MetroWest Subaru

Impreza Purchase Marc did a fantastic job helping me to find the perfect car! He is informative, kind, and is a pleasure to work with. Thank you for suberb customer se Marc did a fantastic job helping me to find the perfect car! He is informative, kind, and is a pleasure to work with. Thank you for suberb customer service and support in purchasing my new Impreza! More

Outstanding Experience This is my second experience at MetroWest Subaru. My experience this time was even better than my first if that was possible. Tyler was excellent and This is my second experience at MetroWest Subaru. My experience this time was even better than my first if that was possible. Tyler was excellent and the sales manager Jeff, with whom I spoke on the phone to initiate my interest at the end of the lease was outstanding also. I don’t like to spend a lot of time on this I just know what I want and I want to get to my deal as efficiently as possible. All that happened and more. From the appointment to look at the car that I wanted, to the negotiation for what my needs were, to the financial review and finalizing the deal, it was all outstanding. Tyler greeted me for my appointment, had everything ready for me and answered all my questions completely and concisely. I love Subaru and I love my experiences at MetroWest Subaru and I want to particularly thank Tyler and the team for their approach. When I went to take my car ians Tyler is going over everything, my power cord for my cell phone to initiate CarPlay did not work. Tyler saw how stressed I was about navigation and just gave me his cord. Just take care of what the customer needs! Great experience great place to buy a car. More

Metrowest Subaru First, everyone at Metrowest Subaru, both on the sales side and the service side, is courteous and helpful. Our sales person, Marc Soloway, is knowle First, everyone at Metrowest Subaru, both on the sales side and the service side, is courteous and helpful. Our sales person, Marc Soloway, is knowledgeable and a pleasure to deal with. Our family has bought three Subaru's from Marc over the past several years and each time Marc made the car buying process as smooth as possible - no sales pressure or nagging phone calls/emails. We will definitely go back to Metrowest Subaru and Marc Soloway for our next Subaru. More

One of the best experiences buying a new vehicle I’ve ever h My sales associate Marc was very knowledgeable and a real pleasure to deal with. While I was waiting in the sales floor waiting area the General Manag My sales associate Marc was very knowledgeable and a real pleasure to deal with. While I was waiting in the sales floor waiting area the General Manager VJ introduced himself and checked to be sure I was being taken care of. It was a great experience. More

Great service! I worked with Jeff B. on getting a lease for a 2019 Subaru Impreza. As someone who has never leases before Jeff was very informative and made what was I worked with Jeff B. on getting a lease for a 2019 Subaru Impreza. As someone who has never leases before Jeff was very informative and made what was a stressful situation for myself very enjoyable. Not only did he provide great service but when is stacked my options up against other dealers in the area, Jeff gave me a really fair deal and financing options that worked for me. I will be recommending Metrowest to anyone looking for a new car. More

Tremendous Experiece It was incredible working with Marc on purchasing our new car. Marc was easy going and took the time to walk us through the vehicle. On the day we w It was incredible working with Marc on purchasing our new car. Marc was easy going and took the time to walk us through the vehicle. On the day we were to pick up our vehicle, we ran into issues at home and were late to our appointment with Marc. Marc made magic happen with our insurance agent and the RMV to make sure we'd be able to still bring the car home that day. The folks are MetroWest Subaru were tremendous down the line. More

An excellent experience I worked with Jeff B, who was very courteous, patient and professional. He answered all my questions and there was no sales pressure at all. He took a I worked with Jeff B, who was very courteous, patient and professional. He answered all my questions and there was no sales pressure at all. He took a great deal of time in order to explain all the features, bells and whistles of the vehicle. It was a relaxed experience and a pleasure to work with him. More

Made a quick deal but never got the promised car. I made a quick purchase and put in my deposit on the same day I stopped by. They promised to get the vehicle ready in 7 to 10 days. Each week I have t I made a quick purchase and put in my deposit on the same day I stopped by. They promised to get the vehicle ready in 7 to 10 days. Each week I have to check in with them and the answer is always not sure. About 6-8 phone calls and emails, 20 days passed, they still don't have a clue when the car is ready. The manager, Jeff Ricard, who was supposed to call me to figure out a solution, ended up sending me an email with another notice: "I will let you know when your car is ready". After I replied, the solution they offered was to cancel the transaction, after putting the deposit for 3 weeks. It is a completed waste of time and energy doing business with this team. They only keep looking for excuses for themselves and never thinking from a customer's perspective. As a person with a little baby, we needed the car for traveling. We have been waiting forever and ended up wasting time and money on this untrustworthy dealership. More

Traded my 2015 STI for the 2019 Grey series STI . The dealer went above and beyond my expectations not just to get the car but also making this whole transaction seamless. Very knowledgeable and res . The dealer went above and beyond my expectations not just to get the car but also making this whole transaction seamless. Very knowledgeable and respectful staff. More

Lease scam and dishonest behavior I agreed on a price via email. When I went to lease the car the dealership tried to mark up the price by $8k above the MSRP on the lease contract! I agreed on a price via email. When I went to lease the car the dealership tried to mark up the price by $8k above the MSRP on the lease contract! This was my worst car shopping experience. More