Metropolitan Ford

Not a good experience Me and the family went to Metropolitan Ford to buy a use suv. Upon our arrival we had to wait 20 minutes to get the truck so we could test drive it. F Me and the family went to Metropolitan Ford to buy a use suv. Upon our arrival we had to wait 20 minutes to get the truck so we could test drive it. Fianlly we were allowed to test drive it,only to notice how dirty the interior was. Not super dirty but,for a car just recently "detailed" from a dealership no less it was quite filty. After showing the Bank of America pre approval letter we were told to fill out another credit application or we would have to wait a week or so to get the suv! (something to the effect "that's just a piece of paper" not an approval! and we need to verify who you are! and the only way to do that is for you fill out a credit application! really? "Anyone could come in here with a piece of paper and drive off with a new car!" said the "Finance Manager So after a wasted argument with the "Finance Manager" my wife filled out a credit application. An hour later he comes back and with a evilish grin he looks at me and says" All is well" Two and half hours with a preapproval and we finally leave with our used truck..........gas tank almost empty! What happened to customer service? More

2014 Ford Escape I had visited a few other Ford dealerships and decided what car I wanted to purchase. After experiencing some very high pressure sales tactics at othe I had visited a few other Ford dealerships and decided what car I wanted to purchase. After experiencing some very high pressure sales tactics at other dealerships, I just wanted to purchase a car and get it done with. Then I started working with Tony Reyes at Metropolitan Ford, and he made the process easy and low pressure. I appreciate the work he did locating the car I wanted and the competitive prices that Metropolitan Ford offered. Once I purchased the vehicle, Tony did a great job of walking me through the car features. I am very happy with my experience working with Metropolitan Ford and will definitely shop for cars from them again. More

Excellent Customer Service! When I went to the dealership I had an idea what I wanted,so I looked at the vehicles on the parking lot. Then I sent inside to ask for Tony Reyes (na When I went to the dealership I had an idea what I wanted,so I looked at the vehicles on the parking lot. Then I sent inside to ask for Tony Reyes (name referred to me by my Costco membership). I ask to take a test drive, Tony showed me the discount I was saving with my Costco membership.He was very friendly and helpful. Excellent Customer Service. He is a great person to work with. More

2014 Fusion Titanium AWD Tony did a great job, first figuring out what I actually wanted. That sounds funny, as I thought I knew on several occasions, but I really didn't, as Tony did a great job, first figuring out what I actually wanted. That sounds funny, as I thought I knew on several occasions, but I really didn't, as there are a lot of choices. Then, he found the car and got it here. The car is beautiful and loaded with everything, just like I wanted. I appreciate Tony's patience with me and for educating me on the available options before I decided on a car, as well as how to use all those features once I took delivery of the vehicle. It's only be 2 days, but I haven't had any issues or difficulty using all the high tech features, including the turn by turn voice guided navigation features and other voice activated controls, radio weather forecast, etc. ...and Tony set up my smartphone to work hands/voice activated in a heartbeat and it works seamlessly. :o) Thanks Tony More

F150XLT I explained to Tony about my previous experience had been just that morning, another Ford dealer trying to sell me something I didn't want! I told him I explained to Tony about my previous experience had been just that morning, another Ford dealer trying to sell me something I didn't want! I told him what I wanted in the price range I wanted and he made it happen!!!!!!! More

Review of Metropolitan Ford I had a great experience at Metropolitan Ford. Bobby and Mike were fantastic to work with. Any questions I had were answered and they showed me all op I had a great experience at Metropolitan Ford. Bobby and Mike were fantastic to work with. Any questions I had were answered and they showed me all options that were available to me. They went above and beyond to help make sure I was finding the right car for myself. They followed up even after I got my car to make sure everything went well. I love my new truck and couldn't be happier! Bobby and Mike gave me some great guidance and help. They were both so much fun to work with! I will definitely be going back in the future! More

Excellent Experience My Husband's vehicle was totaled parked in from of our house on Memorial weekend causing is to need another vehicle. He stopped into Metropolitan Ford My Husband's vehicle was totaled parked in from of our house on Memorial weekend causing is to need another vehicle. He stopped into Metropolitan Ford to look to see what used SUV they had that would fit within our limited budget. He called me within an hour and said he was done looking and found the perfect used SUV. We returned on Saturday to purchase the new (to us) vehicle. Bobby was a pleasure to deal with. I have been to many dealerships in the past where you are hounded my every salesman in the place. Metropolitan Ford gives you not only the courtesy that you expect from a dealership but they also respect and let you take the time to look for something that will fit your needs without hassling you. I highly recommend Metropolitan Ford. More

Affordable, friendly service! Had a great experience at Metropolitan Ford! Appreciated the no-nonsense approach by sales and management. Got an EXCELLENT price on my brand new Focu Had a great experience at Metropolitan Ford! Appreciated the no-nonsense approach by sales and management. Got an EXCELLENT price on my brand new Focus (hundreds of dollars cheaper than the exact same car at a dealer 10 miles away!). Overall had a great experience. More

feedback on sales tony was very nice to work with. he took the time to show us everything in the escape. he also helped showing me how to set things a couple days. we f tony was very nice to work with. he took the time to show us everything in the escape. he also helped showing me how to set things a couple days. we felt that tony is a great salesman. More

Loved the sales rep I love working with everyone at ford. I will definitely send people Your way. I got everything that I wanted and much more. Thanks for everything th I love working with everyone at ford. I will definitely send people Your way. I got everything that I wanted and much more. Thanks for everything that you have done for us. More