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Metropolitan Ford
Eden Prairie, MN
754 Reviews
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Showing 754 reviews
May 01, 2019
I ❤️ My Escape I’ve had the Escape for two days - so far, so good. I do have some questions for my salesman, Tony Reyes, but he’s great to work with and I know he’ll I’ve had the Escape for two days - so far, so good. I do have some questions for my salesman, Tony Reyes, but he’s great to work with and I know he’ll help when I finish the ‘question list’. More
by I ❤️ My Escape
Employees Worked With
TONY REYES, PAUL PETERSEN
April 13, 2019
Amazing Customer Service in the Service Department John Gorence and Todd Rutherford were great to work with in scheduling in my service work, and helping me with a complicated warranty issue. Very pro John Gorence and Todd Rutherford were great to work with in scheduling in my service work, and helping me with a complicated warranty issue. Very professional, and responsive--returned my phone calls right away when I had questions. Great team! More
by F150 Engineer
Employees Worked With
John Gorence, Todd Rutherford
April 02, 2019
Great experience!! I worked with Brandon and Tony four years ago and bought an used SUV from them and was very pleased with the service. I am back again as a repeat cus I worked with Brandon and Tony four years ago and bought an used SUV from them and was very pleased with the service. I am back again as a repeat customer and leased a new truck from them. Very happy with their friendly service. I will definitely be back for a third time!! More
by mhyjek
Employees Worked With
TONY REYES, Brandon Johnston
March 30, 2019
Poor Service I just received an interesting e-mail from Metro Ford......."we miss you........you have not been in for awhile" I own a 2014 Ford Escape 4x4 that I I just received an interesting e-mail from Metro Ford......."we miss you........you have not been in for awhile" I own a 2014 Ford Escape 4x4 that I bought new. It started missing when it had about 5000 miles on it. I brought it in to the service desk many times and for this particular problem and many recalls and the mechanics could not find or correct the missing problem When the 36000 bumper to bumper ran out, I brought it back to them because it was still missing occasionally. I thought because I had that problem for so long that they would take care of it.... Suddenly they found the problem, fixed it and charged me about $400, I explained that they had been looking for the problem since I had about 5000 miles on the car and that I thought they should not charge me but they said this was a new problem. I have all the paperwork but do not have proof of the many times I had it in to the service desk and they told me their was no code so they could not do anything but to bring it back when it was missing, I tried that too when it was missing and the mechanic still was unable to fix it I do not remember the employees names that were involved.......there were many. Sincerely, Lyle Solie More
by lylesolie
Employees Worked With
Eric Bjorgaard, Brandon Johnston, Mike Nelson
March 29, 2019
buyer beware used vehicles Poor experience buying used vehicle. $300 charge for PULSE blinking tail light that I was told was covered by the dealership for buying the vehicle Poor experience buying used vehicle. $300 charge for PULSE blinking tail light that I was told was covered by the dealership for buying the vehicle was wrapped into the financing as well as GAP coverage which I didn't agree to (was told the dealership would cover the GAP coverage). I really felt scammed after the purchase. Have never felt like that before when buying a car through a dealership. What I was told vs. what actually went into the paperwork were 2 different things. More
by carguy983745890
Employees Worked With
DEAN LAFLEUR
March 28, 2019
2019 Explorer Purchase Great dealership! Great team! Great customer care and service! Very competitive pricing. The entire experience purchasing our new 2019 Explorer Sp Great dealership! Great team! Great customer care and service! Very competitive pricing. The entire experience purchasing our new 2019 Explorer Sport was outstanding. I'm definitely coming back to Eden Prairie Metropolitan Ford for my next vehicle. More
by R&D13
Employees Worked With
TONY REYES, PAUL PETERSEN
March 21, 2019
A little bit sleazy Bob was very helpful over the phone but refused to give me a definite price and instead said come by and we’ll talk. Since my brother was going that w Bob was very helpful over the phone but refused to give me a definite price and instead said come by and we’ll talk. Since my brother was going that way I said fine, it’s a 1.5 hr drive. Online price of the vehicle was listed at $11,499. Ok, I got a check and sent my brother up to check out the car. He likes what he sees and goes in to talk about the price. Bob, or his manager comes back with a price of $12,950. He says no go, and they take off their pulse module that they use to up charge the vehicle $299 and the $20 sales tax for the pulse junk and another $30 and say that’s their bottom dollar.. so now the price is $12,601. Even with all taxes, title, and dealer fees it should’ve been $12,432 total for the car out the door. So as far as I can tell they tacked a couple hundred dollars onto their advertised price of the car, and tried to xxxxxxxx their way to a sale.. he called me and told me what happened on his way out the door. If they would’ve been reasonable, or even acting like they wanted to sell the car I would’ve told him to go back and buy it but after all of that I will never go back there or recommend this dealership. After looking at the reviews of their used car sales I guess I shouldn’t be to surprised... More
by Carsfordays
Employees Worked With
BOB SPEWEIK
March 13, 2019
Very happy with my expierence at Metropolitan Ford I recently purchased my second vehicle from Mike Jones and Metropolitan Ford. He got me the specific vehicle I wanted, which they promptly brought in I recently purchased my second vehicle from Mike Jones and Metropolitan Ford. He got me the specific vehicle I wanted, which they promptly brought in from another dealer. Mike made my whole purchasing experience pleasant and pressure free. He went to work for me multiple times to get me the price I wanted and work out any issues. Torrey in finance was very professional and open, in fact, I was contacted the day after the sale to let me know that they had missed a factory rebate and that I would receive a check in the mail. Once again, I am very happy with my experience with Metropolitan Ford and highly recommend them. More
by gtech
Employees Worked With
MIKE JONES, Brandon Johnston
February 28, 2019
I'm a customer for life! After one of the recent significant snowfalls, I got stuck in the snow for the last time. My neighbor who dug me out gave me Mike Jones' contact info. After one of the recent significant snowfalls, I got stuck in the snow for the last time. My neighbor who dug me out gave me Mike Jones' contact info. I texted him that same evening with the stock number of the Escape I found on their website. I went to Metropolitan Ford the next morning, and Mike had that Escape pulled right up to the front and WARM! After the test drive, we worked with Torrey Farniok on financing. I was impressed with their commitment to me as a customer and with Ford Motor Credit as a company. I had preapproval from a credit union but was able to get a better rate financing with Ford, and I couldn't be happier! It's been a week, and I'm still 100% satisfied. Mike kept his word and followed up with me via phone after the weekend. My daughter will be a licensed driver in less than a year, and I have already discussed possible options with Mike. We will definitely be visiting again in the next year! More
by AbbyW
Employees Worked With
MIKE JONES
February 07, 2019
FRAUD I previously wrote a good review about this business very recently after purchasing my vehicle from them, having felt like my experience was fine and I previously wrote a good review about this business very recently after purchasing my vehicle from them, having felt like my experience was fine and after committing to them that I would write one since they met most of my demands in the negotiations. Well, I'm rewriting my review after finding that they scammed me into signing paperwork with an APR different from what was agreed upon and on all my previous paperwork. They said they were revising to included the Weather Tech mats they were "throwing in" and apparently decided to jack up the APR in the meantime. I'm disgusted to have done business with them - not to mention I owned the car for 2 weeks before one of the speakers blew out after very normal use. Called them to see what I should do, the salesperson didn't remember me after in-depth explanation to who I was and having only just bought the car 2 weeks earlier. He directed me back to the front desk, giving no assistance, and the front desk was unhelpful as well. Ended up seeking out another dealership to resolve the issue for me and they were happy to do so immediately with no trouble. Needless to say, I won't do business with them moving forward and will make sure everyone I talk to knows how they really operate - you're good to them if they can get a sale from you, then after that - I guess you can go to xxxx. More
by M Iverson
Employees Worked With
PAUL PETERSEN, Peter Donnelly
