Metropolitan Ford

Here is my story about how this dealership rips off customers from its salesman, sales manager and general manager: On 9/24, I gave the salesman Suresh a deal and put down $2000 deposit under his promi customers from its salesman, sales manager and general manager: On 9/24, I gave the salesman Suresh a deal and put down $2000 deposit under his promise of delivering MSO with the vehicle. A week later, Suresh told me he made a wrong promise because he could not deliver MSO. Even not my fault, on the same day I still made another attempt to save the deal for the salesman but within hours I realized it didn’t work. So I asked for deposit refund and he promised the refund would be issued within 24 hours. Then, no refund came no matter how many time I called and emailed for a month – I was simply ignored. Out of frustration, I called the sales manager Eric. To my surprise, that guy told me they offered refund but I made a second purchase attempt which took “more than a week” and it incurred them significant cost so he decided to reject my deposit refund request! A big lie by the sales manager! I have the email proof that my second attempt only lasted a couple of hours on the same day I asked for refund! As a last resort, I forwarded the email proof to their general manager Jack for help. Then, I was simply ignored as well! Note – they were selling me a thousand dollar above MSRP for the high demanding Raptor truck because they said it took them no time to sell it at this price. How come it incurred them such “high cost” from not selling the truck? Later I bought one from another dealer for a thousand below MSRP! Here is my feedback for this dealership: (1) Make false promise to cheat customers or they have no idea what they are doing (2) Overcharge customers (3) The dealership management denies the truth and rips off customers I have worked with many dealerships but have never seen one like this treating customer badly and unfaithfully from sales to management! More

I have always been satisfied with Metroplitan with their service. This is my second car from this dealership, and I will continue to use their dealship, for both service, and sales of cars. service. This is my second car from this dealership, and I will continue to use their dealship, for both service, and sales of cars. More

I was in the market for trading in my 2010 Ford Edge for a 2011 Ford f-150. A deal was made with little pressure and a very fair price. The staff are very friendly and helpful. a 2011 Ford f-150. A deal was made with little pressure and a very fair price. The staff are very friendly and helpful. More

roter problem since i have purchased this truck. i have had many sets of rotars and resurfacing done there is a little over 80K miles on my F150... now its at my expense and i am not happy with that.... had many sets of rotars and resurfacing done there is a little over 80K miles on my F150... now its at my expense and i am not happy with that.... wont be buying from this dealership again. l More

Once again, Todd was the personification of how to take Once again, Todd was the personification of how to take care of customers !!! Likewise, your mechanics did a superb job--timely and accurate. Ke Once again, Todd was the personification of how to take care of customers !!! Likewise, your mechanics did a superb job--timely and accurate. Keep it up. Thanks Bob Jackson More

Working with Brandon was a pleasure. He was very professional, courteous and helpful. The finance group was also very helpful. They explained in detail the warranty programs available and what the c professional, courteous and helpful. The finance group was also very helpful. They explained in detail the warranty programs available and what the cost implications would be on the loan. Brandon went over all the features of the car in detail. I would recommend him to anyone looking to purchase a new car. More

Scott made the appointment for me, reminded me in my email. He was pleasant and helpful. His voice was cheery. John helped me once I got to your shop. He was pleasant and helpful. I don't know her email. He was pleasant and helpful. His voice was cheery. John helped me once I got to your shop. He was pleasant and helpful. I don't know her name but the girl behind the desk who took my money was also very pleasant and efficient. More

I came in on Saturday for an oil change and tire rotation on my 2009 Fusion. I went to talk to Jerry 'cuz I hadn't talked to him in awhile (I've been buying cars from him since 1991). I just asked him if it on my 2009 Fusion. I went to talk to Jerry 'cuz I hadn't talked to him in awhile (I've been buying cars from him since 1991). I just asked him if it was too soon to start thinking about a new lease and he took care of the rest. Within an hour, I was walking out with Jerry on the hunt for my car. Much to my surprise, he called me early afternoon on Monday to say that he had my car. Jerry (and team) made the entire process effortless and unstressful. More

I was able to leave my car overnight for a Monday morning repair without having to make an appointment. The car's brakes were of concern to me and I was having issues with them Sunday evening. The convenie repair without having to make an appointment. The car's brakes were of concern to me and I was having issues with them Sunday evening. The convenience of being able to drop the car off unexpectedly and have the repair completed the next day was very important to me. Thank you Metropolitan Ford, Eden Prairie. More

I waqs not informed that the warranty from an outside company did not cover all of the expense, as implied. This should have been made clear to me before any work was done. Your hourly rate and parts pri company did not cover all of the expense, as implied. This should have been made clear to me before any work was done. Your hourly rate and parts prices were well above the warranty guidelines. If I would have been made aware of this I would have asked the warranty company where to take the car for the needed repairs that would complete them within the range of the expected pricing. When I brought this to Scott's attention he indicated he would "discuss this" with someone (Todd?) and get back to me. No one called me back, Disappointing... More