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Went online to setup service for an issue I had with a charge cable for my 2019 Bolt EV. Would have gone to another dealer closer to my home in homestead but this was the only one with appointments availa charge cable for my 2019 Bolt EV. Would have gone to another dealer closer to my home in homestead but this was the only one with appointments available. I also made sure to choose one with an EV mechanic onsite as shows on website. The website should not allow you to make an appointment for an EV if there is NO EV mechanic onsite. How does this make sense? Drove 45 miles to this dealer just for them to tell me the EV guy wasn't even there and not returning till Monday. They declined to check the charge cable for issues. Mind you its as simple as connecting the charge cable to my car or ANY EV onsite to confirm it was defective then order a new one. I even had a know working cable so they can compare. They refused to even look at it. They wanted me to leave the car!!!!!!! I convinced them to hold onto the cable and open up a service request so that when the EV mechanic comes back on Monday he can take a look at it. A week goes by and no contact from dealer. I call back and ask for an update and was left on hold for several minutes. They didnt have any info on my service request. They asked for my info and for me to leave a message so they can ask the service advisor to call me. I waited a few days and no call. Once again I call and they ask me to leave another message for the advisor. Wait another few days and nothing. I get frustrated and ask for a manager, Thats when I am told that the cable was defective and that the service advisor was ordering a new one. Not a word from the advisor to me directly. Why wasn't i updated?? He gave me the advisors information and phone number. I wait another week and no contact. I text the service advisor and he said yes he order and should be here today. That was july 12th. I wait 2 days and text again. This time he says it should be here tomorrow. So I wait a few more days. Then comes July 19th and I text again. No response. July 20th i text again. No response. Finally on Friday July 20th he sends me a text that my charge cable is ready to be picked up. I pass by on Saturday morning and he is not even there. I had to speak with the manager again so that he can contact the service advisor and figure out where the new charge cable was and where was the info for my service request. All in all its been a nightmare. What started off as a simple charge cable replacement under warranty quickly turned into a month long pain in the xxx. Its sad how these service advisors treat customers when they know they not getting any commission in return. This needs to change or else the customer service will continue to be xxxxe. Give service advisors incentives to treat customers the same way regardless of how much money they will be making off of it. Homeboy is not even listed on the service department advisors. So even if i wanted to call him out and leave a star rating I couldn't. I wonder why????????? More

A huge thank you to Richard, Randol, and Yasmany for helping me. I love my new car! helping me. I love my new car! More

Great dealership. Great prices, excellent service, and always willing to help. This is the only place where I would go to buy a car. Great prices, excellent service, and always willing to help. This is the only place where I would go to buy a car. More

My advisor Jovanie was very courteous and professional. He went above and beyond to get my car serviced He went above and beyond to get my car serviced More

En el área de reparaciones doch,me trataron mal,tenia cita concertada el sábado y me cancelaron y fue el lunes a las 7 y nunca me revisaron mi auto,es una falta de respeto Jose rabadan me ignoro,por no h cita concertada el sábado y me cancelaron y fue el lunes a las 7 y nunca me revisaron mi auto,es una falta de respeto Jose rabadan me ignoro,por no hablar ingles More

Went twice to have vehicle checked but they were too busy. Finally took it to another Jeep service. busy. Finally took it to another Jeep service. More

Randol was great, he took his time to explain the details and help me have a great shopping experience. He is not at all the typical pretentious salesman, I liked his style, genuine, very calm. and help me have a great shopping experience. He is not at all the typical pretentious salesman, I liked his style, genuine, very calm. More

Fue una experiencia haber hecho negocio con uds,queda entonces seguir y el tiempo dirá si esa experiencia se duplica entonces seguir y el tiempo dirá si esa experiencia se duplica More

No ofrecen vehículos cuando dejas el tuyo y tratan de apartar las a trabajos largos apartar las a trabajos largos More

I was very pleasantly surprised by the staff The staff was amazing . My sales rep Amir and Mike G did an awesome job with assisting me and my daughter. I look forward to purchase a new car with them in th was amazing . My sales rep Amir and Mike G did an awesome job with assisting me and my daughter. I look forward to purchase a new car with them in the near future More