Metropolitan Ford - Service Center

Recall gas tank signifcantly rusted That edge has a lot of miles and does serveral long trips each year glad you recalled when you did kind of a safety worry to know the gas tank was tha That edge has a lot of miles and does serveral long trips each year glad you recalled when you did kind of a safety worry to know the gas tank was that rusty. More

50k mainrenance So glad they could shuttle me home and back- super and perfectly on time so I could deal with a work conference call and getting to an out of town hoc So glad they could shuttle me home and back- super and perfectly on time so I could deal with a work conference call and getting to an out of town hockey tourney on time More

On time and true to estimate. Brian Burt was great, he explained the services required and the pricing. Vehicle was ready on time and final cost was exactly what was quoted. Brian Burt was great, he explained the services required and the pricing. Vehicle was ready on time and final cost was exactly what was quoted. More

The Works Fuel Saver Pagkage My spouse took our 2013 Camry in for an oil change. Value and quality of work was the typical excellent. However, care in communication needs improv My spouse took our 2013 Camry in for an oil change. Value and quality of work was the typical excellent. However, care in communication needs improvement. The "Ford Quick Lane Vehicle Report Card" attached to the Customer Invoice was for a 2015 Ford Super Duty F350 belonging to Audie Cole of 600 Tool St. Monroe, MI. Jordan Rundle was the Service Consultant/Advisor. We did not notice the error until my spouse was home. Not sure who the certified technician. The technician on Mr. Cole's Vehicle Report Card was S. Swirtz. There was no technician's name on the Customer invoice. The invoice number was #278569. More

Great service I used the Quick Lane and boy was it quick! Great customer service! I will definitely return to have all my services on my Fusion done here I used the Quick Lane and boy was it quick! Great customer service! I will definitely return to have all my services on my Fusion done here More

Oil Change They received my car in. Identified a service recall and was able to get me to work in time. I did receive my car with the passenger seat dirty whic They received my car in. Identified a service recall and was able to get me to work in time. I did receive my car with the passenger seat dirty which looks like dirty tools were set on the seat. Over all the service was good. More

Everyone was so nice & fixed things quickly :-) This was great.! Every one offered Christmas treats & coffee. There were magazines in the wait room. Plus, I only had to wait around 45 minutes.! Than This was great.! Every one offered Christmas treats & coffee. There were magazines in the wait room. Plus, I only had to wait around 45 minutes.! Thanks for doing things wonderfully :-) More

Routine service Brought car in for routine service and did not expect anything other than that for my car which was still under warranty. I was very impressed wit Brought car in for routine service and did not expect anything other than that for my car which was still under warranty. I was very impressed with the level of detail and questions asked to ensure my vehicle was in perfect working order. Brian Burt went out of his way to provide me with top notch service. While I did not expect it, being pleasantly surprised by the work made me feel valued as a customer! Very nice work and much appreciated. More

Flat Tire and Damaged Wheel Due to Road Hazard Metropolitan Ford was fantastic. I had damaged my tire and wheel by hitting a road hazard. I came into Metropolitan Ford without an appointment. I w Metropolitan Ford was fantastic. I had damaged my tire and wheel by hitting a road hazard. I came into Metropolitan Ford without an appointment. I was immediately attended to. The Service Manager came and introduced himself. Dan Henderson was very proactive in finding a tire for me. Since my wheel was custom, he arranged for three different appointments the following week, depending on when the wheel came in (which was predicted 3-5 days). All this during Christmas week--a very busy time. Then, they were able to escalate getting the wheel, and were arranged to put it on for me the very next day!! Everyone in the facility made me feel like a valued customer. I was totally appreciative of my experience. Thank you! More

great service we always get great service, do not have to wait for service would recommend met.ford to anyone who needs service. the salesman we purchased our car f we always get great service, do not have to wait for service would recommend met.ford to anyone who needs service. the salesman we purchased our car from was super. very helpful More