costs $1,950(something close to two grand). It was NOT service package, but some sort of membership club that was completely useless for me and my family. I ended up paying $21,000 (tax excluded) for $19,000 car. I am stuck with $370 a month now. THESE TWO EXPENSIVE PACKAGES WERE NEVER BROUGHT UP OR DISCUSSED DURING THE PROCESS OF PURCHASE. I went back and made some noise. Sales manager (Raul) said that the finance manager worked last day yesterday and he is not available and got someone else. New finance manager rewrote agreement excluding extended warranty, but did not remove "membership club". I told him that it was never discussed, bogus and completely useless to me, Raul said that it was not negotiable at this point because I bought a car already and there is nothing he can do at this point. “This car is yours now”, he said. I was given a $50 card that could be spent only at this dealership on accessories or other car stuff, also sales rep (Thomas) said that “the first oil change is free, its on us”. So few months later when I went to change oil for the first time the service advisor told me that he needs the $50 card in order for me to have free oil change. Another lie. This business is rated as C- and now I know why. It is not accredited by BBB and has unresolved complains. It is true because I experienced poor approach and lack of care by management, although the sales guy was OK. A day later I called KIA headquarters and told them what happened. They sent me $50 gift card and told me that I should be expecting a call from Miami Lakes Automall to see if they can fix the situation. NO ONE CALLED ME, and no voicemail received (giving the benefit of a doubt that someone called and it went directly to voicemail) Had I been better informed I would've walked away from such "great deal". Please, do your research first and go somewhere else for your car purchase, because you can find a better deal than Miami Lakes Automall offers you. My opinion is that they do not deserve your business. These individuals only want to charge you the top dollar possible and don't care about establishing long term relationship with their customers More

Easy and fast Jorge Lago was very friendly. He did not force me to buy a different car, he help me get the car I wanted and for a great price too, five stars overal Jorge Lago was very friendly. He did not force me to buy a different car, he help me get the car I wanted and for a great price too, five stars overall. THANKS JORGE and everyone at Miami Lakes Auto Mall KIA. More

Wiley is the best! Wiley helped us find exactly what we were looking for, and was very efficient. Car buying can be a very stressful experience, but Wiley made it a ver Wiley helped us find exactly what we were looking for, and was very efficient. Car buying can be a very stressful experience, but Wiley made it a very smooth process. More

Very Good The saler person (Mr. PIchardo) was very cooperative and understanding, so kind, a lot of patience, well managed and friendly. I would recommend him The saler person (Mr. PIchardo) was very cooperative and understanding, so kind, a lot of patience, well managed and friendly. I would recommend him to my friends and families. More

Great experience Overall great service and great dealership. Prices are also reasonable. Oscar Pichardo is a great salesman. I strongly recommend you ask for him next Overall great service and great dealership. Prices are also reasonable. Oscar Pichardo is a great salesman. I strongly recommend you ask for him next time you visit!! More

Thanks for your service It was good visiting this dealership and buying my new grand Cherokee. very good how you handle everything in the process. everyone was very frendly It was good visiting this dealership and buying my new grand Cherokee. very good how you handle everything in the process. everyone was very frendly and the attention given to my son and my wife was very much appreciated. Thank you very muich More

Sales Overall the dealership is fantastic and well worth the trip. George was terrible as a sales associate and I would never use him again. He was very unp Overall the dealership is fantastic and well worth the trip. George was terrible as a sales associate and I would never use him again. He was very unprofessional and not helpful at all. He was sloppy and lazy. I would go to another sales associate any time but I would never use George again. More

Worst dealership ever!!!!! I recently purchased a 2009 Chevy Malibu from Miami Lakes Auto Mall. Less than two hours after signing the contracts I discovered that the auto unlock I recently purchased a 2009 Chevy Malibu from Miami Lakes Auto Mall. Less than two hours after signing the contracts I discovered that the auto unlock did not function properly. I drove back to the dealership only to be told that I purchased the car "as is". they had to have know of the issue prior to my making the purchase. Long story short never buy from this dealership. More

100% satisfied Great experience! I even generate a good relationship with them! They are very friendly and helpful people. I bought 3 cars and will keep on buying th Great experience! I even generate a good relationship with them! They are very friendly and helpful people. I bought 3 cars and will keep on buying them! Thanks! More

Great! The staff made the process easy and answered all my questions . They were very polite and lovely ! Great experience! I left with a Kia that I'm very m The staff made the process easy and answered all my questions . They were very polite and lovely ! Great experience! I left with a Kia that I'm very much in love with. More