MetroWest Subaru

Excellent Service Everyone is courteous and helpful and efficient. It is a pleasure doing business there. Releasing a new Crosstrek every three years has been painless Everyone is courteous and helpful and efficient. It is a pleasure doing business there. Releasing a new Crosstrek every three years has been painless and enjoyable! More

Responsive to our needs We were very happy working with Patrick who was prompt and responsive to our needs without being pushy. He helped us through the purchase decision, ne We were very happy working with Patrick who was prompt and responsive to our needs without being pushy. He helped us through the purchase decision, negotiated in good faith, and made sure we were well cared for. More

Great Customer service Patrick was very helpful when purchasing my used Subaru. He even came in early so I could pick the car up when it was convenient for me. John in the f Patrick was very helpful when purchasing my used Subaru. He even came in early so I could pick the car up when it was convenient for me. John in the finance department explained my options and made choosing the right payment plan and coverage very simple. More

Epic Fail (service center) This was my first (and last) visit to MetroWest Subaru. I thought I’d give them a try because I liked the convenience of their extended service center This was my first (and last) visit to MetroWest Subaru. I thought I’d give them a try because I liked the convenience of their extended service center hours. As such, I scheduled an appointment for an oil change, tire rotation, and battery check. They were booking appointments three weeks out when I called which probably should have been a red flag right there as some places will just let you pull in without an appointment for basic/routine services. I arrived at 3:30 PM for my 4:00 PM appointment and was checked in at the service bay. They took down the mileage, confirmed the services I had requested in advance, and documented the condition of the car with an iPad. I was then sent upstairs to the waiting area. By 5:30 PM I started thinking it was taking longer than it ought to and had not been checked on by anybody. By 6:15 PM I went back down to the service counter to check on the progress of the work. To my disbelief, they had no record in the computer of me or my car being there. This, despite the fact that the appointment had been on the books for 3 weeks and that I was physically checked in and on site. Behind the counter, the service representatives looked at each other slack-jawed, stymied by their own incompetence and unsure where to point the finger of blame. They had no answers for what had happened. They did offer to get started on the work and do it for free but by that time I had been there for almost 3 hours and had no confidence in the place so I declined the offer and walked out. I left there feeling betrayed, frustrated, and furious. This was absolutely the worst customer service experience I have ever had (for anything...not just cars). I suggest steering clear of this place. More

Top Notch Dealership Third time buying a Subaru with Marc Soloway. Straight forward, no bs, makes for a good relationship. Service at Metrowest is also a plus. They do a Third time buying a Subaru with Marc Soloway. Straight forward, no bs, makes for a good relationship. Service at Metrowest is also a plus. They do a great job of regular maintenance and don't push for unneeded work but keep you well informed of your car's status. More

All-around Great Experience Marc was great from start to finish in the process of purchasing a new car. He helped narrow down my choices between two vehicles and offered construc Marc was great from start to finish in the process of purchasing a new car. He helped narrow down my choices between two vehicles and offered constructive advice on which components would best serve my needs. I would certainly recommend Marc to my friends and family; he is straight-forward, honest and a pleasure to work with. More

Great overall buying experience Met with Jake after a couple of phone calls and in a few minutes I knew I would purchase the car from him. He professionally answered our questions an Met with Jake after a couple of phone calls and in a few minutes I knew I would purchase the car from him. He professionally answered our questions and his knowledge was very helpful in resolving a few items of concern. We were happy to agree on a deal without feeling pressured or uncomfortable. We would gladly recommend Jake to anyone planning to buy a Subaru. Thanks! More

Purchase of 2020 Subaru Forester This is my 4 th Subaru Forester purchased at this dealership. Marc has been my sales contact for the last 3. I contacted Marc about my most recent pur This is my 4 th Subaru Forester purchased at this dealership. Marc has been my sales contact for the last 3. I contacted Marc about my most recent purchase, requesting the model, color, and particular accessories. He was able to identify the model I wanted and tailor it to my specifications. As always he was very helpful. More