MetroWest Acura- Service Center

Inspection Sticker I came in because I needed an inspection sticker and I was treated with excellent service. I mentioned I needed a new battery for my key fob and they I came in because I needed an inspection sticker and I was treated with excellent service. I mentioned I needed a new battery for my key fob and they also took care of that for me. I also mentioned how I was in a bit of a rush, and even though I said that my service guy came and asked if I wanted a wash and vacuum and how long it would take. It was a great experience and the staff was super friendly and very attentive. More

Connolly Acura has my back! Connolly service staff are professional, courteous and show real interest in going the extra mile to ensure that safety and performance are always t Connolly service staff are professional, courteous and show real interest in going the extra mile to ensure that safety and performance are always the first and foremost objectives. More

Luxury car treatment Very positive experience taking car in for service. Helpful explanation of everything to be done and written chart as well. Each step was itemized for Very positive experience taking car in for service. Helpful explanation of everything to be done and written chart as well. Each step was itemized for cost. Very approachable technicians and staff. More

Friendly, efficient and professional service. Service at Herb Connolly Acura has always been impressive in our experiences with three cars over the years. Our most recent service (Nov. 2017) was Service at Herb Connolly Acura has always been impressive in our experiences with three cars over the years. Our most recent service (Nov. 2017) was again very professionally delivered and efficient. The service advisor was very attentive and explained the work clearly. Highly recommended shop! More

Timing Belt replacement Kevin Hagerty and the Service Technician did an excellent job replacing the timing belt, water pump, and belt tensioner on my 2007 Acura TL! The app Kevin Hagerty and the Service Technician did an excellent job replacing the timing belt, water pump, and belt tensioner on my 2007 Acura TL! The apponent was a very pleasurable experience as I was updated on the status of my repair throughout the process. The loaner car was very nice and quite impressive with all of the new features Acura has added to the new TLX! The car was completed in time and. The repair bill was exactly what was quoted. I would strongly recommend Herb Connolly Acura to anyone interested in purchasing an Acura or servicing their existing Acura! Best Regards, Roscoe Horton More

Quick in and out I scheduled an oil change (using a discount coupon) and before I got there, the brake light illuminated on the dash. They diagnosed the alert as bein I scheduled an oil change (using a discount coupon) and before I got there, the brake light illuminated on the dash. They diagnosed the alert as being a faulty float switch, but did not have a replacement on hard for my 2002 TL. That part was ordered with an expected availability of a day or two and when doing their usual checkout, also discovered that my battery was not up to spec. Being that I will be driving down to FL in Dec., I thought that should be replaced before I got stuck someplace along the way. All said and done, they did all the indicated work in under than 2 hours (including the complementary wash/vacuum) which I think was quite reasonable considering that I showed up 15 minutes early for my scheduled appointment. More

Responsive to my request The week before Thanksgiving, the A1 Service alert appreared in my 2014 MDX. Since we were about to drive about 600 miles round-trip, I wanted to make The week before Thanksgiving, the A1 Service alert appreared in my 2014 MDX. Since we were about to drive about 600 miles round-trip, I wanted to make sure my car was ready to go. But I was busy with other things and could bring in my car only on Saturday. I called Herb Connolly service on Friday afternoon and explained my situation.. They were booked for all of Saturday, but managed to squeeze me in anyway. More

B1 Service Worked with Jake, he recommended only the services that were needed and did a great job explaining everything. He got me in and out of the dealership Worked with Jake, he recommended only the services that were needed and did a great job explaining everything. He got me in and out of the dealership quickly which was a plus. More

Kevin the service rep wasn't helful I have had Acura vehicles for over 20 years I have put up with less than great service at the Framingham MA dealership for years because there is no I have had Acura vehicles for over 20 years I have put up with less than great service at the Framingham MA dealership for years because there is no other choice. The last visit to the service center was due to a recall on my 2016 MDX Kevin the service rep was not friendly. He wasn't willing to listen. I would say he came off as a bit arrogant. When I picked up the car I got a short explanation that besides taking care of the recall repairs, they didn't find anything wrong with the entertainment system (Bluetooth seems to drop connection intermittently as keep an re-stablishing connection with my Pandora station and it gets truly annoying) nor with the driver seat setting issues that I had reported. Sure enough as I'm pulling out of the dealership, the entertainment system Bluetooth starts acting up again. By the way, I was made to feel that I was being done a favor by repairing the issues related to the recall instead of being a bit apologetic in the name of Acura. I hope the transmission issues go away over the next 200 miles as Kevin had briefly explained. FOLLOW-UP I appreciate the call from the dealership manager who explained that the Bluetooth connectivity issue might be due to an issue with the latest iPhone OS update. He also was kind enough to point out that Apple might be coming up with a new update for the iPhone OS where they will address this issue. More

Jake Clew did a great job Jake got me in and out of my latest service experience very quickly. Always a pleasure dealing with Jake and the service group at Herb Connolly Jake got me in and out of my latest service experience very quickly. Always a pleasure dealing with Jake and the service group at Herb Connolly More