Miami Lakes Automall - Chevrolet Kia Dodge Chrysler Jeep Ram Mitsubishi

Quicker than usual sales experience I was pleasantly surprised and relieved that the sales process was much quicker and streamlined than I expected. Many years ago, during a new auto pur I was pleasantly surprised and relieved that the sales process was much quicker and streamlined than I expected. Many years ago, during a new auto purchase, it was 10 PM, an hour after that dealer (not Miami Lakes Automall) closed and I was still there waiting on paperwork. Mind you, I had been there since 9 AM. So, I was prepared for another similar lengthy and exhausting experience. Thankfully, this time I was out of the dealer in just two hours. Kudos to Luis Fernandez and the rest of the team at the Kia showroom for being quick and efficient, as well as taking into consideration my budget and negotiating fairly. More

Kia Optima Salesman Luis Aroche was very nice and helped us with everything. His manager, Jesus, was also very nice with all the extras he through in. Lastly, ou Salesman Luis Aroche was very nice and helped us with everything. His manager, Jesus, was also very nice with all the extras he through in. Lastly, our final dealings were with the finance person who was also amazing. More

Miami lakes automall oscar is absolutely wonderful! He did everything for me fast which is what I needed! We were able to close the deal within hours. I recommend him stro oscar is absolutely wonderful! He did everything for me fast which is what I needed! We were able to close the deal within hours. I recommend him strongly! More

New Vehicle Purchase I custom ordered a 2015 Jeep Wrangler. When I first went in to order, the manager told me that orders were not available to be placed and that they co I custom ordered a 2015 Jeep Wrangler. When I first went in to order, the manager told me that orders were not available to be placed and that they could only help me with the cars on the lot. Only when I told them that I would just go to another dealer to place my order did they budge and let me come in and place an order. The sales manager's knowledge of the product was not what I would expect (I was basically teaching them). While waiting for the vehicle to be built and delivered I never received any communication from the dealer informing me of a status or eta and basically had to fend for myself to get the information. Once the vehicle was delivered, it sat on the lot for three days and I was not notified. I ended up having to call and notify them that I new my car had been delivered and wanted to pick it up. When picking up the car, they didn't begin washing it until all the paperwork was done and this resulted I me having to wait around for another 30-40 minutes for no reason. Also, there were some scratches on the hood (brand new car only 4 miles on the odometer) but my salesman did point these out and promised that they would fix it and they did two days later. They also gave me the car with less than 1/4 of a tank of gas and only when I pointed this out did they fill it up. I must say my salesman Hans Avalos was great and very friendly and we worked out a great deal on the price but the dealership as a whole left me wanting more in terms of organization. I would buy from them again and would recommend them but you must stay on top of things because they won't. Update: So after the original review, I was contacted by my salesman who sincerely apologized on his behalf as well as the dealer's. He took the time to listen to all of my concerns and promised they would be addressed by both himself and and the dealership as a whole. I feel that he was very sincere throughout our entire conversation and believe that he will provide excellent service to anyone who comes to buy from him. I have no doubt that he and the dealership will do everything in their power to right any wrongs that may have taken place throughout my car buying experience. I already have proof of this as they immediately fixed the scratch on my hood and took the time to call me after I posted a review (which I thought was fair, factual and positive) to discuss any concerns I had no matter how small. And make no mistake most of my concerns were very minor to me but it seems the dealership took them all very serious. My biggest concern was several scratches on my hood and fender which they fixed immediately and Im sure those scratches were from shipping and not the dealer's fault (still who wants a new car with "fixes" right? Lol). As I said in my original post, I would not hesitate to recommend this dealership to anyone (and I have recommended it plenty already) and I have never dealt with a more honest and trasnparent car salesman. I think it is because of him that I feel so comfortable with going back because he was always honest and never tried shady gimmicks other sales people have tried in the past. Ultimately I am very satisfied with my purchase and will look to this dealer and salesman for my future purchases. More

My Wife's First Car!!! Wow! Everyone should come here! Only here! In my 32 years I've had surgeries more pleasant than my experiences at car dealerships until now. For Wow! Everyone should come here! Only here! In my 32 years I've had surgeries more pleasant than my experiences at car dealerships until now. For what it's worth, I really wanted to just buy a used car we could afford in full with cash, but what kind of a man wouldn't at least try to get his wife what she wants. Upon arrival, Dennis Kistman was friendly and welcoming. He showed us the features of the car and took us on a test drive that felt like a field trip. As opposed to the blood xxxxxxx monsters, liars, and cheaters I had encountered in the past, Dennis was forthcoming with information, supportive in negotiating a fair price, and a real pleasure to deal with during such a special time. We were off to the Finance Manager, Carlos Hernandez. Still in shock that I really only had to deal with the necessary two gentleman as opposed to what always seemed to be everybody on the payroll, we proceed. He was patient, helpful, and considerate. Homerun, touchdown, KO in the first round...I offer my strongest recommendation to any and all in the market to value your own time and energy and just come here and ask for them. More

Great !!!! Good Job in giving what I was asking on my new purchase. I will miss my Fully Loaded Journey but I am very happy with my new Cherokee Limited. Good Job in giving what I was asking on my new purchase. I will miss my Fully Loaded Journey but I am very happy with my new Cherokee Limited. More

Great Experience Not certain on exactly what vehicle I wanted to purchase or lease; I decided to walk into Miami Lakes Automall -Dodge because of the large selection o Not certain on exactly what vehicle I wanted to purchase or lease; I decided to walk into Miami Lakes Automall -Dodge because of the large selection of vehicles they have available. I had much interest and questions on the Jeep Wrangler or the Dodge Durango. Once I was there I was approached by maybe the best Sales Consultant ever Mr. Wiley Wright. He was incredibly polite, extremely knowledgeable (he knows all the vehicles on the lot very well) and most importantly NOT pushy. He helped guide me to which vehicle would fit best with my requirements and the amenities I was looking for in a new car. He walked me through from the Test Drive to the Financial Office. I was highly impressed...you just don't find great, honest and caring customer service like that anymore. I would recommend Miami Lakes Automall and Mr. Wiley Wright to anyone interested in purchasing or leasing a new vehicle. More

Service Great fast and reliable service I was in and out in lest than 45 min. Waiting was clean and neat and when my car was done, noticed it was washed! Great fast and reliable service I was in and out in lest than 45 min. Waiting was clean and neat and when my car was done, noticed it was washed! More

great they were awesome it did not take me long to feel comfortable and know that they were really trying to help me get the right car and price they were awesome it did not take me long to feel comfortable and know that they were really trying to help me get the right car and price More

Excellent Deal I walked out with a brand new Kia Rio, and mind you my credit isn't all that great. Everyone went out of their way to find the best deal for me. I am I walked out with a brand new Kia Rio, and mind you my credit isn't all that great. Everyone went out of their way to find the best deal for me. I am very happy and I look forward to working with them again when it's time to change my car. More