MetroWest Acura- Service Center

battery and deep freeze On Saturday of New Year's weekend, my "replace battery" warning light came on. I made it home and did not drive my car until Tuesday--it started and On Saturday of New Year's weekend, my "replace battery" warning light came on. I made it home and did not drive my car until Tuesday--it started and I drove directly to Herb Connolly, my dealer and service destination. The battery was replaced within the hour and I am now comfortably driving in the (still) deep freeze. Many thanks to al the service/repair/maintenance staff! More

Oil Change This is bye far the BEST service department. I had a 10 o'clock appointment with Cindy and she greeted me right when I pulled up. They took my car rig This is bye far the BEST service department. I had a 10 o'clock appointment with Cindy and she greeted me right when I pulled up. They took my car right away, and the service was done in a timely manner. Thank you to Paul the Tech, Cindy the Advisor and Mike the dispatcher for all your help. And thank you for the Wash & Vac!!! More

Recall service The staff made it very easy to get in and out. The complimentary car wash was unexpected and very nice. They were here to service a number of recalls The staff made it very easy to get in and out. The complimentary car wash was unexpected and very nice. They were here to service a number of recalls and did not try to sell me additional services which weren’t needed More

Battery was dead Every time I go in, I am treated very well. Jake usually helps me and I think he is outstanding. He takes ownership of the situation and your appoin Every time I go in, I am treated very well. Jake usually helps me and I think he is outstanding. He takes ownership of the situation and your appointment, communicates proactively to keep me updated and shares his advice in a very factual way. He is a big asset to the company. I had to run in for a dead battery and Kevin helped me and got me out quickly with great service. The mechanic Paul stayed to make sure the battery properly cooled down and went over some tips for car care that he didn’t need to. Overall, another terrific experience. Sincere thanks to Paul, Kevin and Jake for always making me feel very welcomed and appreciated. More

Disappointed My overall experience wasn't very good. They didn't do what I expected. My needs and expectations weren't communicated to the technicians. After compl My overall experience wasn't very good. They didn't do what I expected. My needs and expectations weren't communicated to the technicians. After completing the job, it wasn't tested to see if it would work. I had to ask them to check it, and found that it didn't work. Therefore, the vehicle had to be pulled back into the bay which made for a very grumpy technician. The job wasn't completed and I found scratches. Very disappointed. More

airbag light on Jake was helpful. Explained the issue very well. Only slight frustration was how long it took. I Would defiantly use this dealership for service again Jake was helpful. Explained the issue very well. Only slight frustration was how long it took. I Would defiantly use this dealership for service again. More

These guys rock I've owned a BMW, AUDI, and now Acura, From a service perspective, these guys are on par if not better. Their attention to detail and professionali I've owned a BMW, AUDI, and now Acura, From a service perspective, these guys are on par if not better. Their attention to detail and professionalism really stands out. Jacob Clew, who I was randomly assigned on my initial visit really made me feel at ease and didn't at all feel like I was being 'taking for a ride' as some may feel at other dealership service centers. He's my go to guy now that I have any issues with my Acura RDX. Kudos to him for taking the time to build a relationship with the customer through honest and attentive customer service. More

Loaner car for a few hours lots done to my RDX Jacob Clew my service advisor explained about what service my car needed and why. He didn’t rush me and he was helpful and polite. The next time I n Jacob Clew my service advisor explained about what service my car needed and why. He didn’t rush me and he was helpful and polite. The next time I need service I will request him! More

Service - Oil Change and Detail My experience at Acura of Framingham was perfect! Great staff great results! Went in for an oil change and detail. Was met by a super professional an My experience at Acura of Framingham was perfect! Great staff great results! Went in for an oil change and detail. Was met by a super professional and friendly representative (forgot his name but he deserves recognition) and was amazed when I got my car back. I brought my own Weather Tek mats that they placed in my MDX for me. Car was like new. Great detail job. Very happy with this place and you should know that every visit is like this. You are all doing a great job. And.....this is coming from someone who used to go to Lexus in Sharon. You are on par with them......if not a bit friendlier : ) More