MetroWest Acura- Service Center

Efficient and friendly As always, the service dept. at Herb Connolly Acura is superb! Super friendly and knowledgeable staff, the service appointments are on-time; comforta As always, the service dept. at Herb Connolly Acura is superb! Super friendly and knowledgeable staff, the service appointments are on-time; comfortable places to wait on site. Jim Brown who manages the service department is one of the best -- it shows in every interaction with his team. More

Great customer service. The team did a bunch of warranty work quickly and everything seems to be working fine so far. Great communication from Jake and the team! The team did a bunch of warranty work quickly and everything seems to be working fine so far. Great communication from Jake and the team! More

Inspection and free car clean This dealership is outStanding! The service people, and the sales people and the faculty are all terrific !i would recommend this place to anyone tha This dealership is outStanding! The service people, and the sales people and the faculty are all terrific !i would recommend this place to anyone that would want to try an Acura More

our first service appointment at HCA Windshield wipers are in worse condition. Both now have uneven smears which impairs vision. Windshield seal with loose rubber above driver side and ho Windshield wipers are in worse condition. Both now have uneven smears which impairs vision. Windshield seal with loose rubber above driver side and hood scratches not evaluated. We asked service to advise us on both issues and got no feedback on what to do to repair. Oil was changed which was fine. May try another dealer for service. Thank you. More

Straightforward and easy Great experience at Herb Connolly Acura service center the other day! Worked with Jake who was urgent, honest, and professional. You don't always exp Great experience at Herb Connolly Acura service center the other day! Worked with Jake who was urgent, honest, and professional. You don't always expect the best interaction when working with dealerships, but it was a pleasure working with Jake. Thanks! More

Outstanding Concerned dedicated professional staff with high level of customer respect- my needs were met and clearly were the priority of the staff and everyone Concerned dedicated professional staff with high level of customer respect- my needs were met and clearly were the priority of the staff and everyone was friendly and courteous More

Service Everything went great on our service visit, the car was done on time and everything works well ,we couldn't be happier it was a great experience . Everything went great on our service visit, the car was done on time and everything works well ,we couldn't be happier it was a great experience . More

Thank you A very big thank you to the folks in the service dept at Herb Connolly Acura! After several frustrating problems with my MDX, they helped me get ever A very big thank you to the folks in the service dept at Herb Connolly Acura! After several frustrating problems with my MDX, they helped me get everything fixed and at reasonable prices. Having access to a loaner-car was a huge help, plus they were wonderful in keeping me updated and understanding of the service process of my car. Overall a great experience and I really appreciate all their help! More

Saved money having dealer service my AC My 2011 Acura RDX AC failed at 90,000 miles. Took it in to the dealer. I was originally written up for the standard AC recharge & inspection charge. U My 2011 Acura RDX AC failed at 90,000 miles. Took it in to the dealer. I was originally written up for the standard AC recharge & inspection charge. Upon inspection, the dealer found the clutch had failed and the failure was covered under my extended 7 year 100K miles warranty. So the dealer gave me a loaner car since the fix was going to take more time than I could wait and texted me when it was ready. The dealer replaced the AC clutch, did the recharge, reinspected the system and removed the standard charge. My bill was $0.00. I wasn't even thinking about warranty repairs. I just wanted someone who knows Acuras inside out to do the work. Had I gone to a local shop to "save money" this would have easily cost $500 to fix and no loaner car. More

new battery I called with a problem starting my car and I was able to schedule a service appointment first thing the next day. In one hour , my problem was solve I called with a problem starting my car and I was able to schedule a service appointment first thing the next day. In one hour , my problem was solved and my car was ready, all washed and vacuumed.. I was also given a heads up about a potential problem with my exhaust system and told of a range of options to think about. In my experience this thorough check up every time I bring in my car has allowed me to keep my car going in excellent shape for almost thirteen years. More