MetroWest Acura- Service Center

Not the most professional or pleasant experience Service center asked to charge for services even before explaining what was being fixed or how much it would cost. Difficult time getting a live p Service center asked to charge for services even before explaining what was being fixed or how much it would cost. Difficult time getting a live person when calling back after they tried to text us to get our cc number. Often feel passed around from person to person bc they don't prepare or talk to one another about what we are needing help with. More

They make it easy I always have a great experience at Herb Connolly Acura. I know that when I sit in the waiting room, they are doing the best to tune up, check, double I always have a great experience at Herb Connolly Acura. I know that when I sit in the waiting room, they are doing the best to tune up, check, doublecheck that my car is in great shape. I trust completely when Kevin says I need a certain service. I have never had an issue with my Acura, and I am really thankful for the professionalism, knowledge and concern the staff shows to me and my car every time I visit. More

quick service at a reasonable price Jake was very accommodating from the moment I called to schedule my routine maintenance. He worked with my schedule in fitting me in and the work was Jake was very accommodating from the moment I called to schedule my routine maintenance. He worked with my schedule in fitting me in and the work was done as requested and topped off with a car wash and vacuum! More

First Service with Maintenance Plan I arrived early in the morning. I do appreciate the ease of booking appointments online. I had submitted a question in the online appointment note are I arrived early in the morning. I do appreciate the ease of booking appointments online. I had submitted a question in the online appointment note area, which asked what services are covered under the pre-paid ethos service plan. I was never contacted or received any response when I arrived for my service. I met with both service advisers and told them I had the ethos pre-paid plan. Both told assured me it would be taken care of. I went to the waiting area while the service was being performed. After the service was completed, the service adviser came to get me and explained the charges. I noticed it was higher than anticipated. (~$750) I was about to hand him my credit card, when I asked if the Ethos service package was applied. After some checking, he said it was not applied and that he would have to update the charges. Afterwards the bill ended up being ~$550. At no time between my submitted appointment till the completion of service, did anyone explain my question of "I have the 3 yr maintenance plan. Is service for code B123 covered fully under this plan?" I clearly wanted to know what would be my end fee prior to allow the services to be performed. This is simple business process that needs to be followed. More

Air Bag Recall I was very pleased with this service. I was quoted 1 1/2 wait time to change the drivers air bag and my complementary wash and vacuum. I was very su I was very pleased with this service. I was quoted 1 1/2 wait time to change the drivers air bag and my complementary wash and vacuum. I was very surprised, 45 minutes later, when my name was called and the car was ready to go. More

Type of service: A-1 Very smooth and efficient from drop off to pick up. The Service Advisor was very accomodating and took the time to explain the work to be performed an Very smooth and efficient from drop off to pick up. The Service Advisor was very accomodating and took the time to explain the work to be performed and set the proper expectation for the final cost. More

May 2017 service call I always deal with Kevin Hagerty in the service center and I am always completely satisfied with Kevin's professionalism, product knowledge, and his a I always deal with Kevin Hagerty in the service center and I am always completely satisfied with Kevin's professionalism, product knowledge, and his ability to listen to my concerns. He will always repeat back to me the reason why I called to ensure my needs are understood and there is no confusion as to the reason for my call. Kevin Hagerty is the best and the only person I will deal with. More

Highly recommended Consistently excellent in all aspects of dealer experience. I will be a customer for as long as I live in the area. Highly recommend and encouraged to Consistently excellent in all aspects of dealer experience. I will be a customer for as long as I live in the area. Highly recommend and encouraged to visit More

1st oil change Great service on Saturday. Only took an hour to change the oil and the best part is they wash and vacuum the car. People are very nice! Great service on Saturday. Only took an hour to change the oil and the best part is they wash and vacuum the car. People are very nice! More

The Best Service Department in the business! When and if you have a service problem their is no one better then Jim Brown. He runs a very professional department and he treats people with respect When and if you have a service problem their is no one better then Jim Brown. He runs a very professional department and he treats people with respect. More