MetroWest Acura- Service Center

Service not so friendly Not so friendly advisor. Expensive place for service. They always come up with some service ofcourse with added cost..they say they are goving discoun Not so friendly advisor. Expensive place for service. They always come up with some service ofcourse with added cost..they say they are goving discount but they take more than what it really cost. I had a question about my vehicle; when I asked a question he wouldn't care much and very lazy and reckless in answering my question. Only reason I visit this place for service is I bought my car here and no other nearby acura service center. More

Love the guys at Herb Connolly Acura Service From the moment you call regarding a service appointment for your car, until you pick up your expertly serviced and cleaned vehicle, the folks at Herb From the moment you call regarding a service appointment for your car, until you pick up your expertly serviced and cleaned vehicle, the folks at Herb Connolly Acura service make your experience a pleasure! Everyone is friendly, knowledgeable and helpful to getting your car serviced as quickly and painlessly possible! Under the fabulous leadership of James Brown, his team of outstanding service technicians and mechanics really know what they are doing. Thank you for making my car service experience so easy! You guys ROCK! More

Routine Service This was a routine service to Herb Conoly Acura for our MDX. The reservation was straight forward and easy. When we arrived Herb Connolly, the servi This was a routine service to Herb Conoly Acura for our MDX. The reservation was straight forward and easy. When we arrived Herb Connolly, the service team is ready for us and they were very helpful. Oil change is completed and they rotated tires and completed brake pad inspection. Service Advisor was knowledgable and very helpful. MDX is one of the best car with minimal issues and we thank Acura for that. Herb Connolly makes our service visits very easy with a very clean & friendly waiting area. High speed WiFi service is a huge service. After service is complete, our car is delivered in pristine condition (washed and inside was vacuumed). We will be back here again and we strongly recommend Kevin Haggerty (Service Advisor), Herb Connolly Acura and MDX. More

Purchase and Service This is the second car I purchased from Herb Connolly dealership. I have experienced the service and sales components of the dealership. Very profes This is the second car I purchased from Herb Connolly dealership. I have experienced the service and sales components of the dealership. Very professional people. The waiting room is comfortable and the service leader keeps you informed on the progress of the repair. More

What an experience! My experience at this dealership has been exceptional all the way. It took me less than an hour to negotiate for a new RDX on the phone and forwarding My experience at this dealership has been exceptional all the way. It took me less than an hour to negotiate for a new RDX on the phone and forwarding the paperwork required to start the process. The following day,no time was was wasted, I drove out my new car approximately two hours. Yesterday I took my car for service, I was updated on the problem and time to complete the job, again drove out earlier than anticipated. Great experience! More

Superior standard of service The Herb Connolly Acura Service Center is an ultra modern facility, with an extremely attentive and knowledgeable staff, offering top notch workmanshi The Herb Connolly Acura Service Center is an ultra modern facility, with an extremely attentive and knowledgeable staff, offering top notch workmanship. Their superior standard of service is truly amazing! More

Fast service but my car was not vacuumed. This was the second time I got oil changed. It was fast service and people were nice there but I found they did not vacuum my car. They did not do it This was the second time I got oil changed. It was fast service and people were nice there but I found they did not vacuum my car. They did not do it last time either. If they promised to clean my car, they should have done it. More

Excellent service department! Always excellent communication and performance in a clean and comfortable setting. All employees are terrific and the waiting area could not be nicer. Always excellent communication and performance in a clean and comfortable setting. All employees are terrific and the waiting area could not be nicer. Jim Brown is always available as well and always great experience! More

Snapping noise from front left brake area I brought my 2017 MDX into the service department to have a concerning snapping thump sounding issue. It happens after I brake and typically after rea I brought my 2017 MDX into the service department to have a concerning snapping thump sounding issue. It happens after I brake and typically after reaching 25 mph. Once I reach that speed and typically when I reduce the pressure on my accelarometer pedal the noise will occur. I left the car for the day and explained to the service dept that it was very intermittent at times while other times it happens quite frequently. This issue started after my last service at which time my tires were rotated and my brakes were cleaned. I'm writing this review on 7/11/17. Temp is 80 and it's a bit humid. The snapping noise is happening every time. I'm now reluctant to bring my car back because I feel the service dept doesn't believe me. I'm concerned about my safety while driving my car. There is something wrong with my car and it concerns me that the service dept can't figure out what's wrong. I guess I have no choice but to live with this but am very upset since I paid nearly $60,000 for my MDX. More

Always a positive experience; VERY customer focused! Jake is awesome; he consistently goes above and beyond!. He is quick with a smile, provides timely "understandable" updates on the findings of the me Jake is awesome; he consistently goes above and beyond!. He is quick with a smile, provides timely "understandable" updates on the findings of the mechanics and the work being done and makes sound recommendations. Thank you, Jeanne More