Metropolitan Ford

Over the top fantastic Tony was right on the spot, giving me the attention I give my customers. Knowledgeable and very customer oriented. Better treatment than I really expe Tony was right on the spot, giving me the attention I give my customers. Knowledgeable and very customer oriented. Better treatment than I really expected, but very grateful. From the time I first communicated with Tony till the deal was finalized, was painless and pleasant. Tony went out of his way to get the truck to me on Friday afternoon of July 26th, even communicating with me on his day off letting me know of some issues with getting the truck to your dealership. He is to be commended for his customer service and dedication to his customers. More

Good buying experience Tony was really easy to work with throughout the car buying process. He didn’t pressure us at all and provided all the pricing options we asked for. Tony was really easy to work with throughout the car buying process. He didn’t pressure us at all and provided all the pricing options we asked for. More

Great Servie This dealership is highly attentive and very easy to work with. We had amazing service. They made financing a breeze and got us the best deal possible This dealership is highly attentive and very easy to work with. We had amazing service. They made financing a breeze and got us the best deal possible. More

Hungry Sales man Steve Found a car I was interested in on Craigslist. When I clicked to see other ads by the poster I saw like 20 cars so figured it was a dealership, howeve Found a car I was interested in on Craigslist. When I clicked to see other ads by the poster I saw like 20 cars so figured it was a dealership, however there was no city or dealership name listed. There was only a name (Steve) and a number saying calls only. I texted to ask what dealership....because this is 2019 and I thought it weird to simply not include this information. Steve responded via text that he would not tell me what dealership it was saying it was because there were lots of scammers on Craigslist, but I could call him for information. I thought this was dumb, however I called the next day. He told me the dealership name. Then Steve told me I had to schedule a test drive with him because the dealership was very busy and no one would be able to help me without an appointment. I will not be working with Steve. Just seems like a sales guy just hungry for commission not putting the customers convenience or needs first. More

“Jerry Chapman gets five stars” We have worked with Jerry for many years and he never disappoints. He is friendly, available and directs us to the vehicle that meets our needs. We hi We have worked with Jerry for many years and he never disappoints. He is friendly, available and directs us to the vehicle that meets our needs. We highly recommend him. More

Marc Navai is clueless when it comes to cars! Marc Navai emailed me to low ball offer me $4200 for my 5 year old Ford Escape ($70 off a new car over the next 60 months). It's obvious that the offe Marc Navai emailed me to low ball offer me $4200 for my 5 year old Ford Escape ($70 off a new car over the next 60 months). It's obvious that the offer was ridiculous and Marc Navai knew nothing about cars. The car was bought for $27k and has a KBB trade in value for $10.6k. Marc Navai's offer for $4200 for the car was well below it's value and plus it's not that I am saving $70/mo after the car is paid off, I would be paying $374 MORE a month to own a car. I offered Marc Navai $30k cash for my car to see if he really understood a car's value. Without even looking up to see what the car is worth and to realize I wasn't serious, Marc Navai asked for me to come in for them to give an offer. I asked if the offer will be at least $30k and Marc Navai didn't know. I don't know who is training Marc Navai, but it is clear he should not be working in the used car department making offers to people. I do NOT recommend working with Marc Navai!! More

Great Service! Tony found the perfect vehicle for me and made sure I understood all the details of my new car. He is willing to help and I would highly recommend hi Tony found the perfect vehicle for me and made sure I understood all the details of my new car. He is willing to help and I would highly recommend him to anyone looking for a vehicle. More

Don't Purchase Here - Lies and Zero Integrity OMG! DON'T PURCHASE FROM THIS DEALERSHIP. I started dealing with Mick Koch who seemed nice on the phone. As an out of state buyer I reviewed the ve OMG! DON'T PURCHASE FROM THIS DEALERSHIP. I started dealing with Mick Koch who seemed nice on the phone. As an out of state buyer I reviewed the vehicle with Mike several times. He assured me he was standing at the car and it was Perfect! I was especially concerned about bad swirl marks as the dealerships often have inexperienced kids performing the detailing. Mike assured me it was perfect and there was No Swirl Marks at all. I paid extra for an enclosed carrier to deliver the car to me. The driver unloaded the car and said 'oh my god' I'm soo sorry it looks like they've taken it off road it was so muddy. The driver told me when he picked it up Mike make the comment 'oh my god' I thought this would be shipped on an open carrier so we didn't bother to clean it up at all. Mind you, before the truck arrived Mike told me personally that the car had be 'sent to the detail shop' to be cleaned up prior to shipping. Just another lie. I won't even go into the blemishes on the passenger door, the scratches on the drivers fender, the scuff marks along the passenger side, among other things. I was transferred to Matt the Sales Manager. All I requested was that I take it to a Ford dealership in my area and have it detailed to remove whatever swirls they could. Sales Manager Matt was again very indignant and told me he only mad $20 on the car and could not afford to pay for a detail. Like his bad business practices somehow became my responsibility. Do yourself a favor and purchase from somewhere else. You will find both Mike and Matt to be total liars. One lies and the other swears to it. We are talking about a 2018 vehicle that is less than a year old. All this and all I asked for was for the vehicle to be detailed as it should have been in the first place. I would have preferred zero stars but one is the least I could put. More

They are awesome!! All I had to do was tell Tony what I wanted in a vehicle and he gave me a number of choices. The first one I test drove was perfect. I am very happy. All I had to do was tell Tony what I wanted in a vehicle and he gave me a number of choices. The first one I test drove was perfect. I am very happy. More

Was very efficient The ford website has problems but got great help at working with the system and finding the right car for me. Was patient with all the different types The ford website has problems but got great help at working with the system and finding the right car for me. Was patient with all the different types of cars I wanted to look at. More