Metropolitan Ford - Service Center

Helped me with two cars in two days. Went well thanks. Mapping on one, oil and lost back logo. Service stayed in touch. They let me know when I could return to the dealership to pick up Went well thanks. Mapping on one, oil and lost back logo. Service stayed in touch. They let me know when I could return to the dealership to pick up the cars. More

Car wash Everything was great ......But when the car came out of the car wash, it was not dry and I did not have my towels. So by the time I got home I had w Everything was great ......But when the car came out of the car wash, it was not dry and I did not have my towels. So by the time I got home I had water spots and the car looked worse than when I came in.... More

Quick Lane Service Saturday Noonish Staff was very prompt/attentive to my visit. They listened carefully to my requests/concerns. After service, mechanic reviewed current condition of Staff was very prompt/attentive to my visit. They listened carefully to my requests/concerns. After service, mechanic reviewed current condition of my vehicle and things I should observe by providing a thorough/understandable explanation. Nice job! More

oil change maintenance Oil change was done in a timely fashion - highlighted a few areas of future needs, but no hard core pressure to do additional work, which I appreciate Oil change was done in a timely fashion - highlighted a few areas of future needs, but no hard core pressure to do additional work, which I appreciated More

Total Lack of Response My significant other brought her 2017 Ford Escape the service department because she recently had the oil changed and it was leaking -- she was told t My significant other brought her 2017 Ford Escape the service department because she recently had the oil changed and it was leaking -- she was told that they could look at the vehicle for 2 weeks -- we took the vehicle to another Ford dealer and they found that the filter was not properly tightened and the cause of the oil leak -- they tightened the filter to specs and added 3 quarts of oil to bring it to full (the car only hold about 4.5 quarts -- if we had not taken the vehicle to the other dealer the engine would have been destroyed from lack of oil -- the service department took NO steps to determine how serious that issue was because had they even looked at the vehicle they would not have let it drive off their lot -- I'm extremely disappointed and wondering why should I take my vehicles here to be serviced -- I will be following up with management because this is NOT acceptable. More

30,000 mile service Quick Lane Manager, Chad Hird, provided clear explanations of what service was performed as well as what future service should be expected, approxima Quick Lane Manager, Chad Hird, provided clear explanations of what service was performed as well as what future service should be expected, approximately when and why. More

Great Experience with service advisor Todd Excellent customer service. Bluetooth on 2016 Mustang took an expected turn and it could not turn itself back on unless I disconnect the battery. Bu Excellent customer service. Bluetooth on 2016 Mustang took an expected turn and it could not turn itself back on unless I disconnect the battery. But then car needs to learn itself on engine/fuel mgmt system. Well, I decided to have guys at Metropolitan Ford to fix the bluetooth problem. I did a walk-in and Todd set me up with a morning appointment 2 days later. I dropped the car off and got a shuttle to office. Fix was done by performing a reset on the software/firmware, everything went smoothly and Todd was a great help. No charge because car is under 3 year warranty. No issues, I highly recommend this shop for servicing Ford vehicles. More

Complaint Metropolitan Ford is a huge auto dealer and they do not care about their customers. They do not stand by their recall work. I would never purchase a Metropolitan Ford is a huge auto dealer and they do not care about their customers. They do not stand by their recall work. I would never purchase a vehicle from them ever again or recommend them to anyone I knew.... Took them to the BBB and their fancy attorneys wrote up some crap to make them look good and stomp on the little consumer. More

Great Service and Knowledge Patrick and maintenance crew did a great job working on my vehicle; servicing my brakes. They were fast and actually found that I didn't need all the Patrick and maintenance crew did a great job working on my vehicle; servicing my brakes. They were fast and actually found that I didn't need all the things I thought I needed so they fixed only what I needed and the cost ended up being significantly less than I thought. Ultimately they didn't take advantage of me. More

Good service and good communication. Left truck there in the morning and got the thumbs up call by 2:00. Truck was kept clean and Left truck there in the morning and got the thumbs up call by 2:00. Truck was kept clean and More