Metropolitan Ford - Service Center

Once again, Todd was the personification of how to take Once again, Todd was the personification of how to take care of customers !!! Likewise, your mechanics did a superb job--timely and accurate. Ke Once again, Todd was the personification of how to take care of customers !!! Likewise, your mechanics did a superb job--timely and accurate. Keep it up. Thanks Bob Jackson More

Scott made the appointment for me, reminded me in my email. He was pleasant and helpful. His voice was cheery. John helped me once I got to your shop. He was pleasant and helpful. I don't know her email. He was pleasant and helpful. His voice was cheery. John helped me once I got to your shop. He was pleasant and helpful. I don't know her name but the girl behind the desk who took my money was also very pleasant and efficient. More

I was able to leave my car overnight for a Monday morning repair without having to make an appointment. The car's brakes were of concern to me and I was having issues with them Sunday evening. The convenie repair without having to make an appointment. The car's brakes were of concern to me and I was having issues with them Sunday evening. The convenience of being able to drop the car off unexpectedly and have the repair completed the next day was very important to me. Thank you Metropolitan Ford, Eden Prairie. More

I waqs not informed that the warranty from an outside company did not cover all of the expense, as implied. This should have been made clear to me before any work was done. Your hourly rate and parts pri company did not cover all of the expense, as implied. This should have been made clear to me before any work was done. Your hourly rate and parts prices were well above the warranty guidelines. If I would have been made aware of this I would have asked the warranty company where to take the car for the needed repairs that would complete them within the range of the expected pricing. When I brought this to Scott's attention he indicated he would "discuss this" with someone (Todd?) and get back to me. No one called me back, Disappointing... More