Miami Lakes Automall - Chevrolet Kia Dodge Chrysler Jeep Ram Mitsubishi

Had a Kia. Took it to fix a leaking coolant issue and overheating. Spent thousands and they couldn’t find the issue but kept charging me. After that it still le Took it to fix a leaking coolant issue and overheating. Spent thousands and they couldn’t find the issue but kept charging me. After that it still leaked and I was told “well leaking coolant isn’t an issue and it’s a Kia” never again More

🚨🚨🚨🚨: Deceptive Warranty Practice and No Refund- Avoid this Dealership! I recently purchased a used vehicle at the Mitsubishi and was upsold several extended warranties by the finance manager, Ch Avoid this Dealership! I recently purchased a used vehicle at the Mitsubishi and was upsold several extended warranties by the finance manager, Christopher Yu. Per the contract, I had 30 days to cancel for full refund. I decided to cancel just 7 days after the purchase and emailed Christopher directly as instructed . He responded confirming receipt of my cancellation request, which gave confidence it was handled. A week later (14 days post-purchase), I returned to the dealership to have 2 tires installed that where included in my deal. During that visit, Christopher assured me the refund process was underway and that it would take 4-8 weeks for the funds to be sent back to my lien holder. I trusted his word and waited patientialy. It’s now been over that timeframe, and no refund has ever materialized. I followed several times by email and phone ( which I have documented proof of). I went ahead and emailed the Mitsubishi General Manager for assistance on this matter which he forwarded my email to the Finance director showing proof of when original email was sent. But have gotten no resolution , no updates and accountability. This feels like a deliberate stall tactic to pocket the money from unnecessary warranties they pushed hard during financing. If you’re considering buying from this dealership, think twice about add-ons- especially warranties. Their finance team, and leadership seem more interested in sales that honoring cancellations or customer service. I am considering further action. Save yourself the headache and shop elsewhere. Sincerely, Stephen Garcia Below you will find one of the many emails I sent SG From: Stephen Garcia > To: christopher.yu@miamilakesautomall.com › Cc: Aily Garcia > June 10, 2025 at 10:39 AM Cancellation Notice Good morning Chris, I hope you're doing well. As discussed I'm writing to request all service contracts associated with my recent vehicle purchase which is a 2022 Ford F-150 VIN# .M1/ miles- 106,049. Please confirm once this has been processed and let me know if any additional information or documentation is required on my end. And the contract are as follows. 1. Dealer Loyalty Protection. 2. Atlantic Coast Warranty Corp. (Maintenance Service Contracts) 3. Atlantic Coast Warranty Corp. (Combo Service Contract) 4. Towbuster Benefit Agreement. 5. Traceable Theft Protection Benefit Limited Warranty. I will also attach pictures of each contract cover page. Best Regards, Stephen Garcia More

Worse customer service I have experienced parts department hangs up the phone if you get to speak to them they never answer the phone and when they do it’s bad treatment. I always had bad experienc department hangs up the phone if you get to speak to them they never answer the phone and when they do it’s bad treatment. I always had bad experience with this dealer that’s why in the past I ended going to napleton to purchase my dodge viper and my current Ram and I live in Miami Lakes. Since 2020 I have been trying to purchase my Rams module and they tell me it’s in back order in February 15, 2025 I purchased it and I’m still waiting for it the answer is the same back order my guess is the parts only goes to their preference customers if you know what I mean my invoice number is 787845p. The reason I need to fix my truck is so that I can replace it with a new one but Miami Lakes Auto mall don’t think so. If you like to speak to me you can contact me at (786) 486-0445 More

Excellent service, the car was as described aside from the key, other than that I was very pleased. the key, other than that I was very pleased. More

Great dealership, fantastic service department. I would recommend seeing Giovanni for all your service needs. He cares , he is dedicated and very accommodating. I would recommend seeing Giovanni for all your service needs. He cares , he is dedicated and very accommodating. More

Myles and Alejandro were fantastic! Very friendly and knowledgeable. We will definitely come back to get our next vehicle. Highly recommended. Thank you Myles and Alejandro for treating Very friendly and knowledgeable. We will definitely come back to get our next vehicle. Highly recommended. Thank you Myles and Alejandro for treating us so well! More

Everything about buying the vehicle was made easy. They have so many options to choose from. I am thankful to have found mine with this dealership. They have so many options to choose from. I am thankful to have found mine with this dealership. More

When you go to do the financial paper work they blast you with so much music you can’t hear yourself ask questions. If you ask them to lower it they act like you are crazy. Terrible finance and closing team. with so much music you can’t hear yourself ask questions. If you ask them to lower it they act like you are crazy. Terrible finance and closing team. More