Miami Lakes Automall - Chevrolet Kia Dodge Chrysler Jeep Ram Mitsubishi

Car sat for two weeks untouched until we decided to take it My vehicle was brought to this service center three times after they failed to fix one issue which ultimately left me stranded on the road each time. My vehicle was brought to this service center three times after they failed to fix one issue which ultimately left me stranded on the road each time. That was 8 months ago, it was brought there again 3 weeks ago and last Monday I was asked to authorize the expense of tearing down my engine to diagnose a camshaft error code and engine light. They assured us it was in process several times when we even managed to get in touch. Greg apparently avoids returning phone calls as much as he avoids working. Today when we called to check in we were told the vehicle hasn't even been touched. For two weeks my car had sat there and for two weeks I've been lied to daily. It's bad enough that my vehicle has been at this dealership for over 6 weeks in the year that I've owned it, but add this most recent issue and I've opened a claim with the FTC and BBB. Worst customer service experience I've ever had. More

Excellent i am giving this rating to this dealer, because I was treated very professionally, my buying experience was very nice and personal. Norka Santana answ i am giving this rating to this dealer, because I was treated very professionally, my buying experience was very nice and personal. Norka Santana answered all our questions and was very helpful with all our inquiries More

Willys Wheeler! This is the second time I lease a car from Miami Lakes Automall and I could not be happier. The team that helped me (Javier, Raul and Chris) went out This is the second time I lease a car from Miami Lakes Automall and I could not be happier. The team that helped me (Javier, Raul and Chris) went out of their way to help me find a car that I love, at the best price. Even though the store is super busy they make the process quick and easy, so you can get to the fun part - driving off in your new car! More

Great salesperson! Paul Henriquez was fantastic! Great service and super deal on new car. Very friendly staff. New car is fantastic. Go check them out, I would recommen Paul Henriquez was fantastic! Great service and super deal on new car. Very friendly staff. New car is fantastic. Go check them out, I would recommend these guys. More

Great Experience! My salesman Luis Hernandez was very patient and helpful, & the rest of the staff was great especially Victor! They worked very diligently to get me t My salesman Luis Hernandez was very patient and helpful, & the rest of the staff was great especially Victor! They worked very diligently to get me the best possible deal, considering I was going to purchase a used car. Instead, I walked out with a brand new car! More

Making things right. I can always feel confident that repairs were done correctly and that I will not have to go back again. Cost were explained before they were done. I can always feel confident that repairs were done correctly and that I will not have to go back again. Cost were explained before they were done. More

Great experience!!!! We had a really good experience... didn't think it would be possible but thanks to Irving (Sales), the manager and Jose (Finance) we left driving the We had a really good experience... didn't think it would be possible but thanks to Irving (Sales), the manager and Jose (Finance) we left driving the car we wanted. They all were really helpful even though we got there at almost close time on Sunday... thank you!!! More

Bad experience I went in with the intention of buying , but I had no problem with leasing if I got a decent deal. I was quoted a price for my trade (verbally) but I went in with the intention of buying , but I had no problem with leasing if I got a decent deal. I was quoted a price for my trade (verbally) but they wanted me to lease it, then the price of the trade was $2000.00 less than what they wrote on the contract I missed that, since I was signing more papers than if I had bought a house. The end result all they said "I am sorry" by the sales manager (Greg Muir) even though the salesman knew that he had said that the trade was worth $3000.00 They also play with the numbers in their favor to make the contract that you need a lawyer to understand it. This was a leasing contract, since buying it, you had to finance with them at whatever rate, in order to get any rebates. Will never set foot on this dealership again. More

Lack of Compassion and Watch out for the Liars Stay Away from this place, I was interested in a vehicle and was reached by the receptionist in used cars, after speaking with her to make arrangement Stay Away from this place, I was interested in a vehicle and was reached by the receptionist in used cars, after speaking with her to make arrangements to test drive the vehicle. I reconfirmed with her that the vehicle was still there at the lot. She told me that it was still there, and she assured me that it was in the front of the dealer that I would see it pulling up. approx 3:30 pm Friday, October 2nd. I informed her I will heading over now, from Cutler Bay, depending on traffic will take me a while, with my family in tow it took me another hour in a half to arrive. When I get there I was given to a salesman which had me waiting for 15 minutes to tell me that he had bad news that the car was just sold. Of course I was upset of what was told to me, not so much that the car was sold. Rather that I was misled to believe that it was there to get me through the door. The staff has no compassion for the customers time. The car was sold 2 days prior to me arriving, I know, because I had someone else call to find out after I left the dealer. During the time I was inquiring about the vehicle, I expressed 100% interest in purchasing after test driving and seeing it in person. Especially knowing I had already been approved by my bank and had them standing by upon inspecting the car. Not only making me go through this but also my wife and 2 daughters. Didn't even have the common courtesy to call me to let me know of the circumstances and allowing me to make the decision whether to go or not. It took us another 2 hours to get home because of rush hour traffic.I will never go to that dealer again and will not refer any of my family, friends and co-workers as well. The company lacks professionalism, honesty and compassion. I'm a firm believer, You don't have a second chance, for a first impression. You have been Warned! More

5 stars "I would recommend the dealership and the sales pers "Good job Miami Lakes Automall." "I got the deal that I wanted and the gentleman gentlemen that attended me was wonderful and made it happen." "Good job Miami Lakes Automall." "I got the deal that I wanted and the gentleman gentlemen that attended me was wonderful and made it happen." More