MetroWest Acura- Service Center

Great Experience I recently had my 30K service and state inspection done for my Acura MDX. Service was excellent.. The service rep was very professional and knowledgea I recently had my 30K service and state inspection done for my Acura MDX. Service was excellent.. The service rep was very professional and knowledgeable. More

Good service Went in for regular service interval and power steering flush. Service was good as usual and was out in less than an hour's time. Went in for regular service interval and power steering flush. Service was good as usual and was out in less than an hour's time. More

Excellent Service! Service in Acura Framingham has always been topnotch. The accommodation is excellent. Jake is one of the best service advisor I've ever had. He has an Service in Acura Framingham has always been topnotch. The accommodation is excellent. Jake is one of the best service advisor I've ever had. He has an excellent grasp of the vehicle. He provided me updates while my MDX is being serviced. I have always felt my MDX is in good hands with Jake. The vehicle was serviced in a timely manner and the wait was not long. More

Repair headlight I recently had one of my low beam lights go out and needed it changed. I purchased the bulb and tried to replace myself but ran into issues due to pot I recently had one of my low beam lights go out and needed it changed. I purchased the bulb and tried to replace myself but ran into issues due to potential electrical shock warnings I learned about. Without an appointment I drove into your service shop and they took care of the issue with in 20 minuets and washed the car. Everyone from Eddie to the entire service team were great! More

Good Service All in all the service was good. The Service representative was very helpful in explaining the needed work. I was kept informed about progress of wo All in all the service was good. The Service representative was very helpful in explaining the needed work. I was kept informed about progress of work More

Great experience! I had to change my appointment time on short notice and was accommodated without a problem at all, a great relief. I've worked with Jake Clew in the p I had to change my appointment time on short notice and was accommodated without a problem at all, a great relief. I've worked with Jake Clew in the past and he always goes above and beyond to give great service experience. I always feel he's been honest and very knowledgeable. I'd highly recommend him. More

Very Impressed I recently visited Herb Connolly Acura in Framingham this past weekend for the first time regarding the Takata Airbag Recall that my vehicle was a par I recently visited Herb Connolly Acura in Framingham this past weekend for the first time regarding the Takata Airbag Recall that my vehicle was a part of. I called Thursday morning to make my appointment and was conveniently given multiple options for that Saturday. The scheduling alone was more convenient and seamless than my usual dealership that I frequent for service, Acura Prime in Walpole. I arrived at my appointment Saturday, was helped immediately by Kevin who walked me through the process, walked me to the waiting room and offered snacks/beverages. I was quoted an hour to an hour and a half for the service and my vehicle was completed at exactly an hour to include an exterior wash and interior vacuum. The service that I have received in the past at Prime in Walpole is nowhere near the service excellence provided by HC Acura. My usual experience at Prime is long waits to even been seen, vehicle maintenance taking two to three times as long as originally quoted (even for just an oil change), being unable to find a representative to assist with questions to be followed up with at times by rude/dismissive service. I will also say that the waiting room at Herb Connolly is considerably nicer and an overall more pleasant setting. I will definitely be visiting HC Acura for future service and will probably return to HC to purchase my next vehicle when my current lease is up versus Prime. More

Fair price, great customer service Cindy took her time to keep my wife and I informed with the service needed for our 08 MDX, and help us out with and during the time the car was gettin Cindy took her time to keep my wife and I informed with the service needed for our 08 MDX, and help us out with and during the time the car was getting service More

Window Calibration My Windshield had cracked and JM Phillips when they replaced it, did not put the right size window so Jake could calibrate it. But Jacob was able to g My Windshield had cracked and JM Phillips when they replaced it, did not put the right size window so Jake could calibrate it. But Jacob was able to get the window and took me ASAP to get my window calibrated and as usual accommodated me with a Loaner More

Excellent This is the second time that I have brought my vehicle in for service and, once again, the experience was excellent. The multiple methods for booking This is the second time that I have brought my vehicle in for service and, once again, the experience was excellent. The multiple methods for booking made it convenient and they were able to accommodate my preferred time. I received notifications via text and email to remind me. The service was performed quickly and the car was delivered back to me with a complimentary wash. I waited in the showroom that was equipped w Starbucks Coffee and WiFi. They had offered a loaner vehicle if there was a need to keep my car for an extended period. Very easy. More