MetroWest Subaru

Be wary of the service dept. Double check any work you have done. Metrowest changed my Crosstrek's oil and filter at 9k miles. At 12k miles I checked the oil level and found i Double check any work you have done. Metrowest changed my Crosstrek's oil and filter at 9k miles. At 12k miles I checked the oil level and found it to be at least 1 1/2 quarts above the fill line. Alarmed, I took the car back to Metrowest. Adam, the service manager inspected the level with me, agreed it was too high and confirmed my understanding that overfilling could seriously damage the engine and catalytic converter. His response to what he saw, after we had checked the level and were away from the car, was to dispute the degree of overfill and claim that it was only 1/2 qt over. I responded that it was a least a quart over; he bet me I was wrong. Back at the car, he had to acknowledge that the oil was over the twisted part of the dip stick - more than a quart overfill. There was not a word of apology for the overfill- just the statement "mistakes happen" . . He suggested that I have them change the oil and filter (for $89). I responded thanks anyway, but please just drain the oil to the correct level. That was done without charging me. But I was disappointed that the receipt mentioned only incorrect oil level without mention of how grossly overfilled it was. I guess it will be just my bad luck if the oil fill caused damage that doesn't show up until later and I don't have any proof of what might have caused the damage More

I worked with Mario, who was wonderful in explaining+ taking time for me. His response time to emails was very good. I would like to work with him in the future. taking time for me. His response time to emails was very good. I would like to work with him in the future. More

Both your service department and the sales department treated me with total professionalism. My engine blew and I was towed in . treated me with total professionalism. My engine blew and I was towed in . More

I had a great experience working with Jake McEvoy on the purchase of my new automobile. This dealership was a little further away, but Carol on their team was fast to contact me and followed up again once i purchase of my new automobile. This dealership was a little further away, but Carol on their team was fast to contact me and followed up again once it was evident I was interested. When I arrived to inspect the vehicle and determine whether it was a good fit for me, Jake was really polite, he showed me the vehicle and answered all of my concerns. It was worth the drive to MetroWest Subaru because I did not have the same experience at a nearby dealer. Because it was my first time purchasing a new vehicle, I was anxious and afraid of the decision, making such a major purchase and fear of not getting overcharged. I believed that working with someone who was kind, welcoming and positive would make the whole thing more fun. You also want someone who will be as straightforward and truthful as possible. Jake's assistance, honesty, and openness made this aspect of the process go more smoothly. He also made some of the tedious tasks go faster by chatting with me. Essentially, I was satisfied with my Legacy and would definitely return/refer others in the future for vehicle purchases. More

Metro west Subaru made buying my new car an easy, streamlined process. Sales and the finance manager were approachable and I never felt any pressure. streamlined process. Sales and the finance manager were approachable and I never felt any pressure. More

Wonderful people, really above and beyond expectations. When I had an engine issue, VJ, and the entire service & parts teams, were outstanding in making my service experience as seamless as possible. I can When I had an engine issue, VJ, and the entire service & parts teams, were outstanding in making my service experience as seamless as possible. I can't overstate how excellent MetroWest Subaru was to me. Thank you so much! More

Marc was very helpful in answering my questions and choosing the right model. I had peace of mind knowing my car had been inspected and serviced before I pulled it off the lot. choosing the right model. I had peace of mind knowing my car had been inspected and serviced before I pulled it off the lot. More

A really nice car buying experience. I was treated nicely by Marc, who walked me through all the details of the car, which were many, and whole team, and got the car I wanted at a good I was treated nicely by Marc, who walked me through all the details of the car, which were many, and whole team, and got the car I wanted at a good and fair price. I'll be back to have the car maintained. I'm a big fan of this dealership. Such nice people that genuinely are happy to please their customers. I was disappointed that the interest rate wasn't what was quoted to me, however. It ended up being much higher, which ended up costing me more in the long run, even with my stellar credit. More

I have bought two cars from this dealership and have found the professionals there to be knowledgeable, easy to work with and extremely helpful. found the professionals there to be knowledgeable, easy to work with and extremely helpful. More