MetroWest Subaru

New Crosstrex purchased during the CoVid19 pandemic I would like to thank all of the staff at MetroWest Subaru on my purchase of a 2020 CrossTrex. The online experience was easier than I could have imag I would like to thank all of the staff at MetroWest Subaru on my purchase of a 2020 CrossTrex. The online experience was easier than I could have imagined. They explained the process clearly, helped me thru all decisions and made purchasing a new vehicle a real pleasure. I was so pleased to find my car waiting outside at the dealership, the entire team did a great job. The amazing team of Marc, Ron and Jeff R. are all friendly professionals, thanks guys. Many thanks to all More

Bought a new Subaru Forester even in the pandemic! We've been trying to buy a new car for a while, and I was worried that the pandemic would make it difficult, but the whole process was quick and painl We've been trying to buy a new car for a while, and I was worried that the pandemic would make it difficult, but the whole process was quick and painless. Marc was very professional and friendly, and answered all of our questions throughout the process. More

During the pandemic I was able to still go to the dealership and do all the paper work that was needed while social distancing. Great place to go everything went very smoothly dealership and do all the paper work that was needed while social distancing. Great place to go everything went very smoothly More

Great communication, attention to detail, and all in all a smooth online process to complement the in person service. No better way to buy a car in a pandemic. a smooth online process to complement the in person service. No better way to buy a car in a pandemic. More

Jeff Ricard reached out to me after I made an inquiry on a Forester through the website. He was very personable on the phone and made me feel comfortable right away. I did not feel any pressure whatsoever, a Forester through the website. He was very personable on the phone and made me feel comfortable right away. I did not feel any pressure whatsoever, which was surprising given the current conditions due to C-19. He invited us for a test drive and we tried the Forester but the seat was not comfortable for me, so the next day we test drove an Outback. We met salesman Patrick Gloss, who was very accommodating. Jeff and Patrick allowed us all the time we needed, and even said to take the cars home to make sure they fit in our garage! When we learned that a famiky member had unexpectedly passed away, they were very understanding and gave us time and space to mourn. After presenting Jeff with another Subaru dealer's offer, Jeff matched it and we bought our Outback. I can't say enough how transparent and straightforward Jeff and Patrick were, and we'd highly recommend talking to them before approaching any other Subaru dealer. We also were impressed with John Kent, who thoroughly explained all of the paperwork and optional packages we could add to protect our new car. Thank you for the impeccable treatment and service we received! More

y far the worst dealership I have ever dealt with. Reached out about sale hours was told come on down, when I arrived there wasn't a single soul in sight. Ok that's fine, looked on the lot for what id Reached out about sale hours was told come on down, when I arrived there wasn't a single soul in sight. Ok that's fine, looked on the lot for what id be interested in. Okay, so I call make an appointment, call that morning to confirm what 2 vehicles I wanted to test drive, only to be told they only had a hatchback model of one, okay that's fine bur that's not what I'm buying. Test drive went fine, get back and waiting for the sale rep to bring out paper work, when another rep was working with another party going over all the promotions, savings, and deals... Only for my sales rep to come out, tell me Subaru leasing are trash and they don't really offer sales/deals. So someone was lying right off the bat. The sales reps and sales manager both wanted me to sign for a vehicle they didn't even have on the lot. So, at the point I said well just find an Impreza Sport. Sales rep said, we don't have one. Sales manager Jeff made some calls, yep no problem we will bring it over Monday. Monday comes and goes. Friday comes and the sale rep reaches out asking if I was still interested in the vehicle I looked at... I explained no, I was waiting around waiting to hear from Jeff about the sport. This sales rep threw his sales manager right under the bus and tells me Jeff was told no to bringing the vehicle over and had zero intentions of doing so. Oh did I mention I made it clear, I needed a vehicle as I work in public safety and my vehicle was wrecked in an accident the week prior to my first trip to the dealership. So, I reach out to Jeff who says the vehicle was still on hold but they are short staffed so he couldn't pick up the phone in 5 days to tell me the car I was waiting for wasn't ever coming. This is a common "game" played by Subaru, you know my father having worked for Subaru for many years. So, having had my time completely wasted by this dealership I reached out to VJ the manager and still haven't heard a peep back. Oh and I almost forgot, I reached out to another Subaru dealership in the state, huge price difference between the two for the same model/trim. Beware nothing but LIARS and SNAKES over there at MW Subaru. More

Worked with Jeff and John (finance) on purchasing my 2020 Subaru Impreza amidst the coronavirus shenanigans. The process was well oiled. They were both great and responsive. Got great pricing on the car. I w Subaru Impreza amidst the coronavirus shenanigans. The process was well oiled. They were both great and responsive. Got great pricing on the car. I was even a bit of a PITA by switching pickup days requiring double work and expediting work for Jeff and John, but they made it all happen. Would certainly recommend MetroWest Subaru to anyone looking to buy a new subbie. More

Not just an auto sales person but a true professional. It was a pleasure working with Marc and purchasing our new car. He was cordial, inviting, knowledgeable, not pushy, attentive, has a positive attitud It was a pleasure working with Marc and purchasing our new car. He was cordial, inviting, knowledgeable, not pushy, attentive, has a positive attitude and he listens to what your needs are. He helped us locate a car that had not been test driven. Most would have just said, we don't have what you're looking for but Marc dedicated his time and effort into exactly what we wanted. Marc is a jack of all trades at this dealership. He was able to answer technical questions and give us numbers without the pain of going back and forth between multiple people. From my experiences with other dealerships, there is absolutely no hesitation in recommending Marc. More

A true professional - great experience Worked with Marc to buy my new Outback. Marc is no pressure, detailed and leaves the buying timeline in your hands which I really appreciated. No push Worked with Marc to buy my new Outback. Marc is no pressure, detailed and leaves the buying timeline in your hands which I really appreciated. No pushy sales tactics unlike my prior buying experiences with other brands and dealerships. Finance team was very professional and easy to work with. Got a great car at a fair price with high level of service. Have already started referring friends and family! More

Great experience! Whole staff was cordial and welcoming. Marc was particularly great at getting me the exact car I wanted, at a price that worked for me. I have had terrible experiences at other dealerships Marc was particularly great at getting me the exact car I wanted, at a price that worked for me. I have had terrible experiences at other dealerships, but this was a completely different experience. Would recommend to anyone looking for a Subaru! More