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MetroWest Hyundai

Framingham, MA

3.0
937 Reviews
At MetroWest Hyundai, we are dedicated to helping you find the perfect luxury vehicle for your needs. Our dealership in Framingham, Massachusetts, provides an impressive selection of sedans, SUVs, sports cars, and hybrids, plus a knowledgeable staff to make your shopping experience enjoyable. Our financing and leasing options are tailored to fit your needs, and our sales team will assist you in choosing the perfect car and features. Additionally, our experienced service department is committed to providing you with the ultimate driving experience.
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520 Worcester Rd

Framingham, MA

01702

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Showing 937 reviews

June 02, 2010

I just thought that someone should know that my experience so far with the Collision Center is going very well for my 2007 Sante Fe AWD GLS. Specifically, they will take the time to make explanat More

by JFGriffin4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt
May 26, 2010

My wife and I had been looking to get 2 cars… one with a trade-in and another one as an outright purchase. After having a terrible experience at Clay Hyundai in Norwood (shady Sales Manager, Carlos? I thi More

by chase85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim, Eric, Felipe, Doug, Joe
May 23, 2010

got a new car, we are happy with it and the service. sales team did not seem to apply much pressure. accomodating for test drives, etc. we go for regular oil change / tire rotation / etc. and its good, More

by 8shey2hhb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Felipe Miranda, Easton
May 20, 2010

Hyundai wasn't even a consideration for me, but after going to the dealership and seeing what they had to offer me and how they approached my situation, I couldn't refuse! I'm a college student and the More

by jt716
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Reid
May 10, 2010

It was a very pleasant experience dealing with Herb Connolly Hyundai in Natick, Ma. I received a very good quote from the Internet Director, Adam Owens and checked the pricing against Consumer Repor More

by bostonbob2030
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
3
May 10, 2010

I visited this dealer to test drive and get more information on the Hyundai Sonata 2011. I thought the dealership was setup very nice and the sales person (although new) seemed very knowledgeable. I More

by JcMercado
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Breno?
May 10, 2010 -

MetroWest Hyundai responded

Hello sir, I am the Internet Director at Herb Connolly and am extremely concerned from reading your review. The owner has seen this as well, we intend to take action. So that I can better figure what went wrong here, do you remember the manager who worked with Breno for you when you were in? Was there only 1 or more? Sometimes if there are multiple people working the desk things can get confused but that's no excuse for a bad experience. Please email me at aowens@herbconnolly.com or call me directly at 774-244-7163. I will be tied up for the first half of today (until around 2:30) but will return your call ASAP. Thank you, Adam Owens Internet Director Herb Connolly Hyundai 774-244-7163

May 10, 2010 -

JcMercado responded

I do remember there were at least two mangers (persons) up at the desk dealing with our quote. I apologize for not remembering their names but I did try and voice concern via email when I was contacted by a customer service email / survey and no response was given. If it is helpful i am fairly confident that I can find the email that was sent. Please advise.

May 10, 2010 -

MetroWest Hyundai responded

Hello sir, If you could find that it would be helpful. I will say that I have let the owner see this and naturally he is quite concerned. We have done business for over 90 years and take our integrity very seriously (That's how we've been in business since 1918). I will be meeting with the owners tomorrow and this will be on my agenda. You can email me directly at aowens@herbconnolly.com or call at 774-244-7163. I will keep you posted as well. Best regards, Adam Owens Internet Director Herb Connolly Hyundai 774-244-7163

April 30, 2010

Hi, I have just purchased my first Hyundai at Herb Connolly in Natick. My salesman was Jim O'Reilly. From the moment my husband and I entered the dealership we were more than impressed. The whole expe More

by edigby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim O'Reilly
April 21, 2010

I will only purchase my vehicles from this dealership and have done so since 1999. I will only purchase the Hyundai product. In fact, my daughter just purchased a used Sonata this month. All the staff are More

by JKGriffin4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Kitt, Philipe Miranda, Brian
April 21, 2010

I stopped by Herb Connolly Hyundai three days ago to chat with them about a 2010 Hyundai Touring SE - and I drove home with my car today! Throughout the process my salesperson, Wens Prophete, was up front, More

by vandegriftd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wens Prophete
April 20, 2010

The salesman was strait forward and very informative. He took his time and methodically explained each model and compared their features with no high pressure sales. Customer satisfaction was of the highest More

by RPeters686
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Porter
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