Metropolitan Ford

Complete garbage. We were NEVER told they do not do inspections on vehicles over 75,000 miles because they're sold "as is" instead. We were just told this over the phone by the sales manager, when we c inspections on vehicles over 75,000 miles because they're sold "as is" instead. We were just told this over the phone by the sales manager, when we called to get some sort of an explanation on how they could've possibly missed this $6,000 fix. "$13,000 was a good price" But was it?! When the transmission needs to be replaced (service manager at another dealership did a full inspection for us) states the transmission fluid is full of metal shavings and looks to have never been replaced", front struts are locked up, rear shocks won't stop bouncing and it needs new tires (we could see it needed new tires) But hey, they install this super cool blinking brake light that alerts others when you tap on the brakes. When you're signing the paperwork, there it is, you're paying for that awesome $299 blinking light feature which made us think that came with the vehicle at no extra charge. I have never EVER been deceived like this and they legit do not care. It was "our responsibility to get the vehicle inspected, not theirs" As a mother of 3 children, I was looking for a safe, and reliable vehicle for our family. Had I known what I know now, I would have taken my business elsewhere. As a new father, you would think Mike Jones would have recommended the best vehicle for us, but instead, he sold us a money pit. And no, we were never offered any kind of warranty or anything on the 2011 Buick Enclave we purchased. Less then 3 months of owning it...how sad, especially during this pandemic when people are barely scraping by. You took advantage of us. And people deserve to know what kind of business is being ran. More

Dean has been a great help making a purchase during the virus. He made the process very easy. He is very professional and courteous. We certainly recommend purchasing a vehicle from him. virus. He made the process very easy. He is very professional and courteous. We certainly recommend purchasing a vehicle from him. More

I purchased a new explorer for my wife from you when I traded in my paid off truck. Make a long story short, I got in home on Friday and over the weekend I found a lot of fish eyes in the paint. Have ze traded in my paid off truck. Make a long story short, I got in home on Friday and over the weekend I found a lot of fish eyes in the paint. Have zero clue as how that could happen in such a factory controlled environment painted by a robot, but it did. So many that it really needed to get sanded and painted to get rid of them. I couldn't stomach that after paying $36,800 or so plus tax. So, we had to look for another one on the lot. Had to be the red and no other color period for the wife. Oh look, we found another one -less rebates and no power lift gate. I left there paying more money for less of an explorer. See the thing is, I normally never back down from anything or anyone and I should have just taken my trade back and started over somewhere else since your team would not make it right. At the minimum I should have left even to even, but NO. I am more pissed off at my self them anyone because I have never let something like this happen to me before and haven't since, on anything, ever and it wont happen again. I'm such a dumb xxx. I don't even want to go into sales rep main concern was getting a perfect score. Does that equate to cash I assume? More

Good experience - in an out in one afternoon. Good selection, helpful staff, overall a solid experience. Metro Ford will be on our list for our next car. selection, helpful staff, overall a solid experience. Metro Ford will be on our list for our next car. More

Best car buying experience ive ever had. Mike Jones and Michael Martinez were excellent. Informative and helpfull but even more importantly the were just cool guys. I couldnt have asked for anything better Michael Martinez were excellent. Informative and helpfull but even more importantly the were just cool guys. I couldnt have asked for anything better More

This was my first time working with Metropolitan Ford. I worked with Dan Beckman, and at times with Roger and Mike. I'll say they were good 'no BS' guys to work with (which is important to me, I have a low worked with Dan Beckman, and at times with Roger and Mike. I'll say they were good 'no BS' guys to work with (which is important to me, I have a low tolerance for the 'run around')! They had a truck I was interested in, I had a nice low mileage trade in, and we efficiently made a deal! We have a few follow up items to work through, but I have total confidence things will continue to go smoothly! I'd previously been pretty loyal to two other dealers, but in these crazy times where inventory is scarce I found that Metropolitan Ford literally had the only truck in the state I was interested in. I'm glad to say I enjoyed working them; they were all great- Dan, Roger, and Mike. They were good guys to work with, no 'BS', to the point, fair and reasonable. The next time I'm in the market they are definitely on my preferred list of people (and dealers) to work with. I don't know other peoples situation when buying a vehicle, but if you're into clear communication and fair deals- These guys are worth talking with! Now a note the dealer may not like! Approach ever deal ready to walk away. With that approach you won't get caught up working with the wrong people / dealership! Remember, Ford makes 100,000's of vehicles per year, and you can choose who you work with. More

Friendly, well maintained, knowledgeable. Worked with me to get into the car I wanted at a payment I could afford. Need five more words yo to get into the car I wanted at a payment I could afford. Need five more words yo More

Bought a used inspected truck for approximately $25,000. Truck died on the way home they made me trade it on something else. HUGE$$$$ Loss Truck died on the way home they made me trade it on something else. HUGE$$$$ Loss More

Metropolitan Ford has serviced my vehicle for years and has always done a nice job taking care of my service needs. My wife bought a new vehicle 2 years ago at Metropolitan Ford and I also have just now bo has always done a nice job taking care of my service needs. My wife bought a new vehicle 2 years ago at Metropolitan Ford and I also have just now bought a new truck there. I feel we were treated very well and they did a nice job answering all of our questions about the vehicles we purchased. More

Dan is our car guy - this is car Number 5 we've bought or leased from him since 2013. Metropolitan Ford is a wonderful place to buy a vehicle. You can completely trust Dan and he is knowledgeable about th leased from him since 2013. Metropolitan Ford is a wonderful place to buy a vehicle. You can completely trust Dan and he is knowledgeable about the industry and all Ford products. More