MetroWest Subaru

An excellent experience I worked with Jeff B, who was very courteous, patient and professional. He answered all my questions and there was no sales pressure at all. He took a I worked with Jeff B, who was very courteous, patient and professional. He answered all my questions and there was no sales pressure at all. He took a great deal of time in order to explain all the features, bells and whistles of the vehicle. It was a relaxed experience and a pleasure to work with him. More

Made a quick deal but never got the promised car. I made a quick purchase and put in my deposit on the same day I stopped by. They promised to get the vehicle ready in 7 to 10 days. Each week I have t I made a quick purchase and put in my deposit on the same day I stopped by. They promised to get the vehicle ready in 7 to 10 days. Each week I have to check in with them and the answer is always not sure. About 6-8 phone calls and emails, 20 days passed, they still don't have a clue when the car is ready. The manager, Jeff Ricard, who was supposed to call me to figure out a solution, ended up sending me an email with another notice: "I will let you know when your car is ready". After I replied, the solution they offered was to cancel the transaction, after putting the deposit for 3 weeks. It is a completed waste of time and energy doing business with this team. They only keep looking for excuses for themselves and never thinking from a customer's perspective. As a person with a little baby, we needed the car for traveling. We have been waiting forever and ended up wasting time and money on this untrustworthy dealership. More

Traded my 2015 STI for the 2019 Grey series STI . The dealer went above and beyond my expectations not just to get the car but also making this whole transaction seamless. Very knowledgeable and res . The dealer went above and beyond my expectations not just to get the car but also making this whole transaction seamless. Very knowledgeable and respectful staff. More

Lease scam and dishonest behavior I agreed on a price via email. When I went to lease the car the dealership tried to mark up the price by $8k above the MSRP on the lease contract! I agreed on a price via email. When I went to lease the car the dealership tried to mark up the price by $8k above the MSRP on the lease contract! This was my worst car shopping experience. More

Amazing Marc Soloway was awesome! He took so much time with me explaining everything I needed to know! I got a great deal. I wasn’t pressured at all! It was a Marc Soloway was awesome! He took so much time with me explaining everything I needed to know! I got a great deal. I wasn’t pressured at all! It was a very smooth process!! Ron, in finance had everything prepared! All I had to do was sign on the dotted line! Everyone was very professional!! I would highly recommend MetroWest Subaru to anyone!! Thank you Marc, Ron, and MetroWest Subaru for a wonderful experience!! I love my car!! More

Easy and enjoyable buying experience Marc, from our first meeting and on, was knowledgeable and very friendly. He has a very solid understanding of the vehicles he sells. I would recomme Marc, from our first meeting and on, was knowledgeable and very friendly. He has a very solid understanding of the vehicles he sells. I would recommend anyone interested in a subaru to speak with Marc. More

respectful and honest Alex helped me in the service department. I drove in with a screeching and rattling. I was fearing the worst. They could have sold me anything to h Alex helped me in the service department. I drove in with a screeching and rattling. I was fearing the worst. They could have sold me anything to have the noises stop. Alex explained to me with language that I could understand that the technician found it was merely a pebble which got caught by a plate with the brakes and the rattling was just the heat shields. All of which they could take care of on that visit. I did have to wait a couple of hours but overall I was extremely happy with the service that Alex and Chris the service manager provided. More

Fantastic service Marc was responsive, friendly and very helpful. He helped us make the best choice for our needs and processed everything very quickly. We will definit Marc was responsive, friendly and very helpful. He helped us make the best choice for our needs and processed everything very quickly. We will definitely work with him again when we need another car. We are very happy with our purchase and the whole experience. Thank you! More

Excellent purchase experience I recently purchased a 2018 Outback, and I had an excellent purchase experience with Mike Cerqueira. Everything was clear and direct, I felt the inter I recently purchased a 2018 Outback, and I had an excellent purchase experience with Mike Cerqueira. Everything was clear and direct, I felt the interactions were honest, and the price seemed fair. His product knowledge was also excellent. We'd recommend both MetroWest in general and Mike in particular. More

Let's hear it for express My salesman Marc walke to the express service informing I did not need an appt for an oil change and state inspection. Dave told me it would be about My salesman Marc walke to the express service informing I did not need an appt for an oil change and state inspection. Dave told me it would be about an hour and a half. About 45 minutes later it was done and I got a coupon for a free wash at scrub a dub. I didn't have to wait any more. The staff Kerri, Mike bono and Alex are so friendly and professional More